IHI Knowledge Base
Below are some questions that we frequently receive from customers:
- How to claim credits for your completed program.
- How students, residents and faculty members get free Open School access
- IHI Education Platform access and resources
Explore the Knowledge Base to find additional commonly asked questions and answers.
Payment, Cancellation, Substitution, and Refund Policies
Review important information about IHI's payment, cancellation, substitution, and refund policies that affect your registration in IHI educational programs or initiatives, or your purchase of a membership or subscription.
My IHI Account/Profile
Login to My IHI to access or update your account/profile, enrollment information, CE certificates, subscriptions, and more.
Knowledge Base FAQs
Explore the Knowledge Base to find answers to common questions on key topics: account/profile, subscriptions, IHI Open School, Education Platform, IHI Forum, Certified Professional in Patient Safety (CPPS), and more.
IHI Education Platform
Please login to the IHI Education Platform to access online learning, including IHI Open School courses and other IHI virtual trainings.
IHI Education Platform FAQs
Topics include: IHI Education Quick Start Guide, IHI Open School group subscription management (access codes, reports), claiming Continuing Education credits, and more.
IHI Forum FAQs
Visit the Knowledge Base for Forum-related information.
IHI Open School FAQs
Review answers to common questions on the IHI Open School FAQs page. Additional information is also available in the Knowledge Base.
Visit the Knowledge Base for information related to subscriptions.
Cancellation and Refund Policies
Review important information about IHI's payment, cancellation, substitution, and refund policies that affect your registration in IHI educational programs or initiatives, or purchase of a membership or subscription.
IHI's leadership team has a broad range of expertise and is eager to help reporters with stories, from breaking news to features.
If you haven't found the help you are seeking in the Knowledge Base, please contact IHI using one of the methods listed below: email, phone, or support ticket.
To avoid delays in response, please do not submit duplicate requests via multiple contact methods. Thank you!
*For questions related to an IHI Open School group subscription (Professional or Academic) please email: firstname.lastname@example.org
Phone: +1 617-301-4800
Toll-Free: +1 866-787-0831
Available by Phone: Monday – Thursday, 12:00 PM – 4:00 PM Eastern Time
Submit a Support Ticket
Your question is important to us. Our goal is to respond to inquiries within five business days. The more specific you are about your question or request, the better the IHI Customer Experience team will be able to respond to or direct your question to the appropriate person. Some responses, however, may take longer than five business days, depending on the nature of the question and the availability of IHI team members or content experts to respond.
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