Privacy Policy

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Privacy Policy

As health care organizations in the US and around the world strive to improve the quality of their care, a credible, easily accessible resource is necessary to provide them with trusted content and a forum to collaborate with their peers. Patients are demanding better care, and clinicians and managers, confronting a system that is under great stress, need to know how to provide it. Among the most important forms of support are access to improvement knowledge, routes to new practices, and ways to connect with experts and colleagues who have led change. will help make these interactions possible.

We at the Institute for Healthcare Improvement (“IHI”), producers of, believe that you have the right to know how your personal information may be used or disclosed. You take your privacy seriously, and we respect your concerns. Accordingly, we have created this Privacy Policy in order to describe how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please send us a comment at Unless otherwise indicated, this Privacy Policy applies to your use of the website, as well as the related domains and subdomains, including but not limited to, and (collectively, "").

If you receive a communication from IHI indicating that your Information has been collected by IHI or that you have been registered for, your use of means that you agree to the terms of this Privacy Policy. “Information” means information about you that is personally identifiable like your name, address, email address, phone number, areas of interest or data related to your improvement work, your medical condition, medical diagnosis or medical treatment, photographic or video images of you, credit card information, and other information about you that is not otherwise publicly available. This policy does not apply to the practices of companies that IHI does not own or control, or to people that IHI does not employ or manage.


Contacting Us

If you have any questions or comments about this Privacy Policy, please email us at or send a letter to:

Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109

Revision date: September 2023