Courses

Patient Safety Awareness Week: Five Forces Shaping the Future of Diagnostic Safety Webinar

Format:

Online

Start Date:

Mar 09, 2026

Time:

11:00 AM — 12:00 PM

Fee:

Free

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Five Forces Shaping the Future of Diagnostic Safety Webinar

Participants will gain insight into the latest scientific, educational, and clinical practice advancements shaping the future of diagnostic safety. The session will highlight promising approaches to measuring and improving diagnostic performance, with actionable steps for health care organizations, quality and safety leaders, and risk management professionals. The webinar will also emphasize the critical role of patient co-design and co-production as key drivers of safer, more reliable diagnostic processes.

What You'll Learn

About the Presenters

Mark L. Graber, MD, FACP is Professor Emeritus of Medicine at Stony Brook University, NY, USA. Dr Graber is the leading authority internationally on diagnostic error and how to address it. He is the founder of the annual Diagnostic Error in Medicine conference series, the journal DIAGNOSIS, and the non-profit “Community Improving Diagnosis in Medicine (CIDM)”.In 2014 he received the John M Eisenberg Award from The Joint Commission and the National Quality Forum, the top honor in the US regarding patient safety and quality for originating Patient Safety Awareness Week and establishing the new field of diagnostic safety.

Carole Hemmelgarn, MS, MS, is the Program Director for the Executive Master’s program in Clinical Quality, Safety & Leadership at Georgetown University, and the Senior Director of Education at the MedStar Institute for Quality & Safety. Carole received a master’s degree in Patient Safety Leadership from the University of Illinois at Chicago, and a second master’s degree in health care Ethics from Creighton University. She sits on the Board of Directors for Leapfrog, Board of Directors of Children’s Hospital Solutions for Patient Safety, the Board of Quality Safety and Experience at Children’s Hospital Colorado, and National Quality Forum Stakeholder Advisory Council. She is also a founding member of Patients for Patient Safety US.

Dana Siegal is a passionate risk management and patient safety advocate with more than 30 years of healthcare risk management experience. With a background in theater arts, she is well known for her dynamic educational programs on healthcare risk, error reduction, and patient safety culture. Dana’s programs are founded in the insights gleaned from the analysis of malpractice claims data, clinical risk assessments, and case studies. Prior to joining Coverys, Dana served as director of patient safety at CRICO Candello where she provided leadership to the development and data governance of a collaborative database of nearly 460,000 medical malpractice claims from medical professional liability insurers across the county. She has extensive experience in the development of coding taxonomies for and analysis of data to gain insight into what drives error in healthcare and recommended solutions to reduce risk and improve patient safety.

Dana also has many years of front-line hospital risk management experience overseeing all aspects of incident reporting and sentinel event management, including: root cause analysis, apology and disclosure, credentialing, physician peer review, staff and media intervention, and litigation preparation and support. Dana has worked closely with clinicians and administrators on policy development and process improvement for numerous QI initiatives and JCAHO reviews, as well as NCQA initiatives for large HMOs and clinical and financial risk management for physician practice groups (IPAs and PHOs).

Dana attended Lawrence Memorial Hospital School of Nursing and Northeastern University and holds CPHRM and CPPS certifications. She is also certified in TEAMStepps Team Training and has completed train-the-trainer programs in leadership, conflict management, facilitation and negotiation skills, and apology and disclosure. Throughout her career, Dana has authored numerous articles and publications and has served on the board for the Society for Improvement in Diagnostic Medicine (SIDM) and the American Society for Health Care Risk Management (ASHRM) Journal Peer Review. She currently serves on the board for the MA Coalition for Prevention of Medial Error, the IHI Diagnostic Excellence Advisory Group, the SIDM Practice Improvement Committee, and is a member of the Hospital Insurance Forum (HIF) annual faculty and planning committee.

Hardeep Singh, MD MPH, is currently a Professor of Medicine at Baylor College of Medicine and, in Spring 2016, will be the inaugural Director of the Safety, Quality, and Well-Being Institute at Houston Methodist. He leads a portfolio of multidisciplinary quality and safety research and has published nearly 400 peer-reviewed papers. His research has impacted numerous national and international patient safety initiatives, programs, and policy reports, including those from the National Academy of Medicine, the CDC, the WHO, and the White House. He has helped develop several pragmatic resources to improve patient safety in clinical practice, including the ONC SAFER Guides, Safer Dx Checklist, Measure Dx, and Calibrate Dx. He received the Presidential Early Career Award for Scientists and Engineers (PECASE) from President Obama in 2014 and the 2021 John M. Eisenberg Patient Safety and Quality Award for Individual Lifetime Achievement.

Laura Zwaan, PhD is a cognitive psychologist, an epidemiologist, and Associate Professor at the Institute of Medical Education Research Rotterdam (iMERR) of the Erasmus MC in Rotterdam. Dr Zwaan has authored a growing collection of original research investigations that have have clarified how diagnostic errors arise, and early studies of error prevention. Her commitment and dedication to creating awareness in reducing diagnostic error have been instrumental in her initiating the European Diagnostic Error in Medicine conference. She chaired the first European conference of Rotterdam and co-chaired the subsequent conference in Bern, Switzerland.

Patricia McGaffigan, MS, RN, CPPS, CPHFH, CPAFH is Senior Advisor, Safety and President, Certification Board for Professionals in Patient Safety at the IHI where she serves as co-chair of the National Steering Committee for Patient Safety, and liaison to IHI’s Lucian’s Leape Institute and patient and workforce safety & well-being and nursing initiatives. An IHI Fellow and nationally recognized speaker, Patricia serves on numerous national committees, editorial advisory boards, and technical expert panels. She is Well-being Commissioner for ANCC’s Pathway to Excellence, a board member of the Massachusetts Coalition for the Prevention of Medical Errors, the Foundation to Advance Nursing in Massachusetts, and the I-PASS Institute, and a member of Planetree’s Person-Centered Certification Committee. She received the American Association of Critical Care Nurses Lifetime Member Award, the 2023 University of North Texas Health Science Center’s Mary E. Luibel Distinguished Service Award and was named to the 2025, 2024 and 2023 Becker’s Review List of Patient Safety Experts to Know. Patricia’s prior experience includes clinical practice, teaching, and progressive roles in start-up and established medical device and technology companies with a focus on patient safety. Patricia received her undergraduate and graduate degrees in nursing from Boston College and Boston University.

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 1 credit for physicians, nurses, and Certified Professional in Patient Safety (CPPS), Certified Professional in Human Factors in Health Care (CPHFH), Certified Professional in Age-Friendly Health Care (CPAFH), and Certified Professional in Clinical Health Equity (CPCHE) recertification.

The Institute for Healthcare Improvement designates this live activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education. 

Planning Committee

Mark L. Graber, MD, FACP, Professor Emeritus of Medicine, Stony Brook University

Dana Siegal, RN, CPHRM, CPPS, Vice President of Risk Management and Analytics, Coverys

Hardeep Singh, MD, MPH, Professor of Medicine, Baylor College of Medicine

Patricia A. McGaffigan, RN, MS, CPPS, Senior Advisor, Patient and Workforce Safety, IHI

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients.

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Patient Safety Awareness Week: Five Forces Shaping the Future of Diagnostic Safety Webinar