Creating Workforce Joy and Well-Being

Creating Workforce Joy and Well-Being

Course Opens:
Mar 06, 2024
Register By:
Apr 04, 2024
$549 per person
Strategic Partners Rate:
$467 per person
6 Sessions, 12 Weeks

The date to register for the March program has passed. View details and register for our next offering of IHI's Creating Workforce Joy and Well-Being.

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Create Joy in Work, Reduce Health Care Burnout

An epidemic of burnout among health care professionals is affecting quality, safety, and health care system performance. The Institute for Healthcare Improvement’s (IHI’s) Creating Workforce Joy and Well-Being online course with coaching shares the proven quality improvement (QI) methods to create a positive work environment that fosters meaning, purpose, and belonging.
The date to register for the March program has passed. View details and register for our next offering.

The learning format of this online course includes six weeks of biweekly video content, three all-learner calls, and an opportunity for added coaching. The course will share proven quality improvement (QI) ​​methods to create a positive work environment that fosters camaraderie, meaning, choice, and equity, and ensures the commitment to delivering high-quality care, even in stressful times. 

Session Agenda

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Creating Workforce Joy and Well-Being online course with coaching begins ​March 6, 2024. Below are key dates when IHI will release video lessons and when group calls will take place. ​

Independent Learning Schedule

​Online modules will be released throughout the course that consist of reading, video lectures, discussion prompts, and assignments for you to complete on your own time.​ Lessons are released at 12:15 PM Eastern Time (ET) according to the schedule below. Once a lesson is released, you can watch and review the videos any time through June 2024.

March 6, 2024

​Lesson 1: Why Joy?

March 20, 2024

April 3, 2024

Lesson 3: Finding Pebbles and Getting Buy-In

April 10, 2024

Lesson 4: How Do You Measure Joy?

April 24, 2024

​Lesson 5: Testing and Sharing Bright Spots

May 8, 2024

Lesson 6: Sustaining and Spreading Joy

All-Learner Call Schedules

All-learner calls are live, town-hall-style calls led by course faculty. Each call is recorded.

April 4, 2024

​Guidance on "What Matters to You" Conversations

​10:00 A​M – 11:00 ​AM ET​

April 24, 2024

How's Testing Going?

​9:00 AM – 10:00 AM ET​

May 20, 2024

​What's Next?

​11:00 AM – 12:00 PM ET​​

Continuing Education

Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 9 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 9 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

After attending this program, attendees will be able to:

  • Recognize the value of increasing joy in work and workforce well-being at your organization 
  • Discuss key leadership behaviors that raise staff engagement and improve joy and well-being
  • Discuss joy in work with staff using a "what matters to you" framing 
  • Identify how behaviors that increase joy in work and well-being improve patient safety and other outcomes 
  • Identify and test at least two changes in your organization that will lead to greater joy in work 
  • Identify at least two measures you can use to determine if joy in work is increasing at your organization  

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (and not limited to) meals, breaks, and receptions.

Already Attended?

To view your CE credits:

  1. Click on the "My IHI" link on the top of this page.
  2. After you've logged in, click on the "Credits" tab to see CE information.

Your program materials will remain in the Education Platform. To access the materials:

  1. Visit and log in with your MyIHI credentials.
  2. Click "Go to Learning Center" and then click "Launch" next to your course name.
  3. Use the left-hand navigation to find the relevant course materials.

CE Planning Committee

  • Becka DeSmidt, MPH Project Director
  • Elena Origlio, Project Manager
  • Patricia McGaffigan, RN, MS, CPPS, IHI VP Delivery
  • Amar Shah, MD, Chief Quality Officer, East London NHS Foundation Trust
  • Susan Hannah, IHI Senior Project Director

Disclosure: Dr. Donald Berwick, faculty for this activity, has disclosed that he serves on the Board of Directors of NRC Health. As part of his role, he receives stock options and stipends. This conflict has been mitigated. None of the other planners, faculty, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Registration Rates

Includes self-paced online lessons, three live all-learner calls, networking opportunities with fellow learners, and the use of all tools and resources.

Regular Rate: $549 per person​

Strategic Partners Rate: $467 per person (15% discount)


IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals​
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions​
  • Skilled Nursing Facilities

Unfortunately, the deadline to apply for a scholarship has passed. In order for our team to process and award scholarships equitably, we cannot accept applications past the deadline. Thank you for your understanding.

Cancellations, Substitutions, and Refunds

  • Payments: Full payment is due at the time of registration.
    • Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department.
  • Cancellations: For cancelations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by ​ on or before one day before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.


Start Today

  • Click on the Register button to login or create an account.
  • Visit the IHI Education Platform to view program details and complete your registration for the training.
  • Invoices can be found and paid through your My Account section.

Need Help?


Registration/Account Information:
Course Details:


866-787-0831 (Toll Free)

Tega Eyohwo, MD

Trust Registrar, North Middlesex University Hospital

Trust Registrar, North Middlesex University Hospital

"You can’t give what you don’t have. A joyful physician makes a joyful and satisfied patient. I would greatly recommend this course."

Paula Beaulieu, DNP, MSN

Associate Chief Nursing Officer of Emergency Services, South Shore Hospital​

Associate Chief Nursing Officer of Emergency Services, South Shore Hospital​

"​I highly recommend every CEO and CNO to explore this program."

Rosemary Baughn

Senior Vice President, Visiting Nurse Service of New York

Senior Vice President, Visiting Nurse Service of New York

"Excellent opportunity to work with IHI coaches and make immediate changes that are relevant to our organization."

Need Help?

Email or call 617-301-4800 or 866-787-0831 (Toll Free)

Email IHI