Improvement Coach Professional Development Program
Please review our Cancellation Policy
*Prices are listed in USD
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Develop Improvement Knowledge and Skills to Coach and Facilitate Improvement Teams
Did you miss the last informational call? Watch the Recording & Review Slides.
Agenda
This program consists of 13 live online sessions, each from 10:00 AM to 1:00 PM ET, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.
Improvement Coach March 2026 Agenda
Topics Covered
The Improvement Coach Program covers coaching individuals and teams on the science of improvement and coaching tactics specific to improvement teams. This program is highly interactive; participants can practice their learning with peers one-on-one and in small groups. Participants are also expected to practice with their teams back home regularly. A summary of topics covered includes:
- The science of improvement
- Deming's System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
- Aim statements
- Measurement: developing measures, operational definitions, and data collection tools
- Run charts: creating, using and analyzing run charts
- Change ideas: developing, selecting, and prioritizing changes
- Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
- Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
- Coaching in the context of improvement
- The role of an Improvement Coach
- Building your improvement team
- Teamwork and communication
- Facilitation
- Running effective meetings and making team decisions
- One-on-one coaching
- Opportunities to apply skills
- Practicing coaching
- Sharing learning and progress with your own team
- Explore case studies from a variety of fields
Continuing Education
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
CE credits for this offering are pending.
The Institute for Healthcare Improvement designates this live activity for a maximum of 40 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™. This course includes enduring (self-paced) components as part of the overall educational experience. Participation in both the enduring and live portions is required to achieve the stated learning objectives.
This live activity includes required self-paced support activities. Participation in both the live sessions and the self-paced components is necessary to meet the learning objectives and is included in the total credit hours.
As a result of this program, attendees will be able to:
- Describe the science of improvement and use the Model for Improvement as a roadmap for improvement projects.
- Employ skills to coach improvement teams on developing, testing, and implementing changes, including identifying high-leverage change ideas and testing them using PDSA cycles.
- Explain how to use data for improvement, including how to use and interpret run charts and other key quality improvement tools.
- Develop skills in team facilitation, communication, decision-making, and understanding team culture.
- Apply just-in-time teaching of improvement skills to team members to advance the team's work.
- Plan how you will continue coaching your team and prepare yourself to coach subsequent teams.
- Identify concepts of implementation, sustainability, spread, and scale-up.
CE Instructions
To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.
CE Planning Committee
- Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
- Michael A. Posencheg, MD, Chief Medical Officer, Penn Presbyterian Medical Center, and Attending Neonatologist, Children's Hospital of Philadelphia
- Catherine Warchal, Project Manager, IHI
Disclosure: None of the planners, presenters, or staff for this educational activity have a relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees
Regular Rate: $5,495 per person
Group Rate: $4,671 per person
Organizations sending three or more people can receive a 15% Group Discount.
Please note:
IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs.
Eligible membership or scholarship discounts are automatically applied at registration.
You’ll receive a confirmation email after checkout. Your invoice will be available to print from your online profile within 24 hours.
Scholarships
IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.
To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.
To apply for a scholarship, please complete the online Scholarship Application by February 6, 2026. IHI will not consider applications submitted after this date.
IHI will notify all applicants of their scholarship status by February 13, 2026.
Review IHI Cancellation Policy
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DQA 101: Improving Dental Care with the Model for Improvement
Note: This course is available as an individual course and in select subscription plans.
Overview
A cultural shift is taking place in dentistry, which is putting greater emphasis on measurement for improvement. In this unique Open School online course developed in close partnership with the Dental Quality Alliance (DQA) — you’ll learn how to use quantitative and qualitative feedback to evaluate the quality of services in your practice, both clinical and operational, and use that feedback to drive toward meaningful change for you and your patients. Through a series of five short modules, you’ll learn how to use the Model for Improvement to improve processes, procedures, and outcomes within your clinic. Through this interactive learning experience, you will learn, do, and apply the steps needed for any improvement project: Set an aim, select measures, develop ideas for changes, and test changes using Plan-Do-Study-Act (PDSA) cycles.
Course Objectives
After completing this course, you will be able to:
- List the three questions you must ask to apply the Model for Improvement.
- Identify the key elements of an effective aim statement.
- Identify three kinds of measures: process measures, outcome measures, and balancing measures.
- Use change concepts and critical thinking tools to come up with good ideas for changes to test.
- Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.
Lessons
- Lesson 1: An Overview of the Model for Improvement
You'll learn how to use the Model for Improvement (MFI) to improve oral care in hospitals.
- Lesson 2: Setting an Aim
You'll learn how to craft a measurable aim statement to help reduce patient wait times and increase oral care services.
- Lesson 3: Choosing Measures
You'll learn the importance of building measurable systems by using the Model for Improvement (MFI) to improve outcomes and processes.
- Lesson 4: Developing Changes
You'll identify change concepts using the Associates in Process Improvement (API) and Cause and Effects diagrams to improve dental care within hospital settings.
- Lesson 5: Testing Changes
You'll examine the testing phase within the Model of Improvement to help minimize risks and foster change within complex healthcare systems.
Estimated Time of Completion: Time
Continuing Education Credits
Course completion typically earns 2.5 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
See full details
This course is approved by the American Dental Association for 2.5 continuing education credits. The ADA is an ADA Continuing Education Recognition Program (CERP) recognized provider.
Subscriptions
This course is available in the following IHI Open School subscriptions:
Individuals
QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools
Overview
In this course, we’ll delve into how to draw an effective run chart to create a compelling picture of your progress toward improvement. We’ll teach you to distinguish non-random patterns in your data — that is, evidence that performance has actually changed. Once you’ve got that down, we’ll introduce you to three more excellent tools for displaying and learning from data.
Course Objectives
After completing this course, you will be able to:
- Draw a run chart that includes a baseline median, a goal line, and annotations.
- Describe the difference between common and special cause variation.
- Explain the purpose of a Shewhart (or control) chart.
- Apply four rules to identify non-random patterns on a run chart.
- Explain when and how to use the following tools for understanding variation in data: histograms, Pareto charts, and scatter plots.
Lessons
- Lesson 1: How to Display Data on a Run Chart
You'll learn the elements of an effective run chart for improvement work: an X and Y axis, 10 or more data points, the baseline median, and annotations of tests of change. You’ll have a chance to practice creating your own run chart for a hospital that’s trying to reduce wait times.
- Lesson 2: How to Learn from Run Charts and Control Charts
We'll explain the difference between common cause and special cause variation. We’ll teach you four rules to distinguish between these two causes of variation, and we’ll introduce you to another type of chart that can also help with this, called a Shewhart (or control) chart.
- Lesson 3: Histograms, Pareto Charts, and Scatter Plots
IHI’s Dave Williams, PhD, teaches you to use other charts that can also help you understand variation within data sets: histograms, Pareto charts, and scatter plots. These tools may help you from time to time in your improvement work.
Estimated Time of Completion: 1 hour 30 minutes
Continuing Education Credits
Course completion typically earns 1.5 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
See full details
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved to award 1.5 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.5 CPHQ CE credits.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:
- 1.5 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
- 1.5 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
- 1.5 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
- 1.5 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.
Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:
- American Board of Anesthesiology (ABA)
- American Board of Allergy & Immunology (ABAI)
- American Board of Colon & Rectal Surgery (ABCRS)
- American Board of Pathology (ABPath)
- American Board of Psychiatry & Neurology (ABPN)
- American Board of Plastic Surgery (ABPS)
- American Board of Nuclear Medicine (ABNM)
- American Board of Thoracic Surgery (ABTS)
- American Board of Urology (ABU)
Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:
- American Board of Family Medicine (ABFM) (15pts)*
- American Board of Pediatrics (ABPed) (20pts)*
- American Board of Ophthalmology (ABOP)
- American Board of Orthopedic Surgery (ABOS)
- American Board of Radiology (ABR)
- American Board of Physical Medicine and Rehabilitation (ABPMR)
*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.
It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.5 general continuing education credits.
Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.
The AAFP has reviewed QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools and deemed it acceptable for up to 1.50 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.
By attending QI 104 offered by the Institute for Healthcare Improvement participants may earn up to 1.5 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions:
QI 103: Testing and Measuring Changes with PDSA Cycles
Overview
In this course, we’ll take you through basic concepts you need to know to run successful PDSA (Plan-Do-Study-Act) cycles in a clinical setting. Measurement is an essential part of testing changes with PDSA. It tells you if the changes you are testing are leading to improvement.
Course Objectives
After completing this course, you will be able to:
- Describe how to establish and track measures of improvement during the “plan” and “do” phase of PDSA.
- Explain how to learn from data during the “study” phase of PDSA.
- Explain how to increase the size and scope of subsequent test cycles based on what you’re learning during the “act” phase of PDSA.
Lessons
- Lesson 1: How to Define Measures and Collect Data
You’ll learn how to develop operational definitions for a family of measures (outcome, process, and balancing measures) during the “Plan” phase of PDSA. Then, you’ll learn how to track those measures during the “Do” phase. We’ll also provide some helpful data collection techniques, such as sampling, which can accelerate the pace of your improvement work.
- Lesson 2: How to Use Data for Improvement
You’ll learn the value of displaying your data over time, on a run chart. We’ll also show you how to break the data down into subsets, according to specific variables, to bring out additional learning and opportunities for improvement.
- Lesson 3: How to Build Your Degree of Belief over Time
We’ll show you how to act on your results, in the “Act” phase of PDSA. We’ll explain how to increase the size or the scope of subsequent test cycles based on what you’re learning, so that you continue to grow your confidence that your change idea is leading to improvement.
Estimated Time of Completion: 1 hour 15 minutes
Continuing Education Credits
Course completion typically earns 1.25 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
See full details
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.25 CPHQ CE credits.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:
- 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
- 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
- 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
- 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.
Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:
- American Board of Anesthesiology (ABA)
- American Board of Allergy & Immunology (ABAI)
- American Board of Colon & Rectal Surgery (ABCRS)
- American Board of Pathology (ABPath)
- American Board of Psychiatry & Neurology (ABPN)
- American Board of Plastic Surgery (ABPS)
- American Board of Nuclear Medicine (ABNM)
- American Board of Thoracic Surgery (ABTS)
- American Board of Urology (ABU)
Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:
- American Board of Family Medicine (ABFM) (15pts)*
- American Board of Pediatrics (ABPed) (20pts)*
- American Board of Ophthalmology (ABOP)
- American Board of Orthopedic Surgery (ABOS)
- American Board of Radiology (ABR)
- American Board of Physical Medicine and Rehabilitation (ABPMR)
*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.
It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits.
Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.
The AAFP has reviewed QI 103: Testing and Measuring Changes with PDSA Cycles and deemed it acceptable for up to 1.25 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.
By attending QI 103 offered by the Institute for Healthcare Improvement participants may earn up to 1.25 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions:
QI 102: How to Improve with the Model for Improvement
Overview
The Model for Improvement, developed by a group called Associates in Process Improvement, is simple to understand and apply. But it’s powerful. This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, selecting measures, developing ideas for changes, and testing changes using Plan-Do-Study-Act (PDSA) cycles. As you go, you’ll have the opportunity to use this methodology to start your own personal improvement project.
Course Objectives
After completing this course, you will be able to:
- List the three questions you must ask to apply the Model for Improvement.
- Identify the key elements of an effective aim statement.
- Identify three kinds of measures: process measures, outcome measures, and balancing measures.
- Use change concepts and critical thinking tools to come up with good ideas for changes to test.
- Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.
Lessons
- Lesson 1: An Overview of the Model for Improvement
This lesson will provide an overview of the Model for Improvement. You’ll learn how a hospital system in Saudi Arabia successfully used it to reduce infections to zero in its neonatal intensive care unit. We’ll also introduce you to a couple other helpful frameworks for improving care, Six Sigma and Lean.
- Lesson 2: Setting an Aim Lesson
This lesson teaches you to craft an effective aim statement. You’ll apply what you learn by continuing to work on the personal improvement project you began in Lesson 1.
- Lesson 3: Choosing Measures
In this lesson, we recommend three types of measures for you to define and collect in your improvement work: outcome measures, process measures, and balancing measures.
- Lesson 4: Developing Changes
This lesson will discuss several methods for developing good ideas for changes to test. We’ll show you how visual tools can help you think critically about the systems and processes that you’re part of. Finally, you’ll have the chance to start developing ideas to test in your project.
- Lesson 5: Testing Changes
You’ll learn about testing changes on a small scale and tracking your results as you go.
Estimated Time of Completion: 1 hour 30 minutes
Continuing Education Credits
Course completion typically earns 1.5 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
See full details
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved to award 1.5 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.5 CPHQ CE credits.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:
- 1.5 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
- 1.5 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
- 1.5 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
- 1.5 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.
Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:
- American Board of Anesthesiology (ABA)
- American Board of Allergy & Immunology (ABAI)
- American Board of Colon & Rectal Surgery (ABCRS)
- American Board of Pathology (ABPath)
- American Board of Psychiatry & Neurology (ABPN)
- American Board of Plastic Surgery (ABPS)
- American Board of Nuclear Medicine (ABNM)
- American Board of Thoracic Surgery (ABTS)
- American Board of Urology (ABU)
Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:
- American Board of Family Medicine (ABFM) (15pts)*
- American Board of Pediatrics (ABPed) (20pts)*
- American Board of Ophthalmology (ABOP)
- American Board of Orthopedic Surgery (ABOS)
- American Board of Radiology (ABR)
- American Board of Physical Medicine and Rehabilitation (ABPMR)
*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.
It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.5 general continuing education credits.
Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.
The AAFP has reviewed QI 102: How to Improve with the Model for Improvement and deemed it acceptable for up to 1.50 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.
By attending QI 102 offered by the Institute for Healthcare Improvement participants may earn up to 1.5 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions:
QI 101: Introduction to Health Care Improvement
Overview
As the Institute of Medicine (IOM) declared in 2001, in words that still ring true, “Between the health care we have and the care we could have lies not just a gap, but a chasm.” This course launches you on your journey to becoming a health care change agent.
Course Objectives
After completing this course, you will be able to:
- Describe common challenges for health care systems around the world.
- List the six dimensions of health care, and the aims for each, outlined by the Institute of Medicine in 2001.
- Explain the value of improvement science in health care.
Lessons
- Lesson 1: Health and Health Care Today
You’ll get a high-level picture of the current quality of care in the United States and other nations. You’ll also see how health systems around the world are facing similar challenges and how countries can study and learn from one another.
- Lesson 2: The Institute of Medicine’s Aims for Improvement
You’ll learn about a 2001 report from the Institute of Medicine (IOM) that laid out six simple aims that have since guided countless improvements in health care and inspired people across the globe. Then you’ll hear from agents of change describing improvements in the real world.
- Lesson 3: Changing Systems with the Science of Improvement Course
You’ll learn why improvement, especially in a complex environment such as health care, requires us to think about the larger systems in which we live and work. You’ll learn about the development of theories and tools to help improvers better visualize and understand the interdependent components of a system. Finally, you’ll practice applying W. Edwards Deming’s four-part framework for improvement, the System of Profound Knowledge.
Estimated Time of Completion: 1 hour 15 minutes
Continuing Education Credits
Course completion typically earns 1.25 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
See full details
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.25 CPHQ CE credits.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:
- 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
- 1.25 MOC point(s) in the American Board of Pediatrics’ (ABP) Maintenance of Certification (MOC) program
- 1.25 point(s) in the CME component of the American Board of Anesthesiology’s redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
- 1.25 point(s) in the American Board of Ophthalmology’s Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology’s Maintenance of Certification program.
Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:
- American Board of Anesthesiology (ABA)
- American Board of Allergy & Immunology (ABAI)
- American Board of Colon & Rectal Surgery (ABCRS)
- American Board of Pathology (ABPath)
- American Board of Psychiatry & Neurology (ABPN)
- American Board of Plastic Surgery (ABPS)
- American Board of Nuclear Medicine (ABNM)
- American Board of Thoracic Surgery (ABTS)
- American Board of Urology (ABU)
Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:
- American Board of Family Medicine (ABFM) (15pts)*
- American Board of Pediatrics (ABPed) (20pts)*
- American Board of Ophthalmology (ABOP)
- American Board of Orthopedic Surgery (ABOS)
- American Board of Radiology (ABR)
- American Board of Physical Medicine and Rehabilitation (ABPMR)
*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.
It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits.
Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.
The AAFP has reviewed QI 101: Introduction to Health Care Improvement and deemed it acceptable for up to 1.25 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.
By attending QI 101 offered by the Institute for Healthcare Improvement participants may earn up to 1.25 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions:
