A Total Systems Approach to Safety

Despite substantial effort over the past 20 years, preventable harm in health care remains a major concern in the United States. Though many evidence-based, effective best practices related to harm reduction have been identified, they are seldom shared nationally and implemented effectively across multiple organizations.

Reducing preventable harm requires a concerted, persistent, coordinated effort by all stakeholders, and a total systems approach to safety. Total systems safety requires coordination at many levels, which in turn necessitates robust collaboration among all stakeholders.

By harnessing the knowledge and insights of influential federal agencies, leading health care organizations, patient and family advocates, and respected industry experts into a set of actionable and effective recommendations, Safer Together: A National Action Plan to Advance Patient Safety (NAP) provides clear direction for making significant advances toward safer care and reduced harm across the continuum of care.

By planning and investing together, mobilizing resources together, learning together, and sharing lessons learned, we can drive meaningful change and advance the goal of creating the safest health care for patients and those who care for them.

Safer Together: A National Action Plan to Advance Patient Safety

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Safer Together: A National Action Plan to Advance Patient Safety provides clear direction and 17 recommendations that health care leaders, delivery organizations, and associations can use to make significant advances toward safer care and reduced harm across the continuum of care.

 

The report harnesses the knowledge and insights of the National Steering Committee for Patient Safety (NSC) members, including influential federal agencies, leading health care organizations, patient and family advisors, and respected industry experts, into a set of actionable and effective recommendations to advance patient safety.

The National Action Plan centers on four foundational and interdependent areas, prioritized as essential to create total systems safety: 

• Culture, Leadership, and Governance
• Patient and Family Caregiver Engagement
• Workforce Safety and Well-Being
• Learning System

The recommendations in these four areas build on the substantial body of experience, evidence, and lessons learned that the NSC has gathered and will test and implement together to allow for future refinements as our understanding, experience, and evidence evolve over time.

Self-Assessment Tool

The Self-Assessment Tool, a supplemental resource to the National Action Plan, assists leaders and organizations in identifying where to begin their patient and workforce safety improvement journey. The assessment was updated in 2024 to incorporate the latest insights and best practices from global safety initiatives. The tool is available as both a downloadable PDF document and in an online format — learn more and get started with your online assessment.

Self-Assessment Tool User Guide

The Self-Assessment Tool User Guide offers more detailed insights, interpretations, and guidance for completing the National Action Plan Self-Assessment Tool.

Implementation Resource Guide

The Implementation Resource Guide, a supplemental resource to the National Action Plan, details specific tactics and supporting resources for implementing the National Action Plan recommendations.

Declaration to Advance Patient Safety

In May 2022, the NSC issued the Declaration to Advance Patient Safety to urge health care leaders across the care continuum to recommit to advancing patient and workforce safety with a total systems approach, as presented in the National Action Plan.

Celebrate Your Team's Dedication to Patient and Workforce Safety

Your moment to shine as a beacon of inspiration in health care improvement is here! The Institute for Healthcare Improvement (IHI) invites all hospitals committed to advancing quality and safety to participate in the IHI Safer Together Recognition Program. 

The IHI Safer Together Recognition Program acknowledges the achievements of hospitals that have made significant strides to improve patient and workforce safety by implementing proactive changes in systems and processes.

The Recognition program is grounded in IHI’s proven methodologies for quality and safety improvement and based on the principles outlined in the publication Safer Together: A National Action Plan to Advance Patient Safety, which focuses on four foundational areas:

• Culture, Leadership, and Governance
• Patient and Family Caregiver Engagement
• Workforce Safety and Well-Being
• Learning System

Why This Recognition Matters

The IHI Safer Together Recognition Program is built around a widely recognized framework for advancing safety. It offers tremendous value and opportunities to health care leadership, quality and safety improvement professionals, and individual hospitals.

Achieving this acknowledgment from IHI, a global leader in health care improvement, enhances a hospital’s reputation among peers, regulators, health care consumers, and the public. Recognition may also contribute to additional funding opportunities, higher workforce satisfaction, and better team performance.

Recognition provides a signal for patients/consumers and workers that their hospitals have attested to leadership commitment to safety and have structures and practices in place that are associated with high-performing organizations.

Recognition Program Details

To be considered for Recognition, a hospital must undergo rigorous and comprehensive self-assessment, ensuring that they have critically evaluated their safety practices.

Honoring evidence-based practices and driving real-world impact in safety management systems and safety culture, the IHI Safer Together Recognition Program awards hospitals for their continuous work to ensure that health care is safe and reliable as identified through a combination of quantitative and qualitative assessments.

• Online Team Self-Assessment Tool: Meet or exceed a specific threshold on the online Team Self-Assessment Tool for Safer Together: A National Action Plan to Advance Safety.
• IHI Safety Expert Panel Verification: Hospitals will receive verification by the IHI Safety Expert Panel, comprising nationally recognized patient and workforce safety experts.

Review and Recognition Process

To be considered for the IHI Safer Together Recognition Program, hospitals must follow the process described below.

1. No fewer than five (5) leaders must complete the online Team Self-Assessment Tool for Safer Together: A National Action Plan to Advance Safety. 
   1. Team members should include safety/quality/risk leaders, chairs of key committees (e.g., governing body, quality/safety committee, Patient and Family Advisory Committee). 
   2. More than one of these leaders must be a C-suite leader (e.g., CMO, CNO, CFO, CEO).
2. Hospitals that meet or exceed a certain quantitative threshold on their online Team Self-Assessment Tool will receive an invitation via email to complete a Qualitative Verification Assessment. The Verification Assessment includes the upload of documents (e.g., policies) and attestations from the hospital’s senior leader or CEO, which verify the quantitative score received on the online Team Self-Assessment Tool.
3. IHI Safety Expert Panel reviews the assessments.
4. Hospitals receive email notification of the IHI Safety Expert Panel’s decision.
5. Hospitals awarded Recognition pay the Recognition fee of $5,000 per hospital.

Acknowledgment of intent to pay the Recognition fee must be received within 30 days of conditional Recognition notification email, and invoice paid within 30 days of invoice receipt, to claim Recognition status and receive the benefits listed below.

IHI is pleased to recognize health care organizations of all sizes and offers special pricing for the Recognition fee to the following organizational types (identification of organizational type occurs during Verification Assessment):

• Critical Access Hospitals
• Hospitals with 50 or fewer beds
• Members of America’s Essential Hospitals
• 501(c)(3) organizations with a defined operating budget of less than $5 million, serving community-based organizations
• Ministries of Health
• Faith-based health institutions

Recognition Cycles

Recognition is awarded quarterly, for a duration of two years. The Recognition cycle timeframes are noted below.

Recognition Benefits

Hospitals awarded IHI Safer Together Recognition receive*:

• Acknowledgment as a “Recognized Hospital” on IHI’s website and in marketing materials.
• The Official Badge of Recognition shared with hospitals for use in digital communications, including marketing and social media.
• 15% discount for staff to attend the IHI Patient Safety Congress (starting in 2026).

*Upon approval and invoice payment

Need Help or Have Questions?

Email our team at safertogether@ihi.org

What is the location of the IHI Patient Safety Congress?

The location of the IHI Patient Safety Congress on March 10–11, 2025, is:

Paradise Point Resort & Spa
1404 Vacation Road
San Diego, CA 92109

Is there an IHI room block at the conference hotel?

The IHI room block at the Paradise Point Resort closed on February 14.

What are the IHI Congress hours?

View the full agenda

What meals are provided?

Breakfast and lunch are provided during the General Conference. Snacks and refreshments are provided during the evening receptions.

View the full agenda with meals and times noted 

How do I register for IHI Congress sessions or change my current selections? 

You can select your sessions when registering for the conference. If you elect to change your selected sessions, you can either do so through the IHI mobile app or by logging into your registration via the following link:
https://conferences.ihi.org/ereg/modifyreg.php?eventid=801770

In the IHI mobile app, click the Agenda module and then click into any session that notes registration required below the title. If you scroll down within the session, there will be a “Register” button to register for a session if there is room or “Unregister” if you currently are registered for that session and wish to remove it from your agenda. 

How can I find what IHI Congress paid events and/or sessions I am registered for?

IHI Congress sessions for which you are registered are listed in the IHI mobile app. Within the Agenda module is a tab for My Agenda, which lists all sessions for which you are registered or are automatically included with your registration.

How do I download the IHI mobile app?

The IHI mobile app provides access IHI Patient Safety Congress information, including daily agenda, session descriptions, presenter biographies, networking events, and more.

1. Go to either the iOS App Store or Google Play Store and search “IHI Conferences.”
2. Download the “IHI Conferences” app and click “Open” when finished.
3. Once you are in the app, log in with the email you used to register for Congress and your last name.
4. Click “2025 IHI Congress” that appears in the list of both past and future IHI events you may have attended.
5. You will now be in the IHI mobile app to access all conference information and materials.

How do I access the IHI Congress virtual lobby?

The IHI Congress virtual lobby is accessible at the following link:

https://na.eventscloud.com/ereg/ve2/index.php?eventid=801770

Log in with the email used to register for the IHI Congress and your last name.

Where can I find session materials?

In the IHI mobile app or virtual lobby within the presentation materials section. If a session is not listed, then materials are not available. 

Are recordings available from IHI Congress sessions?

Yes, recordings for all mainstage sessions (Keynote and general sessions) and Innovation Theater sessions will be available in the IHI Congress virtual lobby within a week after the conclusion of the conference.

How do I claim Continuing Education Credits?

Instructions on how to claim Continuing Education Credits (CEUs) and receiving certificates can be found here. The deadline to complete surveys and claim credits is April 17, 2025.

How do I connect to WiFi during the IHI Congress?

Connect to Network: IHI Congress

Password: SanDiego25

Network and password are case sensitive

Where do I pick up my attendee badge?

Badge pick-up for full-day workshops on Sunday, March 9 is available in the Sunset Foyer from 8:00 AM – 12:00 PM.

Sunday, March 9: Badge pick-up for the General Conference is available starting at 4:00 PM PT in the Sunset Foyer. Note: Previous communications stated this would be in the Paradise Foyer.

Monday, March 10: Badge pick-up for the General Conference is available starting at 7:00 AM PT in the Paradise Foyer (right in the main entrance to the Conference Center).

Can my guest attend the conference or related events?

No, registration is required for all events during the 2025 IHI Congress. Badges will be needed when checking in for sessions and special events.

Will there be luggage storage at the event?

Yes, bag check will be available during the General Conference. Please check your daily emails and this space for exact room locations during the conference.

Why am I not receiving IHI Congress emails?

If you're not getting IHI Congress emails, we request that you inform your IT department that you did not receive an expected email from the ihi.org domain. Ask them to add ihi.org to your organization's safe sender list, so that you receive future email correspondence from IHI.

Still have questions about the IHI Congress?

If the answer is not included in our FAQs, during the IHI Patient Safety Congress please go to the conference information desk for assistance or locate a Blue Shirt staff member onsite.

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