IHI’s experienced consulting team partners with organizations, systems, regions, and nations to improve health and health care worldwide.

Expertise with Global Reach

IHI has worked in 62 countries globally, with teams on 6 continents.

Consulting and implementation support is tailored to meet your goals and accelerate improvement.

Select a region to view examples of our consulting work.

Africa

Saving Lives After Surgery

Multiple countries in Africa

Partnership with University of Cape Town, Queen Mary University of London, and the UK’s National Institute for Health and Care Research to build an effective, scalable model of care to reduce postoperative mortality in African hospitals by 25 percent.

Ethiopia National Health Care Quality Strategy

Ethiopia

Partnership with the Ethiopian Federal Ministry of Health, with support from the Bill & Melinda Gates Foundation and Margaret A. Cargill Philanthropies, to foster a culture of quality throughout the Ethiopian health system and reduce maternal and neonatal mortality.

Project Fives Alive!

Ghana

Partnership with Ghana Health Service and the National Catholic Health Service, funded by the Bill & Melinda Gates Foundation, to reduce under-5 mortality and morbidity in Ghana.

Asia–Pacific

National Preterm Birth Prevention Collaborative

Australia

Partnership with Safer Care Victoria, the Australian Preterm Birth Prevention Alliance, and Women’s Healthcare Australia to safely reduce the rate of preterm and early birth by 20 percent across Australia.

Timely Emergency Care Collaborative

Australia

Partnership with Victoria State Government’s Department of Health to improve patient flow and reduce the length of stay in participating hospital emergency departments by 15 percent for non-admitted patients and by 20 percent for admitted patients.

Accelerating Quality Improvement

Singapore

Partnership with Singapore’s Ministry of Health to build capacity and capability for quality improvement across Singapore’s health system.

Europe

Building a Culture of Improvement

England

Partnership with East London NHS Foundation Trust, a provider of community health, mental health, primary care, and specialist services, to teach and embed quality improvement methodology throughout the Trust.

Reduce Race-Related Maternal and Neonatal Mortality and Morbidity

England

Partnership with the UK’s Health Foundation and NHS Race & Health Observatory to reduce race-related maternal and neonatal mortality and morbidity by designing and testing change packages in four focus areas: postpartum hemorrhage, maternal mental health, preterm births, and gestational diabetes.

STOP Hospital Infection!

Portugal

Partnership with The Gulbenkian Foundation and the Portuguese government to reduce four common hospital-acquired infections — ventilator-associated pneumonias, surgical site infections, catheter-associated urinary tract infections, and central line-associated bloodstream infections — by 50 percent in 12 hospitals.

Latin America

“Golden Hour” Improvement Science in Action

11 countries across Latin America

Partnership with St. Jude Global to increase the percentage of febrile pediatric hemato-oncology patients (PHOPf) who present to the emergency room (or equivalent) and who receive the first dose of antibiotic in less than 60 minutes.

CuidARTE Collaborative

Mexico

Partnership with Amexcasep with funding from Johnson & Johnson Foundation, this Breakthrough Series Collaborative aims to increase levels of joy in work and thriving from work in 25 secondary and tertiary care hospitals in Mexico.

Cuidado Integral a Saúde (Comprehensive Health Care)

Brazil

Public-private partnership in Brazil aimed at improving primary care within the private health care system, moving from Demonstration (Phase 1) to Adaptation (Phase 2).

Middle East

Strategic Partnership with Hamad Medical Corporation

Qatar

A multi-year partnership, initiated in 2013, to improve safety and quality throughout Hamad Medical Corporation, with the latest phases of work focusing on value improvement, age-friendly care, and system-wide patient flow.

Age-Friendly Health Systems: Saudi Arabia

Saudi Arabia

Breakthrough Series Collaborative in partnership with the Kingdom of Saudi Arabia’s Ministry of National Guard Health Affairs to implement an Age-Friendly Health Systems approach to improving care for older adults.

North America

HealthyNYC

USA

Partnership with New York City’s Department of Health to improve life expectancy in New York City to age 83 by 2030 by focusing on seven major causes of death: cardiometabolic diseases, screenable cancers, COVID-19, opioid overdose, suicide, homicide, and maternal mortality.

Medi-Cal Child and Behavioral Health Collaboratives

USA

Partnership with California’s Department of Heath Care Services to build capability and capacity in applying quality improvement and equitable care tools and methods in all 26 of California’s Managed Care Plans.

Lung Transplant Collaborative

USA

Partnership with Lung Bioengineering (part of United Therapeutics) to increase the volume of lung transplants, using a Breakthrough Series Collaborative approach, by 30 percent across nearly half of all lung transplant programs by June 2026.

Solutions for Your Challenges

IHI can help you tackle your biggest challenges. We co-design solutions with you based on your unique context, opportunities for improvement, and assets to enable your organization and teams to adopt proven practices that improve individual and population health.

Contact Our Consulting Team

IHI Health and Health Care Consulting: Solutions to Your Challenges

Training

Improvement Coach Professional Development Programme: October 2025

Format:

In-Person & Online

Begins:

Nov 03, 2025

Nov 02, 2025

Duration:

3 Months

Fee:

$5,495

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Develop Improvement Knowledge and Skills to Coach and Facilitate Improvement Teams

The Improvement Coach Professional Development Programme, designed to advance the learner’s improvement knowledge and skills in order to coach and facilitate improvement teams towards the achievement of their goals. Building on a foundational understanding of improvement, this interactive, experiential program is designed to explore the art of coaching improvement teams through practice. Virtual sessions, an independent online learning platform, and practice with an improvement team within the learner’s workplace are the three core elements of the program design.

Want to learn more? Join our informational call on August 18, 2025, from 10:00 am-11:00 am ET.

What You Will Learn

Describe the science of improvement and use the Model for Improvement as a roadmap for improvement projects
Employ skills to coach improvement teams on how to develop, test, and implement changes including identifying high-leverage change ideas and testing them using PDSA cycles
Explain how to use data for improvement, including how to use and interpret run charts and other key quality improvement tools
Develop skills in team facilitation, communication, decision-making, and understanding team culture
Apply just-in-time teaching of improvement skills to team members in order to advance the team’s work

Identify concepts of implementation, sustainability, spread, and scale-up

Who Should Attend

This program is ideal for people who support improvement teams on a weekly basis (e.g., 25-50% of their time as an improvement coach).

Participants are encouraged to have a foundation in quality improvement (QI) concepts, methods, and tools. QI team members or leaders who are interested in deepening their knowledge in QI and coaching others in improvement would also be a great fit. Consider registering for this program if you are looking to:
•    Coach colleagues on how to apply improvement concepts, methods, and tools in daily work
•    Support teams in identifying a problem and scoping an improvement project
•    Help develop measures, data collection plans, and analyze data for improvement
•    Understand the working and communication styles within a team in order to be more effective
•    Learn tools to run more effective meetings and make team decisions
•    Practice coaching with peers

Roles:
•    Quality Manager
•    Improvement Advisors
•    Project Manager
•    Department Leader
•    Clinicians

Recommended Prerequisites

Experience: Previous experience participating on or leading an improvement team
Knowledge: prior improvement knowledge required:
- IHI Open School QI courses

An equivalent level of learning from other organizations (e.g., ASQ, NQF, or a university-based QI program)

Examples of Appropriate Projects Include:

Improve a process that produces good results but occasionally results in errors or problems (e.g. testing new protocols for reducing errors).
Identify a process that better matches and meets a patient or family need, even if patients or families have not expressly asked for it (e.g. test a process to assess long-term care residents' needs better).
Identify and improve processes, products, and services by making fundamental changes even though the output is currently not considered a problem, to deliver even better outcomes in the future.
Improve a product, process, or service today, which will put you in a better competitive position (e.g. improve outcomes for patients with chronic conditions through self-management support that includes collaborative goal setting, action planning, and problem-solving).
Fix a recent or recurring problem that all agree needs to be fixed to restore a process to the level it was designed to perform or to exceed expected performance.

Specific Examples of Past Projects Include:

Decrease inappropriate utilization of emergency department
Decrease wait time for cancer patients seeking overnight lodging
Increase community resident attendance in fitness programs
Increase screening for behavioral health in primary care
Increase student asthma medications in the school nurse's office
Improve completion of a tobacco smoking history reminder in outpatient primary care
Improve emergency department care for patients with deep venous thrombosis/pulmonary embolism
Improve emergency department flow from admission to time in a bed
Improve follow-up post-hospital stay
Improve housing placements; improve rapid re-housing
Improve hydration in an elderly ward
Improve medical screening process; increase screening rate for social needs in an ambulatory clinic
Reduce appointment "no-shows"
Reduce paperwork for patients (and increase patient and provider workflow and satisfaction).
Reducing parental complaints regarding homework
Reduce pressure ulcers; visual cues for bedside staff in pediatric pressure ulcer prevention
Reduce resident falls with harm
Reduce the number of days to schedule an appointment for surgery

Faculty

A person with short blonde hair smiling

Description automatically generated Brenda Carson, Senior Professional Officer at the Northern Ireland Practice & Education Council for Nurses and Midwives, began her nursing career in 1986 in the Royal Victoria Hospital, Belfast and worked in a number of nursing positions across South Eastern Health and Social Care Trust in Northern Ireland before taking up post as Patient Safety Officer in 2005. Brenda has trained with IHI as a Patient Safety Officer, an Improvement Coach and an Improvement Advisor and progressed to the role of Senior Lead Nurse for Patient Safety and Quality Improvement leading a number of improvement initiatives across the organization and managing a Quality Improvement Academy within the organization to build Improvement Science capacity and capability at all levels of Health and Social Care. At the end of 2023 Brenda took up a new role as a Senior Professional Officer within the Northern Ireland Practice & Education Council for Nurses and Midwives. Brenda has twice been awarded the Northern Ireland RCN Chief Nursing Officers award for Patient Safety in 2007 and 2014. In her free time Brenda loves to spend time with her 2 grandchildren and walking with her dog Molly.

A close-up of a person smiling

AI-generated content may be incorrect. Susan Hannah, Senior Director for Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish healthcare, responsible for the delivery of patient safety in a health system and as faculty for the national programme. A trained Improvement Advisor with IHI, she worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Susan led the design and delivery of a national Raising Attainment for All QI Collaborative for education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative; a large-scale national programme that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.

Agenda

This program consists of 3 live online sessions and 2 in Belfast, England, each from 2:00 PM to 3:30 PM GMT, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.

Improvement Coach UK October 2025

Topics Covered

The Improvement Coach Program covers coaching individuals and teams on the science of improvement and coaching tactics specific to improvement teams. This program is highly interactive; participants can practice their learning with peers one-on-one and in small groups. Participants are also expected to practice with their teams back home regularly. A summary of topics covered includes:

The science of improvement
- Deming's System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
- Aim statements
- Measurement: developing measures, operational definitions, and data collection tools
- Run charts: creating, using and analyzing run charts
- Change ideas: developing, selecting, and prioritizing changes
- Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
- Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
Coaching in the context of improvement
- The role of an Improvement Coach
- Building your improvement team
- Teamwork and communication
- Facilitation
- Running effective meetings and making team decisions
- One-on-one coaching
Opportunities to apply skills
- Practicing coaching
- Sharing learning and progress with your own team
- Explore case studies from a variety of fields

Planning Committee

Lauren Hayden, Director and Improvement Advisor, IHI
Angela Zambeaux, Project Director, IHI
Elena Origlio, Senior Program Manager, IHI
Susan Hannah, Senior Project Director, IHI

Brenda Carson, Senior Professional Officer at the Northern Ireland Practice & Education Council for Nurses and Midwives

Fees

Regular Rate: $5,495 per person
Group Rate: $4,671 per person

Organizations sending three or more people can receive a 15% Group Discount. To register a group, fill out the Group Registration form.

Please note:

If you are eligible for a discount — because you qualify for a membership discount or have received a need-based scholarship — it will be automatically applied to your registration.
After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after purchasing.

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

To apply for a scholarship, please complete the online Scholarship Application by September 22, 2025. IHI will not consider applications submitted after this date.

IHI will notify all applicants of their scholarship status by September 29, 2025.

Cancellations, Refunds, Substitutions

Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
Cancellations: For cancelations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received 45 days or less before the start of the program are not refundable.
Substitutions: One attendee may be substituted for another by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If you are not completely satisfied that attending an IHI educational program is a valuable experience for any reason, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

info@ihi.org

Training

Ciência da Melhoria na Prática (CMP) Programa de Desenvolvimento Profissional

Formato:

Presencial e Online

Começa:

15 Sep, 2025

Registe-se até:

14 Sep, 2025

Localização:

Lisboa, Portugal

Duração:

10 Meses

Custo:

$6,500 USD

Registar-se

Melhorias não acontecem por acaso. Muitas organizações de saúde têm as melhores das intenções em melhorar os seus processos clínicos e resultados para os pacientes, mas estes resultados ficam aquém do esperado, porque os profissionais não têm o conhecimento necessário para executar de forma eficaz e consistente as estratégias de melhoria da qualidade.
O curso “Ciência da Melhoria na Prática” (CMP) tem como objetivo desenvolver as competências necessárias para realizar projetos de melhoria bem-sucedidos. O curso inclui uma preparação prévia, tarefas preliminares, encontros virtuais de aprendizagem, mentorias virtuais de acompanhamento para instrução, revisão dos conteúdos, novos conteúdos e apresentação dos resultados dos projetos de melhoria. Todas as atividades terão acompanhamento do corpo docente do Institute for Healthcare Improvement (IHI).
Os encontros virtuais combinam palestras com exercícios interativos e em grupo para consolidar conceitos e a utilização, na prática, das ferramentas fundamentais da Ciência da Melhoria. Os participantes serão orientados a aplicar a aprendizagem adquirida na implantação de projetos de melhoria na organização de origem. Para participar neste curso, os participantes deverão inscrever-se com uma equipa da sua unidade e ter um Projeto de Melhoria e desenvolver um Termo de Compromisso do Projeto de Melhoria que aborde algum aspecto do cuidado aos pacientes.

Informações do programa

Objetivos

O curso “Ciência da Melhoria na Prática” (CMP) tem como objetivo desenvolver as competências necessárias em profissionais de saúde e administradores da área, para concretizar projetos de melhoria de sucesso. O foco desta formação baseia-se no conceito de que “todos os sistemas são perfeitamente desenhados para obter os resultados que obtém”. Por isso, a abordagem é voltada para preparar as equipas de cuidados de saúde e de gestão da saúde para redesenhar o sistema de forma a oferecer cuidados mais eficientes e de melhor qualidade.

No fim dos 10 meses espera-se que os profissionais envolvidos:
• Desenvolvam o conhecimento e as competências especificas de modo a
se destacarem na arte e ciência da melhoria.
• Conduzam com maestria projetos de melhoria com resultados sustentáveis.
• Desenvolvam Ideias exequíveis e cultivem um ambiente de aprendizagem colaborativo
que, em conjunto, promovem a obtenção de resultados positivos.

Estrutura

O curso inclui um conjunto de tarefas preliminares, 17 sessões de aprendizagem virtual (SAV), uma sessão de aprendizagem presencial (SAP) de dois dias, seis mentorias virtuais para acompanhamento dos projetos e uma sessão de aprendizagem virtual dedicada à liderança (SAV Liderança). Nesta última os líderes da organização terão a oportunidade de compreender em detalhe o percurso das suas equipas e o seu papel na remoção das barreiras sistémicas para o sucesso do projeto.
Todas as atividades serão acompanhadas pelo corpo docente do Institute for Healthcare Improvement (IHI).

Os encontros combinam conteúdos teóricos seguidos de exercícios interativos e práticos em grupo, para consolidar conceitos e a aplicação prática, das ferramentas fundamentais das Ciências da Melhoria.

As equipas devem desenvolver e executar um projeto de melhoria na sua instituição, com um objetivo definido, indicadores de resultado e de processo e uma teoria da mudança baseada em evidência científica, durante a duração do curso. Receberão todo o conteúdo teórico durante os primeiros seis meses da iniciativa e, nos restantes meses, participarão de sessões de aprendizagem virtual (SAV) no modelo “todos aprendem, todos ensinam” – momentos de aprendizagem cruzada e momentos em que o nosso corpo docente irá analisar e comentar os bons exemplos partilhados.

Público Alvo

Este programa intensivo é ideal para equipas que já estão ou planeiam estar envolvidas em projetos de melhoria da qualidade no âmbito da saúde. Especificamente, recomendamos este programa para:

• Líderes e membros de equipas clínicas
• Profissionais que trabalham na área da melhoria da qualidade
• Profissionais clínicos e de gestão/administração da saúde

Para este curso, as equipas devem ser constituídas por no mínimo três e no máximo de cinco participantes, com os seguintes perfis:

• Líder Médico (a): Profissional responsável por liderar a equipa do projeto, garantindo que as atividades decorrem dentro do prazo e delegando tarefas
• Líder Enfermeiro (a): Responsável por liderar o projeto na perspectiva da enfermagem, assim como pela elaboração e envio do relatório mensal
• Gestor (a) do Projeto: responsável pela organização de toda a documentação do projeto, agendamento de reuniões e apoio na recolha e organização dos indicadores.
• Outros Participantes: Outros profissionais de saúde ou utentes que contribuam diretamente para o projeto.

Corpo Docente

Dr. Paulo Borem

O Dr. Paulo Borem é diretor sénior do Institute for Healthcare Improvemet (IHI) e certificado com Patient Safety Officer (PSO) pelo IHI. O Dr Paulo Borem liderou 11 iniciativas de grande escala na área da melhoria da qualidade e segurança do Paciente em Portugal e no Brazil. O Dr. Paulo Borem também é responsável por vários cursos que que ensinam o Modelo de Melhoria do IH Iem países de Língua Portuguesa. Antes de se tornar diretor séniro no IHI, o Dr Paulo era cirurgião Vascular.

Dr. Fernando Faraco

O Dr. Fernando da Silva Faraco é Diretor Nacional do Institute for Healthcare Improvement (IHI) para o Brasil. Especialista em Melhoria, IHI desde 2018 e corpo docente do IHI para projetos de Cuidados de Saúde Primários desde 2016. Formação adicional no Modelo Breakthrough Series pelo IHI em 2022. Fernando é médico de família com formação médica e residência médica pela Escola Paulista de Medicina/UNIFESP. Trabalhou no Brasil no Sistema Único de Saúde - SUS durante 10 anos e na Saúde Suplementar durante 8 anos colaborando com o Sistema Unimed (Unimed Guarulhos, FESP e Unimed do Brasil) e também com o HCor como gestor médico de saúde da população e consultor de projetos do PROADI/SUS.

Foi preceptor da Residência Médica em Medicina de Família e Comunidade da EPM/UNIFESP e docente dos Cursos de Pós-Graduação e Aperfeiçoamento em Atenção Básica da Fundação Unimed desde 2014, colaborando com a formação teórica e prática em Atenção Primária à Saúde (APS) de médicos e enfermeiros do Sistema Unimed. Atuou como docente do IHI na Iniciativa de Disseminação da APS no Estado de SP da FESP em parceria com o IHI/Cambridge Health Alliance/Sescoop em 2017, impactando 24 projetos piloto e 40.000 doentes. Fernando atua nas Colaborativas do IHI no Brasil para a redução da Sífilis Neonatal, dados Integral ANS implementando pilotos de APS na Saúde Suplementar, Reconectar aumentando a perceção de Alegria no Trabalho em Unidades Básicas de Saúde e hospitais públicos do SUS. É também diretor da Colaboração Alcançar para a redução da Mortalidade Materna e Neonatal em Moçambique.

Convidados:

Professor Paulo Sousa, Escola Nacional de Saúde Pública e Especialista em Melhoria pelo IHI

Isabel Veloso, Coordenadora do GCL-PPCIRA do Hospital de Braga, Enfermeira Gestora com especialidade médico-cirúrgica e pós-graduação em controlo de infeção relacionada com cuidados de saúde e Vice- Presidente da Direção da Associação Nacional de Controlo de Infeção (ANCI).

Agenda

Faça o download aqui

O que está incluído:
• 10 meses de atividades e interações com o corpo docente do IHI, incluindo 17 sessões virtuais e 6 sessões de coaching individualizado por equipa
• 2 dias de trabalho presencial
• Acesso ao Sharepoint do IHI, um espaço virtual com todos os materiais do programa, ferramentas, documentos e literatura relevante.

Para mais informações, por favor contatar cmp_portugal2025@ihi.org

Custo

$6,500 USD por equipe

O IHI poderá, a seu critério, cancelar, adiar ou modificar programas presenciais a qualquer momento, com ou sem aviso prévio. Caso o IHI o faça e, como resultado, o participante não possa participar do programa, o IHI reembolsará a taxa de inscrição. O participante, no entanto, permanecerá responsável por outros custos (como viagem e hospedagem) incorridos em conexão com o programa, e o IHI não reembolsará o participante, nem será responsável por tais custos. Os participantes devem proceder de acordo e considerar as políticas de cancelamento de viagem/hospedagem — bem como a aquisição de seguro viagem — ao incorrer em tais custos.

Training

Certified Professional in Patient Safety Review Course: October 2025 Live Webinar

Format:

Online

Date:

Oct 22–23, 2025

Duration:

2 days

Fee:

$449

In addition to date-based live webinars, the CPPS Review Course is available on demand at any time for $449.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

The Institute for Healthcare Improvement (IHI) offers review courses — offered as live webinars on scheduled dates and available on demand at any time — to experienced patient safety professionals who plan to take the Certified Professional in Patient Safety (CPPS) examination. The CPPS Review Course can help participants prepare for the CPPS exam by reviewing domain content areas and test-taking strategies. The CPPS Review Course is not required to pass the CPPS certification exam. Participation in any of these courses does not guarantee a passing score on the certification exam.

Review Course On-Demand: Take the course anytime, from wherever you are. Register now.

Faculty

Sheri Herner, PharmD, MHSA, BCPS, FCCP, CPPS is a Medication Safety and Quality Coordinator at Kaiser Permanente Colorado, and she supports patient safety initiatives across the Kaiser Permanente program. She received her Bachelor of Science in Pharmacy and Doctor of Pharmacy degrees from the University of Toledo, completed a Family Medicine Specialty Pharmacy Residency at St. Louis College of Pharmacy, and earned a Master of Science in Health Services Administration and a graduate certificate in Quality and Patient Safety from Regis University.

Dr. Herner also holds a Black Belt in Lean Six Sigma methodology. She possesses faculty appointments at the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences and Regis University School of Pharmacy. She has practiced in academic, ambulatory care, and inpatient settings. Dr. Herner’s areas of interest include culture of safety, safety event reporting, and process improvement. She has published peer-reviewed articles and presented on topics related to patient safety, risk management, safety culture, clinical informatics, and medication safety.

John B. Hertig, PharmD, MS, CPPS, Founder of ‘Hertig Healthcare Advising’ and Adjunct Faculty at Purdue University (Indianapolis, USA). Dr. Hertig lectures around the world and publishes on a variety of patient safety, leadership, administration, and health policy topics. He serves as an Editor-in-Chief for the Journal of Medicine Access, and his extensive research program is designed to enhance the safety of the medication use process, while using evidence to inform patient advocacy efforts.

Dr. Hertig is a Member of the United States Food and Drug Administration Drug Safety and Risk Management Advisory Committee. He holds other national and international appointments, including with the International Pharmaceutical Federation, where he is Treasurer for the Hospital Pharmacy Section, and as Past-President of the Board of Directors for the Alliance for Safe Online Pharmacies – Global (ASOP), where he leads efforts to reduce the patient safety impact of illegal and counterfeit online drug distribution worldwide.

He was awarded the ASOP Global Patient Safety Champion Award in 2018. Dr. Hertig received his Bachelor of Science in Pharmaceutical Sciences and Doctor of Pharmacy degrees from Purdue University (USA). He completed a PGY1 pharmacy practice and PGY2 health-system pharmacy administration residency at The Ohio State University Medical Center while also obtaining a Masters degree in Health-System Pharmacy Administration from The Ohio State University (USA).

He is a Certified Professional in Patient Safety (CPPS), a Fellow of the American Society of Health System Pharmacists (FASHP), and a Fellow of the International Pharmaceutical Federation (FFIP).

Contributing Faculty

We are grateful to the following faculty members for their contributions to and development of the content for these review courses:

Jonathan B. Cohen, MD, MS, FASA, CPPS
Associate Member, Department of Anesthesiology
Moffitt Cancer Center

Maureen Ann Frye, MSN, CRNP, ANP-BC, CPPS, CPHQ
Principal
Vizient, Inc.

Karen Garvey, RN, MPA/HCA, BSN, DFASHRM, CPHRM, CPPS
Vice President of Safety and Clinical Risk Management
Parkland Hospital

Erin Graydon-Baker, MS, RRT, CPPS
IHI Faculty

Sheri Herner, PharmD, MHSA, FCCP, BCPS, CPPS
Medication Safety and Quality Coordinator
Kaiser Permanente

John B. Hertig, PharmD, MS, CPPS
Chair and Associate Professor of Pharmacy Practice
Butler University

Mark Jarrett, MD, MBA, MS, CPPS
Senior Health Advisor
Northwell Health

Kara Lyven, MBA, CPPS
Executive Director, Patient Safety
Duke University Hospital

Dot Snow, MPH, CPPS, CPHQ
Managing Director, Health Plan Regulatory Services
Kaiser Permanente

None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This program is approved to provide 7 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this internet live course for a maximum of 7 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education

As a result of this program, attendees will be able to:

Review the patient safety domains, following the exam content outline
Discuss patient safety scenario examples similar to actual exam questions
Assess their own level of preparedness for the exam and address additional areas for self-study

CE Instructions

In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

CPPS Scholarships

The application window for this year's scholarships has closed. A new scholarship window will open in May 2025.

Scholarships include full coverage for the fees of:

Online CPPS Review Course
CPPS Practice Exam
CPPS credentialing exam

Any professional working in or around health care who can demonstrate need is encouraged to apply. Applicants must also possess academic and professional experience at one of the following levels:

Baccalaureate degree or higher, plus three years of experience (includes time spent in clinical rotations and residency programs) in a health care setting or with a provider of services to the health care industry

Associate degree or equivalent plus five years of experience (includes time spent in clinical rotations) in a health care setting or with a provider of services to the health care industry

Related Information

Planning Committee

Jonathan B. Cohen, MD, MS, FASA, CPPS Associate Member, Department of Anesthesiology Moffitt Cancer Center
Karen Garvey, MPA/HCA, BSN, DFASHRM, CPHRM, CPPS Vice President, Safety & Clinical Risk Management Parkland Hospital
Erin Graydon-Baker, MS, RRT, CPPS Retired Patient Safety professional
Sheri J. Herner, PharmD, MHSA, FCCP,
BCPS, CPPS Medication Safety and Quality Coordinator Kaiser Permanente
John B. Hertig, PharmD, MS, CPPS Chair and Associate Professor of Pharmacy Practice Butler University College of Pharmacy and Health Sciences
Mark P. Jarrett, MD, MBA, CPPS Northwell Health
Kara Lyven, MBA, CPPS Executive Director, Patient Safety Duke University Hospital
Dorothy L. Snow, MPH, CPPS, CPHQ Managing Director, Health Plan Regulatory Services Kaiser Permanente
Kristin Cronin, Project Manager Institute for Healthcare Improvement

About Certification

The CPPS credential distinguishes health care professionals who meet the competency requirements in the areas of patient safety science and human factors engineering and who demonstrate the ability to apply this knowledge to plan and implement patient safety initiatives effectively.

More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.

Cancellation Policy

All cancellation requests may be submitted in writing at CPPS@ihi.org. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.

Handouts

Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.

Need Help?

info@ihi.org

IHI Patient Safety Congress

The IHI Patient Safety Congress on May 14–16, 2024, is the must-attend conference for those who continue to shape smarter, safer, more equitable care for patients wherever it’s provided — from the hospital and outpatient settings to the home.

Learn More

Training

Chief Quality Officer Professional Development Program: United States

Format:

In-Person & Online

Begins:

Dec 08, 2025

Jan 16, 2026

Duration:

7 Months

Fee:

$9,995

Group Fee:

$8,496

Want to learn more? Join our informational call on June 25, 2025, from 11:00 am-12:00 pm ET.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Overview

This program helps quality leaders adopt a framework to guide their work and gives them an opportunity to build peer connections for ongoing growth and development. If you’re ready to be responsible for quality at the highest levels of your US-based organization, the Institute for Healthcare Improvement (IHI)’s Chief Quality Officer Professional Development Program will help you develop and refine the skills you need. Whether you’re a Chief Quality Officer (CQO) already or in a quality role with aims to advance, this professional development program will enable you to develop the executive leadership skills required to put quality and safety at the top of the priority list for your organization.

Want to learn more? Join our informational call on June 25, 2025, from 11:00 am-12:00 pm ET.

Why It Matters

You already know that as a CQO, you need to engage your board and senior leadership. You must also measure and report on quality and safety indicators, achieve high-quality person-centered care, reduce waste and costs, and monitor accreditation and compliance.

This program will help you make progress in all of these areas. Our expert faculty will:

Lead you through a framework to help your organization focus on quality as a system
Coach you on how to plan for quality and execute rigorous system-wide improvement initiatives strategically
Advise you on how to sustain and manage gains while engaging your people
Help you to create the infrastructure that enables it all to happen

What You Will Learn

By the end of this program, you will be able to:

Establish an effective quality management system built on quality planning, quality control, and quality improvement
Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations
Develop a grounding in improvement science and the latest approaches to leading quality across an organization

Who Should Attend

Consider registering for this program if you are a:

Current CQO looking for a best-practice framework for leading quality
A quality leader who would like to prepare to become a CQO in the future
C-suite leader responsible for quality

*Please note that while this program is mostly region-agnostic, it has some US-centric governance and reimbursement aspects.

Looking to apply these learnings globally?

Apply global best practices to quality management with international experts during IHI's sister CQO program, Chief Quality Officer Professional Development Programme: United Kingdom

Faculty

Leslie Jurecko, MD, MBA, serves as SVP and Chief Medical Officer for MCIC, a captive insurer that supports top-tier academic medical centers in reducing preventable harm. Dr. Jurecko was the past Chief Safety, Quality, and Patient Experience Officer of Cleveland Clinic Health System. Prior to joining Cleveland Clinic, Dr. Jurecko served as Senior Vice President for Quality, Safety and Experience for Spectrum Health (now Corewell Health), a nonprofit integrated health system with 15 hospitals, multiple ambulatory sites and a health plan. Dr. Jurecko earned her MBA from Grand Valley State University, Seidman College of Business, and a bachelor’s degree from the University of Michigan. She received her medical degree from Wayne State University and completed her pediatric residency at Northwestern University, Children’s Memorial Hospital. Dr. Jurecko also completed the Patient Safety Executive Development Program and the Chief Quality Officer Program IHI. Dr. Jurecko now serves as core faculty for IHI. Becker’s Hospital has named Dr. Jurecko one of the top patient safety experts to know. Driven to reduce preventable suffering of patients and share any learnings broadly, Dr. Jurecko is frequently invited to speak at national conferences.

Abraham Jacob, MD, MHA, Chief Quality Officer, M Health Fairview, joined the Department of Pediatrics in 2005 to start and direct the Division of Pediatric Hospital Medicine. The Division has grown substantially since 2005 and has become the largest service for admissions at M Health Fairview Masonic Children's Hospital (UMMCH). The program currently provides inpatient pediatric services at UMMCH, Fairview Ridges Hospital, Maple Grove Hospital, and Shriners. Dr. Jacob served as Chief Medical Officer for UMMCH from 2012-2019 with a focus on patient safety, quality, and patient experience. He is now the Chief Quality Officer for M Health Fairview and a staff attending on the General Pediatrics service at UMMCH and on the Internal Medicine service at UMMC. A graduate of the University of Notre Dame, Dr. Jacob went on to medical school at the University of Toledo College of Medicine where he graduated in 1994. He went on to complete his Internal Medicine/ Pediatrics residency at the University of Minnesota in 1998. After completing residency, he helped to start the first combined Internal Medicine/ Pediatrics practice in the Twin Cities with five of his residency classmates and served as medical director of the clinic. Since coming to the University of MN as faculty, Dr. Jacob's main interests have included resident education, family-centered care, quality improvement, and patient safety. He helped lead an UMMCH initiative that recently won the MN Hospital Association 2015 Patient Safety Improvement Award. He is board-certified in Pediatrics and Internal Medicine.

Amy Lu, MD, Chief Quality Officer, University of California San Francisco Health, is focused on high-value, patient-centered clinical redesign and pathways across the continuum of care. In her role as the Chief Quality Officer for University of California San Francisco Health and the Physician Advisor for Utilization Management for Stanford Health Care, she works on clinical pathways and improvement initiatives that reduce inappropriate utilization and unwarranted clinical variation. In the School of Medicine, Dr. Lu is the Vice Chair of Quality, Safety and Improvement in the Anesthesiology, Perioperative and Pain Medicine department at Stanford, where she mentors and works with faculty and residents on quality and safety projects that improve perioperative care. Dr. Lu is also the Chair for the Vizient Quality Executive Advisory Committee. Dr. Lu is passionate about health equity and social justice, and she founded and co-chairs the Stanford Medicine Health Equity Committee.  Dr. Lu received her BA in cultural anthropology and molecular biology from UC Berkeley, MD from UC San Francisco, and MPH from the Harvard School of Public Health. She completed her residency training at Massachusetts General Hospital and practices anesthesiology and perioperative medicine at Stanford. 

Program Team

Lauren Downing

Kelly McCutcheon Adams, MSW, LICSW

2004-2005 Guest Presenters

Kedar Mate, MD
Mike Woodruff, MD
Tait Shanafelt, MD
Tejal Gandhi, MPH, CPPS
Beth Daley Ullem, MBA
Karin Larson-Pollock, MD, MBA, FACHE
Christopher Dale, MPH, MD
Ronald Wyatt, MD, MHA
Donald M. Berwick, MD, MPP, FRCP

Resources for Quality Leaders

View the program brochure and share it with colleagues
Download the IHI White Paper, Whole System Quality, for a unified approach to building responsive, resilient health care systems
Read The Secret to Becoming a Nurse Quality Leader, a blog post by Petrina McGrath, RN, Executive Transition Lead for People, Practice, and Quality for the Saskatchewan Health Authority.
Download the Employer Justification Letter

Agenda

This program consists of 11 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.

Chief Quality Officer Agenda

The IHI Chief Quality Officer Professional Development Program aims to demonstrate how to lead quality at a system level. Several elements need to be in place for that to happen.

At a foundational level, we will teach you how to:

Develop Infrastructure: To establish the systems and structures to support strategic quality
Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those support structures are in place, the emphasis turns to quality management. You’ll learn how to continuously:

Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
Improve: Charter and execute improvement breakthroughs with measurable results
Sustain: Develop management systems to maintain a predictable and reliable process

Materials

If you are registered for this program and would like to access the available materials, please follow these steps:

Visit Education.ihi.org and log in with your MyIHI credentials.

Click "Go to Learning Center" and click "Launch" next to your course name.
Use the left-hand navigation to find the relevant course materials.

Visit the IHI Education Platform Orientation for video instructions on finding your course materials.

PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.

Continuing Education

CE credits for this offering are currently pending and will be updated shortly.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 31 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

After attending this program, attendees will be able to:

Establish an effective quality management system built on quality planning, quality control, and quality improvement
Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
Create a grounding in improvement science and the latest methodologies for leading quality across an organization especially health systems and other health related organizations.
Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

To view your continuing education (CE) credits:

Click on the "My IHI" link on the top of this page.
After you've logged in, click on the "Credits" tab to see CE information.

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Planning Committee

Cindy Betti-Sullivan, Co-Lead, Education Content Design and Development, IHI

Victoria Dent, Marketing Manager, IHI

Lauren Downing, Director, Program Management, IHI

Abraham Jacob, MD, MHA, Chief Quality Officer, M Health Fairview

Leslie Jurecko, MD, MBA, SVP and Chief Medical Officer, MCIC Vermont LLC

Amy Lu, MD, Chief Quality Officer, University of California San Francisco Health

Kelly McCutcheon Adams, LICSW, Senior Project Director, IHI

Patricia McGaffigan, RN, Senior Advisor, Safety and Certification, IHI

Jeff Salvon Harman, MD, CPE, CPPS, Vice President, Safety, IHI

Amy Weckman, MSN, APRN, CNP, CPHQ, CPPS, Project Director, IHI

Fees

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.

Regular Rate: $9,995 per person

Group Rate: $8,496 per person | Organizations sending three or more people are eligible to receive a 15% Group Discount

Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Enrollment form.

Once you register, we will send you information about attending the IHI Forum for the first workshop (in-person or online).

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

To apply for a scholarship, please complete the online Scholarship Application by January 9, 2026. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 16, 2026.

Cancellations, Refunds, Substitutions

Registration Fee of $2,950 or more

Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

info@ihi.org

Training

Certified Professional in Patient Safety Review Course: July Live Webinar

Format:

Online

Date:

Jul 31 – Aug 01, 2025

Duration :

2 Days

Fee:

$449

*Prices are listed in USD

In addition to date-based live webinars, the CPPS Review Course is available on demand at any time for $449.

Please review our Cancellation Policy

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Review Course On-Demand: Take the course anytime, from wherever you are. Register now.

Faculty

Kara Lyven, MBA, CPPS, is the Executive Director for Patient Safety at Duke University Hospital. She provides oversight and operational leadership for the hospital’s patient safety program. She works collaboratively with hospital leadership to advance safety culture and the organization’s commitment to zero harm through evolving systems, processes, event analyses, and trainings. A key focus of her professional role is recognizing the interconnectedness of human error, system design, and safe choices in everyday clinical work. Kara joined Duke in 2016 as a Senior Patient Safety Associate and previously served as the Director of North Carolina Hospital Association’s (NCHA) Patient Safety Organization. She gained extensive experience as a Patient Safety and Quality Improvement Specialist for a 452-bed hospital in upstate NY and has served as a Regulatory Safety Associate at Pfizer in Manhattan. Kara holds a bachelor’s degree in Neuroscience and an MBA in Pharmaceutical Studies. In addition to being a Certified Professional in Patient Safety (CPPS), she is a TeamSTEPPS Master Trainer, is Green Belt trained and has served on multiple Patient & Family Advisory Committees as a strong patient advocate.

Melissa McClay, MPH, CPHRM, CPPS, is the Director of Patient Safety and Risk Management for MaineHealth Maine Medical Center (a multi-campus medical center with 929 licensed beds). She has worked in the field of patient safety since 1999, beginning as an Administrative Associate in the Quality Improvement and Risk Management Department at Boston Children’s Hospital. She advanced to a Patient Safety Specialist role, and helped coordinate the implementation of Patient Safety Leadership WalkRounds at that organization. After moving to Southern Maine, Melissa continued to gain experience as a Risk Manager and Patient Safety Director for a community hospital system, where she led initiatives to enhance the culture of safety through the use of Just Culture tools, the development of a patient safety orientation program for new leaders and providers, and organization wide TeamSTEPPS training. Melissa received her Bachelor of Arts degree in Psychology from the University of Vermont, and received a Master of Public Health degree from the Boston University School of Public Health. In addition to being a Certified Professional in Healthcare Risk Management (CPHRM) and a Certified Professional in Patient Safety (CPPS), Melissa has also received certifications in Lean Six Sigma and Project Management. She is a Patient Safety faculty member for the MaineHealth Hannaford Center for Safety, Innovation & Simulation, and has served as a Risk Management Mentor for the Northern New England Society for Healthcare Risk Management since 2022.

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, is a Quality, Safety and HRO Consultant working in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program, Patient Safety and Quality for Emerging Leaders, and Redesigning Event Review with Root Cause Analysis and Action (RCA2). She previously served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, infection control and quality outcomes. She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Contributing Faculty

We are grateful to the following faculty members for their contributions to and development of the content for these review courses:

Dan Degnan, PharmD, MS, CPPS
Center for Medication Safety Advancement
Purdue University College of Pharmacy

Maureen Ann Frye, MSN, CRNP, ANP-BC, CPPS, CPHQ
Safe and Reliable Healthcare

Karen Garvey, RN, BSN, MPA/HCA, CPHRM, CPPS
Parkland Hospital & Health System

Erin Graydon-Baker, MS, RRT, CPPS
MaineHealth

John B. Hertig, PharmD, MS, CPPS
Butler UniversityRegina Hoffman, RN, BSN, CPHRM, CPPS
Pennsylvania Patient Safety Authority

Mark Jarrett, MD, MBA, MS, CPPS
Donald and Barbara Zucker School of Medicine at Hofstra/Northwell Health

Donna Jenkins, RN, MS, CPPS
Massachusetts General Hospital

Kara Lyven, MBA, CPPS
Duke University Hospital

Judy Milne, MSN, RN, CPPS
Duke University Hospital

Dot Snow, MPH, CPPS, CPHQ
Kaiser Permanente

Continuing Education

This program is approved to provide 7 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this internet live activity for a maximum of 7 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

As a result of this program, attendees will be able to:

Review the patient safety domains, following the exam content outline
Discuss patient safety scenario examples similar to actual exam questions
Assess their own level of preparedness for the exam and address additional areas for self-study

CE Instructions

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

CPPS Scholarships

The application window for this year's scholarships has closed. A new scholarship window will open in May 2025.

Scholarships include full coverage for the fees of:

Online CPPS Review Course
CPPS Practice Exam
CPPS credentialing exam

Any professional working in or around health care who can demonstrate need is encouraged to apply. Applicants must also possess academic and professional experience at one of the following levels:

Baccalaureate degree or higher, plus three years of experience (includes time spent in clinical rotations and residency programs) in a health care setting or with a provider of services to the health care industry

Associate degree or equivalent plus five years of experience (includes time spent in clinical rotations) in a health care setting or with a provider of services to the health care industry

Related Information

Planning Committee

About Certification

More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.

Agenda

This program consists of 2 live virtual sessions from 12:00 PM – 4:00 PM ET.

CPPS July 2025 Agenda

Cancellation Policy

Handouts

Need Help?

info@ihi.org

Publications

Framework for Standardized Data Collection of Workplace Violence Incidents in Health Care

Insights

Embedding Quality and Safety Within Clinical Operations: A Strategic Imperative

Insights

Using Data to Drive Equity in Children’s Health Care

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Honoring George Floyd’s Legacy: Advancing Equity in Health Care and Beyond

Where We Work

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Expertise with Global Reach

IHI has worked in 62 countries globally, with teams on 6 continents.

Africa

Saving Lives After Surgery

Ethiopia National Health Care Quality Strategy

Project Fives Alive!

Asia–Pacific

National Preterm Birth Prevention Collaborative

Timely Emergency Care Collaborative

Accelerating Quality Improvement

Europe

Building a Culture of Improvement

Reduce Race-Related Maternal and Neonatal Mortality and Morbidity

STOP Hospital Infection!

Latin America

“Golden Hour” Improvement Science in Action

CuidARTE Collaborative

Cuidado Integral a Saúde (Comprehensive Health Care)

Middle East

Strategic Partnership with Hamad Medical Corporation

Age-Friendly Health Systems: Saudi Arabia

North America

HealthyNYC

Medi-Cal Child and Behavioral Health Collaboratives

Lung Transplant Collaborative

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Our Guarantee to You

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