Introduction to Quality Improvement

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​What's the science of improvement, and how can you apply it to your work in health care?​​

We've compiled several free resources that together provide a basic introduction to quality improvement. For those getting started on the journey to improve health and health care—or thinking about it—​here's what we'd recommend​.

  1. ​Watch a few videos from our activities library​, starting with this​ "Illustrated Look at Quality Improvement in Health Care​​." (Scroll down for more recommended titles.)
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  2. ​​​Take one of our free online courses​, beginning with QI 102: How to Improve with the Model for Improvement​. 
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​3. ​Download IHI tools and templates, starting with the complete Quality Improvement Essentials Toolkit​.
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​Ready to dive deeper? Learn about many more live and virtual learning opportunities from IHI​.​​

7 Recommended Whiteboard Videos
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Deming's System of Profound Knowledge (Part 1)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
Deming's System of Profound Knowledge (Part 2)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
Dr. Mike Evans Video: An Illustrated Look at Quality Improvement in Health Care
This dynamic, animated whiteboard video introduces the concepts of quality improvement in health care. In the video, Dr. Mike Evans presents a brief history of QI and touches on system design, the Model for Improvement, and the familiar challenge, "What can you do by next Tuesday?" — all in less than nine minutes!
PDSA Cycles (Part 1)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
PDSA Cycles (Part 2)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
The Model for Improvement (Part 1)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
The Model for Improvement (Part 2)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.

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