IHI Framework for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work and workforce well-being; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.
- The importance of joy in work and workforce well-being (the “why”)
- Four steps leaders can take to improve joy in work and workforce well-being (the “how”)
- The IHI Framework for Improving Joy in Work: Nine critical components of a system for ensuring a joyful, engaged workforce (the “what”)
- Key change ideas for improving joy in work, along with examples from organizations that helped test them
- Measurement and assessment tools for gauging efforts to improve joy in work
Note: French and Spanish translations of this paper also available for download.
With increasing demands on time, resources, and energy, in addition to poorly designed systems of daily work, it’s not surprising health care professionals are experiencing burnout at increasingly higher rates, with staff turnover rates also on the rise. Yet, joy in work is more than just the absence of burnout or an issue of individual wellness; it is a system property.
Burnout leads to lower levels of staff engagement, patient experience, and productivity, and an increased risk of workplace accidents. Lower levels of staff engagement are linked with lower-quality patient care, including safety, and burnout limits providers’ empathy — a crucial component of effective and person-centered care.
So, what can health care leaders do to counteract this epidemic? IHI believes an important part of the solution is to focus on restoring joy and well-being to the health care workforce.
This white paper is intended to serve as a guide for health care organizations to engage in a participative process where leaders ask colleagues at all levels of the organization, “What matters to you?” — enabling them to better understand the barriers to joy in work, and co-create meaningful, high-leverage strategies to address these issues.
How to Cite This Paper:
Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, MA: Institute for Healthcare Improvement; 2017. (Available at ihi.org)
Four Steps Leaders Can Take to Increase Joy in Work and Workforce Well-Being
Jessica Perlo, former IHI Senior Director and co-author of the IHI White Paper, shares four steps leaders can take to help their staff find joy and meaning in their work.
How to Get Ready for "What Matters to You?" Conversations
The first step to improving joy in work is for leaders to engage colleagues to identify what matters to them in their work. Jessica Perlo, IHI White Paper co-author, describes three actions to help leaders prepare for these conversations.
Download Improving Joy in Work White Paper
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