Workforce Well-Being Leadership Professional Development Program

Workforce Well-Being Leadership Professional Development Program

Format :
Course Opens:
Mar 12, 2024
Register By:
Mar 26, 2024
11 Sessions, 16 Weeks
Groups 3 or more:

Registration for this program is now closed. 


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Are you charged with leading or supporting the well-being of your organization’s workforce?

The Institute for Healthcare Improvement’s (IHI’s) Workforce Well-Being Leadership professional development program, a 11-week virtual program, is here to ensure you have the skills, tools, and methods to be the transformational leader that your organization needs. Caring for your workforce is not only the right thing to do, it is essential to stem the tide of challenges created by the pandemic, such as burnout, retention, and recruitment. High-performing organizations know that if they are to be recognized as industry leaders, deliver exceptional care, and meet financial goals, then they must make the well-being of their workforce a top priority. To accomplish it, they need highly trained and specialized leaders of workforce well-being — like you.
Learn more about the program in this recent informational call.

Program Details

This course, led by faculty Jonathan Ripp, MD, MPH, and Cynda Hylton Rushton, PhD, RN, FAAN, is designed to be interprofessional and for both current and aspirational well-being leaders.

Join us for solutions-focused learning in an inclusive space built for discovering, listening, and practicing. Leave this course empowered with proven methods and a new narrative about well-being, ready to lead change in your system. 

Program Agenda

All are welcome to join our first session on March 12 to learn the fundamentals of workforce well-being, hear from expert faculty, and network with well-being leaders across the globe. Our first session together is complimentary and is a non-committal opportunity for you to learn about the Workforce Well-Being Leadership program. The session will help guide your decision in committing to and registering for the program. Click here to register.

The deadline to register for the full 11-week program is Tuesday, March 26.

Week #Session #DateTime (ET)
11March 1211:00 AM–1:00 PM
22March 1911:00 AM–1:00 PM
33March 2611:00 AM–1:00 PM
44April 211:00 AM–1:00 PM
55April 911:00 AM–1:00 PM
66April 1611:00 AM–1:00 PM
7Break - no sessionApril 23Break - no session
87April 3011:00 AM–1:00 PM
98May 711:00 AM–1:00 PM
109May 1411:00 AM–1:00 PM
1110May 2111:00 AM–1:00 PM
12Break - no sessionJune 4Break - no session
13Break - no sessionJune 11Break - no session
14Break - no sessionJune 18Break - no session
1511June 2511:00 AM–1:00 PM

Topics Covered 

The Workforce Well-Being Leadership professional development program covers individual leadership skills, improvement methods, and proven strategies and tools for addressing the organizational drivers of burnout. This program is highly interactive, and participants will have the opportunity to apply skills during live sessions, engage in discussion with experts and peers, and practice their learning with fellow participants in small groups. Participants are also expected to design and lead a project aimed at improvement staff well-being with their teams.

A summary of topics covered includes:

  • Exploring key terms and models for improving health worker well-being
  • Leveraging systems thinking to address organizational conditions that drive burnout
  • Fostering a culture of improvement and learning
  • Developing systems to promote and prioritize staff-led improvement projects focused on well-being
  • Building trust at all levels of relationships within your organization
  • Aligning personal and organizational values
  • Ensuring physical and psychological safety
  • Destigmatizing and reducing barriers to mental health care
  • Improving practice efficiency to address workload and workflow challenges
  • Centering diversity, equity, and inclusion in well-being work
  • Measuring well-being and addressing survey fatigue
  • Making a business case for well-being
  • Leading by influence and delivering effective messages
  • Storytelling to change culture 

Continuing Education

Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 19.25 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification. 

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 19.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

Planning Committee

Becka DeSmidt, Project Director, Delivery, IHI

Lauren Downing, Director, Program Management, IHI

Kedar Mate, MD, President and Chief Executive Officer, IHI

Patricia McGaffigan, RN, Vice President, IHI

Jonathan Ripp, MD, MPH, Professor of Medicine, Medical Education and Geriatrics and Palliative Medicine, Dean for Well-Being and Resilience and Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai

Cynda Hylton Rushton, PhD, RN, FAAN, Anne and George L. Bunting Professor of Clinical Ethics at the Johns Hopkins Berman Institute of Bioethics and the School of Nursing

Cindy Betti-Sullivan, Senior Director, Program Design, IHI 

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Session Materials 

If you are registered for this program and would like to access the available materials, please follow these steps:​

  • Click “My IHI” at the top of this page and log in.
  • Once you’re logged in, click on “My Participation" tab and then the button that says "My Materials."
  • Click on the "My Materials" button to access handouts and other documents that will be used in this program.


IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.

​​​​Regular Rate: $5,995 USD per person
Group Rate: $5,095 USD per person (groups of three or ​more save 15%)


IHI is pleased to offer a limited number of 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions
  • Skilled Nursing Facilities

Unfortunately, the deadline to apply for a scholarship has passed. In order for our team to process and award scholarships equitably, we cannot accept applications past the deadline. Thank you for your understanding.

Group Discounts

Group Rate: $5,095 USD per person

Organizations sending three or more people are eligible to receive a 15% Group Discount. To register a group, fill out the Group Registration form.​​​

Please note:​

  • If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration.
  • After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase. ​

Cancellations, Refunds, Substitutions 

Registration Fee of $2,950 or more

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing​

Review our full cancellation policy 

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help? 



617-301-4800 | 866-787-0831 (Toll Free)

Laurie Gerdt, LMHC

Quality and Patient Safety Advisor

Quality and Patient Safety Advisor

"The Leadership for Workforce Well-Being program provided me with the structure from which I have been building a robust campaign. From writing a mission statement for this work to identifying metrics to gauge progress and impact, this is a well-rounded program that impacts you both personally and professionally."

Jennifer L. Embree, DNP, RN, NE-BC, CCNS, FAAN

Chief Quality Officer

Chief Quality Officer

"The IHI Leadership for Workforce Well-Being Program provided me with high-level experiential learning beginning with an in-person session with provocative international expert thought leaders and a cohort driven to enhance workforce well-being. The ongoing synchronous and asynchronous program provided compelling content to immerse and propel us into driving sustainable strategy around well-being, diversity, equity, inclusion, belonging, and justice."

Victoria Cassa Alcuaz, MSN, RN, CCRP

Clinical Nurse Specialist and IHI Fellow

Clinical Nurse Specialist and IHI Fellow

"IHI’s Leadership for Workforce Well-Being Program afforded me with the language and framework to articulate and drive the imperative actions needed to address staff well-being and safety across the care continuum. I feel inspired collaborating with equally passionate and committed individuals keen to change the narrative."

Need Help?

Email or call 617-301-4800 or 866-787-0831 (Toll Free)

Email IHI