QI 105: Leading Quality Improvement
QI 105: Leading Quality Improvement
Overview
The first four IHI Open School quality improvement courses taught you basic improvement methodology, which you can apply to improve health care processes and make care safer. But when you assume a leadership role in a clinical improvement project, you’ll need more than just technical knowledge. In the real world, you’ll need to know the steps for managing the project through to completion. You’ll need to understand the psychology of change, and you’ll need skills in interdisciplinary teamwork. In the real world, the human side of quality improvement — that is, the ability to rally a group around a cause — is every bit as important as having a good idea for a change.
Course Objectives
After completing this course, you will be able to:
- Describe how to lead an improvement project through four key phases.
- Identify and describe the components of IHI’s Framework for Spread.
- Apply strategies to assess and overcome resistance to change.
- Apply strategies to work effectively with interprofessional colleagues.
Lessons
- Lesson 1: The Four Phases of a Quality Improvement Project
We’ll walk you through the five stages of IHI’s Improvement Project Roadmap. For each phase, we’ll provide a short checklist of the tasks you’ll need to accomplish before moving on. We’ll also share tools to help you along, including driver diagrams and IHI’s Framework for Spread.
- Lesson 2: Change Psychology and the Human Side of Quality Improvement
You’ll learn how to assess your own and your colleagues’ natural tolerance for change. With that understanding, you’ll learn what makes people say “no” to improvement efforts, and how you can address their concerns to move them closer to “yes.”
- Lesson 3: Working with Interdisciplinary Team Members
We’ll cover who should be on a clinical improvement team and the interprofessional competencies you’ll need to make that team function. We’ll talk about strategies to promote teamwork and communication, including getting to know your teammates and writing down your plan.
Estimated Time of Completion: 1 hour 15 minutes
Continuing Education Credits
Course completion typically earns 1.25 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
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The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.25 CPHQ CE credits.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:
- 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
- 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
- 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
- 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.
Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:
- American Board of Anesthesiology (ABA)
- American Board of Allergy & Immunology (ABAI)
- American Board of Colon & Rectal Surgery (ABCRS)
- American Board of Pathology (ABPath)
- American Board of Psychiatry & Neurology (ABPN)
- American Board of Plastic Surgery (ABPS)
- American Board of Nuclear Medicine (ABNM)
- American Board of Thoracic Surgery (ABTS)
- American Board of Urology (ABU)
Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:
- American Board of Family Medicine (ABFM) (15pts)*
- American Board of Pediatrics (ABPed) (20pts)*
- American Board of Ophthalmology (ABOP)
- American Board of Orthopedic Surgery (ABOS)
- American Board of Radiology (ABR)
- American Board of Physical Medicine and Rehabilitation (ABPMR)
*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.
It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits.
Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.
The AAFP has reviewed QI 105: Leading Quality Improvement and deemed it acceptable for up to 1.25 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.
By attending QI 105 offered by the Institute for Healthcare Improvement participants may earn up to 1.25 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions: