Courses

Beyond HRO: Human-Centered Resilience Engineering as a Future-Ready Framework for Patient Safety

Format:

Online

Start Date:

Feb 25, 2026

Duration:

15 weeks

Fee:

$1600

Groups 3 or more:

$1360

Don't miss out! Join us for an exclusive Informational Call with faculty on Tuesday, November 11, 2025 from 10:00 AM–11:00 AM ET. Gain valuable insights and register now to secure your spot.

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*Prices are listed in USD. Group prices are listed as per-person.

Advanced Patient Safety Concepts

Traditional safety tools like HRO, Lean, and PDSA can no longer keep pace with today’s complex health care systems, leaving many leaders frustrated with limited results. Beyond HRO: Human-Centered Resilience Engineering as a Future-Ready Framework for Patient Safety introduces a balanced approach that builds on proven methods while incorporating advanced safety science from other complex industries. Through interactive sessions and coaching, participants will gain new frames, resilience engineering principles, and practical tools to strengthen, adapt, or replace outdated methods and drive future-ready improvements.

Join us for a free informational call with faculty on Tuesday, November 11, 2025, at 10:00 AM ET. Gain valuable insights and register now to secure your spot.

What You'll Learn

Who Should Attend

Session Faculty

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Dr. Oren Guttman, MD, MBA

System Vice President for High Reliability & Patient Safety | Jefferson Health

Edward Asplundh Chief Quality & Patient Safety Officer| Jefferson Health Abington

Professor of Anesthesiology & Peri-operative Medicine

Sidney Kimmel Medical College

Dr. Oren Guttman is an internationally recognized thought leader in patient safety and in the application of human factors, design science, and resiliency engineering in healthcare. He serves as the Jefferson Health System Vice President for Patient Safety at Jefferson Health, a 32-hospital system across Pennsylvania and Southern New Jersey. He holds the Edward Asplundh endowed Chief Quality and Patient Safety Officer at Jefferson Health Abington Hospital, and maintains a clinical commitment, as a Professor of Anesthesiology & Perioperative Medicine at Sidney Kimmel Medical College.

Dr Guttman is the principal architect of Jefferson Health’s Safety Management System, a pioneering framework that integrates resiliency engineering, applied human factors, and modern safety science into clinical operations. This system earned the ECRI Safety Excellence Award and serves as a foundational piece of the model for the Institute for Healthcare Improvement’s (IHI) CareOS redesign. His focus on reducing HAIs (CLABSIs) utilizing resiliency engineering principles, was among the 3 case studies that earned Jefferson Health recognition by HIMSS with the Davies Award in 2022.

Dr. Guttman’s work in integrating human factors and resiliency engineering in healthcare as a new paradigm to advance patient safety, has been featured in major media outlets including The Wall Street Journal, Becker’s Hospital Review, and Healthcare Tech Outlook. He has delivered dozens of invited presentations, and spoken on multiple podcasts and webinars hosted by IHI, AHA, CMS, and others. He serves as IHI Faculty, where he supports their Transforming Safety Together Steering Committee and co-leads their Advanced Patient Safety Course.

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Leah Konwinski, MS, CPE, is a health care embedded Human Factors Engineer and the Director of Human Factors and Innovation at Corewell Health in Michigan. Leah is responsible for driving the organization’s proactive improvement strategy for patient safety, quality, and experience. She and her team specialize in leveraging human-centered systems analysis and participatory design to achieve breakthrough improvement. Their applied research centers around applying resilience engineering and human factors methods to better understand and solve for barriers to simple, satisfying, and safe work. She is internationally recognized as a deep thinker and practitioner of human factors and ergonomics, and a passionate advocate for human-centered design in the healthcare field.

Before her tenure in healthcare, Leah worked in the automotive, food production, aviation, engineering, and product design industries, bringing ergonomics and human factors insights into many design and improvement initiatives. Leah received her Bachelor of Science with Honors from the University of Guelph and her Masters of Human Kinetics with a focus on Biomechanics and Human Factors from the University of Windsor, both in Ontario, Canada. Leah is a Certified Professional Ergonomist, a member of the Human Factors and Ergonomics Society, the Resilience Engineering Association, and the Human Factors Transforming Healthcare group.

Jeremy Schwartz, MSN, RN, CNL, Director of Nursing Practice, Clinical Quality and Performance Excellence, has over a decade of nursing leadership experience. From a bedside Oncology nurse to a director of practice, Jeremy has a deep understanding of clinical operations, patient experience, nursing practice, change leadership and team development. He drives, innovates practice and implements system-wide improvements in patient safety, nursing practice, and quality. Jeremy has led successful initiatives to reduce CAUTI, CLABSI, falls with injury, improve mobility and decrease sepsis achieving significant gains in quality metrics. He designs and implements innovative workflows, mentors nursing leaders, facilitates shared governance councils, and collaborates across disciplines to enhance care delivery. He aligns nursing practice across a large hospital system.  

A New Approach to Safety in Complex Systems

Health care operations today are increasingly complex, and traditional methods alone are no longer enough to keep pace. As faculty member Leah M. Konwinski, MS, CPE, CPHFH, explains, “The reality of health care operations, in that it is wickedly complex and growing more so, necessitates an approach to safety performance that is informed by complexity theory and human-centered resilience engineering (HRE).”

Beyond HRO addresses the persistent disconnect between patient safety efforts and clinical operations, introducing a balanced framework that builds on traditional methods while incorporating advanced safety science. Participants are exposed to high-level models and tools, paired with guided application and coaching, helping them reframe challenges and bring practical, future-ready strategies back to their organizations.

Making the Case: Download the Justification Letter to provide high-level information on the Beyond HRO: Human-Centered Resilience Engineering as a Future-Ready Framework for Patient Safety

Session Agenda

The Beyond HRO program blends expert faculty guidance with interactive learning and real-world application. Over 15 weeks, participants will explore new ways of thinking about complexity, address the persistent disconnect between safety and clinical operations, and practice applying resilience engineering principles to their organizations. Each session is designed to introduce high-level models and tools, challenge assumptions, spark fresh insights, and equip leaders with practical strategies that balance traditional methods with advanced safety science.

The agenda for this program is available to download:

IHI Beyond HRO: Advanced Patient Safety Concepts February 2026 Agenda

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This course is approved to provide 12 credits for physicians, nurses, Certified Professional in Patient Safety (CPPS) recertification, and Certified Professional in Human Factors in Health Care (CPHFH) recertification.

The Institute for Healthcare Improvement designates this live activity for a maximum of 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™. This course includes scheduled live components as part of the overall educational experience. Participation in both the enduring and live portions is required to achieve the stated learning objectives.

Describe why a transformed approach to safety is needed in today’s complex health systems.
Differentiate between “Safety-I” and “Safety-II” approaches to safety management, and how the approaches complement each other to enable reliable outcomes.
Employ human-centered resilience engineering concepts, models, and tools to any safety initiative or complement any traditional quality improvement project.
Apply key concepts to both proactive and reactive safety activities to advance the efficacy and future-readiness of your program.
Assess the role of human factors and the importance of qualitative inquiry in driving more effective, targeted interventions.

Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

Click on the "My IHI" link on the top of this page
Once you are logged in, click on the "Credits" tab to see CE information.
Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.

Planning Committee

Oren Guttman, MD, MBA, System Vice President for High Reliability & Patient Safety, Jefferson Health, Edward Asplundh Chief Quality & Patient Safety Officer, Jefferson Health Abington
Leah M. Konwinski, MS, CPE, CPHFH, Director, Human Factors & Innovation. System Quality, Safety & Experience, Corewell Health
Jennifer Lenoci-Edwards, BSN, RN, MPH, Vice President, IHI
Katherine Rowbotham, MA, Director of Accreditation, IHI
Jeremy Schwartz MSN, RN, CNL, Director of Nursing Clinical Quality, Practice & Performance Excellence, Jefferson Abington and Lansdale Hospital

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Registration Rates

Regular Rate: $1,600 per person

Group (3 or more): $1,360 per person

This rate includes 8 virtual sessions, six optional office hours (minimum of 2 office hours required) and the use of all tools and resources.

Scholarships

IHI is pleased to offer a limited number of 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:  

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system  
Critical Access Hospitals  
Independent practices with fewer than 20 physicians  
Hospitals with fewer than 50 beds  
Members of America's Essential Hospitals  
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations  
Ministries of Health  
Faith-based health institutions   
Skilled Nursing Facilities

To apply for a scholarship, please complete the online Scholarship Application by January 23, 2026. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 30, 2026.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application.   

To ensure equal distribution of funds, all scholarship applications are reviewed using the same scoring criteria. All awarded amounts are final.  

Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.   

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Logistics

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Beyond HRO: Human-Centered Resilience Engineering as a Future-Ready Framework for Patient Safety