QI 202: Addressing Small Problems to Build Safer, More Reliable Systems

QI 202: Addressing Small Problems to Build Safer, More Reliable Systems

Topic:
Quality Improvement
Format:
Online
Courses:
1
CE Credits:
Optional
Fee:
$10–20 USD

Note: This course is available as an individual course and in select subscription plans.

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Overview

If an organization is to avoid catastrophic failure, staff members need to call out small problems as they arise in daily work. In this lesson, you’ll learn that organizations that successfully manage complexity have a deliberate approach to escalating the small concerns and suggestions of employees. Staff members know how to recognize problems, whom to contact, and how to get that person’s attention immediately. The leaders, in turn, avoid blame and provide the resources necessary to solve problems.

Course Objectives

After completing this course, you will be able to:

  1. Explain why system complexity requires us to take a methodical approach to system design, operation, and improvement.
  2. Explain how the absence of this methodical approach will cause complex systems to fail predictably.
  3. Propose specific applications of this methodical approach to the design, operation, and improvement of health care.

Estimated Time of Completion: 1 hour

Continuing Education Credits

Course completion typically earns 1 Continuing Education credit. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits

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The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved to award 1 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.

This activity/program is approved by NAHQ® for 1 CPHQ CE credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:

  • 1 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
  • 1 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
  • 1 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
  • 1 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.

Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:

  • American Board of Anesthesiology (ABA)
  • American Board of Allergy & Immunology (ABAI)
  • American Board of Colon & Rectal Surgery (ABCRS)
  • American Board of Pathology (ABPath)
  • American Board of Psychiatry & Neurology (ABPN)
  • American Board of Plastic Surgery (ABPS)
  • American Board of Nuclear Medicine (ABNM)
  • American Board of Thoracic Surgery (ABTS)
  • American Board of Urology (ABU)

Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:

  • American Board of Family Medicine (ABFM) (15pts)*
  • American Board of Pediatrics (ABPed) (20pts)*
  • American Board of Ophthalmology (ABOP)
  • American Board of Orthopedic Surgery (ABOS)
  • American Board of Radiology (ABR)
  • American Board of Physical Medicine and Rehabilitation (ABPMR)

*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.

It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1 general continuing education credits. 

By attending QI 202 offered by the Institute for Healthcare Improvement participants may earn up to 1 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Subscriptions

This course is available in the following IHI Open School subscriptions:

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