IHI Improvement Coach Professional Development Program

Improvement Coach Professional Development Program

Mar. 07, 2024
15 Weeks
$5,495 per person
Groups of 3 or more:
$4,671 per person

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.  

Develop Improvement Knowledge and Skills to Coach and Facilitate Improvement Teams

This interactive, experiential program is designed to advance your improvement capability and deepen your skills in coaching and facilitating improvement teams to achieve their goals. With a unique focus on how to do improvement work with or via others, the Institute for Healthcare Improvement's (IHI's) Improvement Coach Professional Development Program specifically explores the human side of change and the experiences many face when doing improvement work in the workplace. Practice during the virtual workshops and applying your learning with your team back home creates a dynamic learning opportunity.
Join the free informational call on January 19, 2024 (1-2 PM ET)
Ernesto Rodriguez, Chief of Emergency Medical Services, Austin-Travis County, discusses the organizational benefits of sending a team to the Improvement Coach program.

Program Agenda

The agenda for the Spring 2024 offering is available to download:

​Topics Covered

The Improvement Coach Program covers coaching individuals and teams on the science of improvement and coaching tactics specific to improvement teams. This program is highly interactive; participants can practice their learning with peers one-on-one and in small groups. Participants are also expected to practice with their teams back home regularly. A summary of topics covered includes:

  • The science of improvement
    • Deming's System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
    • Aim statements
    • Measurement: developing measures, operational definitions, and data collection tools
    • Run charts: creating, using and analyzing run charts
    • Change ideas: developing, selecting, and prioritizing changes
    • Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
    • Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
  • Coaching in the context of improvement
    • The role of an Improvement Coach
    • Building your improvement team
    • Teamwork and communication
    • Facilitation
    • Running effective meetings and making team decisions
    • One-on-one coaching
  • Opportunities to apply skills
    • Practicing coaching
    • Sharing learning and progress with your own team
    • Explore case studies from a variety of fields

Continuing Education

Jointly Accredited Provider

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 40 credits for physicians, nurses, pharmacists, and Certified Professional in Patient Safety (CPPS) recertification. 

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 38 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

As a result of this program, attendees will be able to:

  1. Describe the science of improvement and use the Model for Improvement as a roadmap for improvement projects.
  2. Employ skills to coach improvement teams on developing, testing, and implementing changes, including identifying high-leverage change ideas and testing them using PDSA cycles.
  3. Explain how to use data for improvement, including how to use and interpret run charts and other key quality improvement tools.
  4. Develop skills in team facilitation, communication, decision-making, and understanding team culture.
  5. Apply just-in-time teaching of improvement skills to team members to advance the team's work.
  6. Plan how you will continue coaching your team and prepare yourself to coach subsequent teams.
  7. Identify concepts of implementation, sustainability, spread, and scale-up.

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions. ​​​​

CE Planning Committee 

  • Lauren H. Macy, Improvement Advisor and Director, IHI
  • Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
  • Michael A. Posencheg, MD, Chief Medical Officer, Penn Presbyterian Medical Center, and Attending Neonatologist, Children's Hospital of Philadelphia
  • Catherine Warchal, Project Manager, IHI 

Disclosure: None of the planners, presenters, or staff for this educational activity have a relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.


​​​Regular Rate: $5,495 per person
Group Rate: $4,671 per person

The Group Rate applies to organizations wishing to enroll 3 or more attendees in this program. To enroll a group, fill out the Group Enrollment form.​​​​​​​​​​


IHI is pleased to offer a limited number of 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions​
  • Skilled Nursing Facilities

To apply for a scholarship, please complete the online Scholarship Application by Friday, January 26, 2024. Applications submitted after this date will not be considered. All applicants will be notified of their scholarship status by Monday, February 12, 2024.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. 

To ensure equal distribution of funds, all scholarship applications are reviewed using the same scoring criteria. All awarded amounts are final.

Please note scholarships are available for program registration costs only and do not cover travel, food, or accommodation costs associated with attending a program.

Payment and Cancellation Policy

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during registration or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your payable check to IHI. 
  • Cancellations: For cancellations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Need Help?




617-301-4800 | 866-787-0831 (Toll Free)

Quality Professional

Health Care System

Health Care System

"I gained much knowledge and practice using my newly developed improvement coaching skills. It is helpful that I am coaching nine hospital teams now and have already implemented some ideas I have learned. Last month I used the run chart rules to review my team's run chart with them! I feel confident in coaching my teams."

Quality Professional

Health Care System

Health Care System

"The IHI Improvement Coach Professional Development Program was inspiring. The expert teaching was high quality and the course content was enjoyable. I completed the course with greatly improved knowledge, skills, and confidence. The entire course was online, but rather than feel like a hindrance the collaborative learning with others around the globe felt like an opportunity. If you want to learn how to make real improvements in health care (and beyond), I'd highly recommend this program!"

Need Help?

Email info@ihi.org or call 617-301-4800 or 866-787-0831 (Toll Free)

Email IHI