Courses

Better Quality Through Better Measurement Online Course with Coaching

Better Quality Through Better Measurement

Format:

Online

Start Date:

Apr 16, 2026

Apr 30, 2026

Duration:

6 Sessions, 12 Weeks

Fee:

$549*

View a recording and slides from a previous informational call.

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*Prices are listed in USD

Measurement lies at the heart of quality improvement. Without the correct measurement tools, measure alignment, and clear operational definitions, QI professionals risk not only burdening their team with inefficient practices, but gathering poor data and drawing poor conclusions.

In this program, you will discover what quality measurement is and why it matters, how to set a clear and achievable aim, how to define a family of measures tightly linked to your aim, how to choose and collect the right data, and how to display and analyze your data in run and control charts to support improvement. You can bring your own improvement project or idea and apply course concepts, tools, and methods or choose from several case studies to use as you apply course learnings. You will benefit from online lessons, live webinars, case studies, coaching, and peer interaction.

For quality improvement professionals working to design a practical measurement system to monitor and guide improvement work, this course is the pragmatic approach to assemble a team, build a measurement framework, and analyze data for improvement.

Learning Goals

Expert Faculty

Jesse McCall, MBA, Senior Director and Improvement Advisor, Institute for Healthcare Improvement (IHI), coaches individuals and organizations through the process of improvement which includes the data-driven identification of strategic improvement priorities, development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. Jesse also has extensive experience in coaching organizations to engage clinical staff to reduce burnout and foster joy in work. He joined IHI in 2007 and over his tenure has designed, executed, and evaluated programs and projects around the world. He is also a Teaching Fellow at The Harvard T.H. Chan School of Public Health. Jesse has expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and MBA from the UMASS Amherst Isenberg School of Management.

Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.

Rebecca Steinfield, MA, Senior Director and Improvement Advisor, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, and mentors “improvers-in-training.” Rebecca sits on IHI’s Improvement Science and Methods team and serves as an Improvement Advisor on results-oriented work.

Who Should Attend

What Are We Measuring?

Making the Case: Download the Justification Letter to provide high-level information on the Better Quality Through Better Measurement program to your leadership.

Session Agenda

The agenda for the April 2026 offering is now available to download:

Lessons

Lesson 1 – Introduction, Why are you Measuring, Intro to the QMJ
Lesson 2 – Moving from Concept to Measure, Operational Definitions, and Data Collection
Lesson 3 – Understanding Variation Conceptually and Statistically
Lesson 4 – Run Charts
Lesson 5 – Control Charts
Lesson 6 – Linking Measurement to Improvement

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Continuing education credits for this program are still being finalized and will be updated shortly.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education.

Upon completion of this program, you will be able to:

Create measurement systems, develop operational definitions, and build data collection plans to support quality improvement.
Construct and analyze run and control charts to distinguish special from common cause variation.
Engage improvement stakeholders and use data for improvement rather than judgement.

Instructions

In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Planning Committee

Jesse McCall, MBA, Director and Improvement Advisor, Institute for Healthcare Improvement
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement
Rebecca Steinfield, MA, Director, Institute for Healthcare Improvement
Jeffrey Salvon-Harman, MD, CPE, CPPS, Vice President, Safety, IHI
Amy Weckman, MSN, APRN, CNP, CPHQ, Project Director, IHI

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Registration Fees

Regular Rate: $549

Scholarships

IHI is pleased to offer a limited number of scholarships to assist with program registration costs for those working in:  

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital  or health system  
Critical Access Hospitals  
Independent practices with fewer than 20 physicians  
Hospitals with fewer than 50 beds  
Members of America's Essential Hospitals  
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations  
Ministries of Health  
Faith-based health institutions   
Skilled Nursing Facilities

To apply for a scholarship, please complete the online Scholarship Application by March 27, 2026. IHI will not consider applications submitted after this date.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application.   

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.  

Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.   

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