Have a question or need assistance? Explore information in our Knowledge Base or contact the IHI Customer Experience team.

IHI Knowledge Base

Below are some questions that we frequently receive from customers:


Explore the Knowledge Base to find additional​ commonly asked questions and answers.

Payment, Cancellation, Substitution, and Refund Policies

Review important information about IHI's payment, cancellation, substitution, and refund policies that affect your registration in IHI educational programs or initiatives, or your purchase of a membership or subscription.

Contact IHI

If you haven't found the help you are seeking in the ​Knowledge Base, please contact IHI using one of the methods listed below: email, phone, or support ticket.

To avoid delays in response, please do not submit duplicate requests via multiple contact methods. Thank you!


For questions related to an IHI Open School group subscription (Professional or Academic) please email

For questions regarding an invoice or a payment, please email 


Phone: +1 617-301-4800 
Toll-Free: +1 866-787-0831

Available by Phone: Monday – Thursday, 12:00 PM – 4:00 PM Eastern Time

Submit a Support Ticket

Submit a support ticket​

Your question is important to us. Our goal is to respond to inquiries within five business days. The more specific you are about your question or request, the better the IHI Customer Experience team will be able to respond to or direct your question to the appropriate person. Some responses, however, may take longer than five business days, depending on the nature of the question and t​he availability of IHI team members or content experts to respond.




Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109