Payment, Cancellation, Substitution, and Refund Policies
Thank you for your interest in IHI. Below is important information regarding payment, cancellation, substitution, and refund policies for IHI programs, subscriptions, networks, and conferences.
IHI Educational Programs and Conferences
Programs and Conferences with Registration Fees Up to $1,650
Payment
Full payment is due at the time of registration.
Programs and Conferences with Registration Fees of $2,000 or More
Payment
Full payment is required 30 days before the program start date. Alternatively, IHI must receive a valid Purchase Order, including a PO number, from your institution. If full payment or a PO is not received, IHI will notify you and cancel your registration.
Substitutions
A registration may be transferred from one attendee to another up to five days before the program start date.
To request a substitution, email info@ihi.org.
Cancellations and Refunds
Cancellations 30 or more days before the program or conference start date:
- 100% Refund
Cancellations within 30 days of the program or conference start date:
- For programs or conferences under $2,000: $100 cancellation fee
- For programs or conferences $2,000 or more: 10% cancellation fee
After the program or conference start date:
- No refunds will be issued.
IHI Open School Subscription Policies
Individual Subscriptions
Payment
Full payment is due at the time of registration.
Cancellations and Refunds
You may cancel at any time within 30 days of purchase; cancellation becomes effective immediately. For a full refund, a cancellation request must be emailed to openschoolsubscribers@ihi.org within 5 business days of purchase.
If any course shows progress or completion at the time your cancellation is verified, a refund will not be issued.
Group (Organizational) Subscriptions
Payment
Subscription Fees up to $1,650:
- Full payment is due at the time of registration.
Subscription Fees greater than $1650:
- Full payment is required within 30 days of the subscription start date or IHI must receive a valid Purchase Order (including PO number) from your institution. If full payment or a PO is not received, IHI will notify you and cancel your subscription.
Cancellation and Refunds
You may cancel at any time within 30 days of purchase; cancellation becomes effective immediately for all users. Cancellation requests must be emailed to openschoolsubscribers@ihi.org.
If any learner has accessed, progressed through, or completed any course before cancellation is confirmed, a full refund will not be issued. If your organization still owes an outstanding balance, a proportional invoice will be issued based on usage.
Transfers and Substitutions
Each user must register with a unique identifier for a log-in, such as a unique email address or IP address. Aliases or sharing a single email account across multiple users is not permitted and may result in restricted access or account termination.
Once a group subscription is created, the number of users is fixed for the duration of the subscription term. Users cannot be removed or transferred. Additional users may be added based on the minimum subscription thresholds:
- 50 users for a Full Access Group Subscription
- 10 users for the Higher Learning and Residency Program Group Subscription
Any additional users added to a subscription are subject to the original subscription end date.
Networks and Memberships
Refunds
All IHI network and membership fees are non-refundable.
Substitutions
Substitutions are not permitted for individual membership registrations.
Payments
Automated Clearing House (ACH) and Wire Transfer Payments
W-9 Form
Check Payments by Mail
Checks must be drawn on a U.S. bank in U.S. dollars and made payable to: Institute for Healthcare Improvement.
Please mail check payments to:
Institute for Healthcare Improvement
P.O. Box 845096
Boston, MA 02284-5096
USA
Contact IHI
Please see the Help page for FAQs and contact information.