Workforce Safety, Well-Being and Retention
Prioritizing Workforce Safety and Staff Well-Being
Building safer, healthier systems where staff can thrive and deliver high-quality care. Workforce safety and well-being are system performance issues that directly affect the quality, safety, and sustainability of care your organization delivers.
Organizations that treat workforce safety and well-being as a strategic priority build the resilient, high-performing teams that modern health care demands.
When workload, workflow, and physical and psychological safety challenges go unaddressed, the capacity to deliver collaborative, high-quality patient care diminishes.
Our workforce well-being consulting work supports organizations to:
- Embed leadership commitment and accountability for eliminating risks and harm to the workforce
- Build a culture of safety that protects patients and the people who care for them
- Identify and correct the root causes of burnout, moral injury, and workforce harm
- Create psychologically safe and healthy work environments where staff can collaborate
- Activate a just culture that fosters joy in work and belonging, reduces bias, and advances equity
- Apply improvement science to design, co-design, implement, and evaluate well-being strategies
Through consulting partnerships, IHI customizes proven frameworks and applies them to your specific setting and workforce contexts, helping you build a safer, more reliable health care environment.
Expert consulting guidance, practical frameworks, hands-on skills transfer, and capability building are the tools we bring. Measurable, lasting change in how your workforce performs and how your people experience their work is the outcome.
What This Looks Like in Practice
Explore Our Resources for Driving Improvement in Staff Well-Being:
Joy in Work Framework
Restores meaning, purpose, and engagement across clinical and operational teams by identifying and removing the system-level barriers that erode satisfaction in work.
“What Matters to You?” Conversations
A structured approach that equips leaders to identify problems and co-create relevant solutions that reflect how care is actually delivered.
Holistic Workforce Safety Approach
Integrates physical, psychological, and emotional safety into a unified, organization-wide strategy.
Are You Ready to Build a Stronger, Resilient, and Safer Workforce?
Contact IHI for consulting services that strengthen workforce safety, well-being, and retention across your organization.
Tell Us About Your Workforce Priorities