IHI Patient Safety Congress

Format:
In-Person
Held:
Mar 09–11, 2025
Where:
San Diego, CA, USA
General Conference Fee:
$1,125
Pre-Conference Fee:
$445

Thank you to all who attended the IHI Congress 2025 in San Diego! Ready for more patient safety content? Join the Waitlist to hear about upcoming events and be the first to know about upcoming Congress programming with IHI.

View IHI Patient Safety Congress FAQs

The Institute for Healthcare Improvement (IHI) Patient Safety Congress brings together health care leaders, professionals, and learners from across the full spectrum of patient care, all with one shared mission: To ensure safer and more equitable care for all.

This year’s gathering promises to be a uniquely transformative event, one where innovative health care improvement strategies converge with actionable insights delivered by renown experts in patient safety, quality improvement, risk management, population health and more.

At the heart of IHI Congress 2025 is the National Action Plan to Advance Patient Safety, an initiative designed to enable a total systems approach to safety and reduced harm across the continuum of care. Congress attendees can anticipate deep dives into critical educational tracks: Culture, Leadership and Governance; Patient and Family Caregiver Engagement; Diagnostic Excellence; Resilient Learning Systems; and Workforce Safety and Well-Being.

Whether you are new to patient safety, an experienced health care leader, or a mid-career care professional, this Congress is for you. Join us in kicking of Patient Safety Awareness Week 2025 in San Diego, California, March 10–11, 2025.

Areas of Focus

  • Advancing Culture, Leadership, and Governance for Safety: Fostering an environment where safety is a core value, with leadership commitment, trust, transparency, and accountability driving improvements. 
     
  • Co-designing for Patient and Family Caregiver Engagement in Safety and Equity: Advancing authentic patient and family engagement through co-design with patients, families, and care partners to create equitable, patient-centered systems that prioritize safety and address disparities in every aspect of care design, delivery, and operations.
     
  • Elevating Workforce Safety and Wellbeing: Ensuring the safety and resiliency of the organization and the workforce is a necessary precondition to advancing patient safety, requiring a unified, systems-based approach to eliminate harm to both patients and staff.
     
  • Building Resilient Safety Learning Systems: Prioritizing evidence-based practices, learning systems, and continuous improvement to minimize risks and prevent harm to patients. 

Download the 2025 Attendee Prospectus

 

Location Information

Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA 92109

About Paradise Point

Tucked away on gentle Mission Bay in the heart of San Diego, Paradise Point Resort & Spa features comfortable bungalow-style guestrooms amidst lush, tropical gardens, tranquil lagoons, and one mile of sandy beach. Scattered across the 44-acre island, you’ll find plenty of room to roam and relax at our Mission Bay, San Diego resort with five swimming pools, beach bonfire pits, a marina, three dining venues, an award-winning spa and endless recreation options.

Paradise Point and its amenities offer a unique San Diego resort experience with a location that is secluded, yet centrally situated; the airport, downtown San Diego and top attractions including Old Town, the San Diego Zoo, and Balboa Park are all just minutes away from our Mission Bay shores.

Alternate Hotels

The Dana

The Hyatt Regency

Bahia Resort Hotel

Note: IHI does not provide transportation between hotels.
 

Need Help?

View IHI Patient Safety Congress FAQs

Email info@ihi.org

 

Review our Cancellation Policy

Judy Milne, MSN, RN, CPHQ, CPPS

Patient Safety Officer, Duke University Hospital

Patient Safety Officer, Duke University Hospital

"You get the opportunity to hear from those who have been successful in improving patient c​​are,​ specifically patient safety."

Kendra Tinsley, MS, CPPS

Executive Director, Kansas Healthcare Collaborative

Executive Director, Kansas Healthcare Collaborative

"The folks that they bring in to provide education and training at Congress — these folks are doing it right."

IHI Forum

Format:
In-Person
When:
Dec 07–10, 2025
Where:
Anaheim, California, USA
General Conference Fee:
$1395*

Register now for the 2025 IHI Forum in Anaheim, California, and save!

*Early bird rate of $1395 through September 30, 2025.

The IHI Forum is a four-day conference that has been the home of quality improvement in health care for more than 30 years. Dedicated improvement professionals from across the globe will be convening to tackle health care's most pressing challenges: improvement capability, patient and workforce safety, equity, climate change, artificial intelligence, and more.

 

Agenda

Agenda information for the 2025 Forum will be posted soon!

Want to see what Forum has in store for you? Review the 2024 Forum Agenda here.

 

Topic Tracks

​Building Improvement CapabilityEmbed a culture of continuous improvement throughout your system.  
Chief Quality Officer​s: Leading System-Wide Impact​​Investigate the systems and structures that will strengthen strategic quality initiatives. Learn about the people, policies, and practices shaping the field.
AI in Healthcare: Hype, Reality, and What's NextIn today’s rapidly evolving health care landscape, technology is more than just a tool; it’s a catalyst for unprecedented change. Sessions address how AI, advanced analytics, and digital technologies are disrupting and enhancing every facet of health care. Gain actionable strategies to navigate the complexities of the digital health care landscape.
Health ​​Equity 
 
Learn how to design systems so that everyone has the opportunity to attain their full health potential. Equity means improving access, quality, and outcomes with communities that have been systematically marginalized.
​Improvement Science & MethodsHow the concepts, methods, and tools of improvement science and related disciplines (e.g., implementation science) and novel applications (e.g., AI) can drive meaningful improvements in health and health care.
LeadershipEngage leaders at all levels in driving improvement results. 
The ROI of Leading with Quality in Health CareTo pave the way for an equitable future, understanding the dynamics of health care costs is a must. Dive into the labyrinth of rising expenses that grip individuals, families, and entire societies worldwide.
Patient and Workforce Safety 
 
Make the health care continuum safer by reducing harm to patients and those who care for them—including physical, psychological, and emotional harm.
​Population HealthThe health of a community involves not only individual well-being but also requires equity among its members. Sessions cover maternal and child health, behavioral health and well-being—and linkages between sectors.
Workforce Well-BeingLearn proven methods that will enable the health care workforce to not just survive, but truly thrive.


Venue and Hotel

Venue

Anaheim Convention Center
800 W Katella Ave, 
Anaheim, California 92802, USA
 

Hotel Information

The IHI Forum hotel room blocks are now open! Select from one of the below area hotels and save with our exclusive booking links:

Anaheim Marriott
700 West Convention Way
Anaheim, CA 92802, US
Book the Marriott
Rooms start at $259 (not including tax)
Cutoff Date: November 11, 2025

Hilton Anaheim
777 Convention Way
Anaheim, CA 92802, US
Book the Hilton
Rooms start at $278 (not including tax)
Cutoff Date: November 17, 2025

The IHI room blocks are available on a first come, first serve basis.
 

Code of Conduct

View the IHI Forum Code of Conduct.


Need Help?


Accessibility Information

IHI strives to design events that feel safe, inclusive, and accessible to all. During the Forum we want to create the best experience for everyone. The following information will help you plan your Forum experience and answer questions you may have about accessibility.

Who to contact during the Forum:
If you need assistance while attending, including audio assistance, or picking up a scooter or wheelchair, you can contact us in the following ways:   

  • At the Forum badge pick-up desk
  • At the onsite registration desk

You can also look out for members of the Forum team who’ll be wearing blue IHI polo shirts and a white name badge.

Jerilyn L. Crain

Patient Advocate,​​ Kaiser Permanente

Patient Advocate,​​ Kaiser Permanente

"It is m​y favorite event of the ye​ar.”

Angela Kramer

Director, Ba​yCare Health System​​

Director, Ba​yCare Health System​​

“The best conference in health care.”

Gaye Hay

Director Accreditation, Hendrick Health System

Director Accreditation, Hendrick Health System

"I [attend] every opportunity I​ get."

Kenneth Boren

Pre​sident,​ Boren Family Foundation

Pre​sident,​ Boren Family Foundation

"Enjoyable and soul enriching."

Chief Quality Officer Professional Development Program: United States

Format:
In-Person & Online
Began:
Dec 09, 2024
Register By:
Jan 17, 2025
Duration:
6 Months
Fee:
$9,995
Group Fee:
$8,496

Did you miss out? Listen here & Download the slides from our last informational call

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Overview

This program helps quality leaders adopt a framework to guide their work and gives them an opportunity to build peer connections for ongoing growth and development. If you’re ready to be responsible for quality at the highest levels of your US-based organization, the Institute for Healthcare Improvement (IHI)’s Chief Quality Officer Professional Development Program will help you develop and refine the skills you need. Whether you’re a Chief Quality Officer (CQO) already or in a quality role with aims to advance, this ​professional development program will enable you to develop the executive leadership skills required to put quality and safety at the top of the priority list for your organization.
Did you miss the last informational call? Listen Now & Review Slides.

Agenda

This program consists of 10 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete. 

The IHI Chief Quality Officer Professional Development Program aims to demonstrate how to lead quality at a system level. Several elements need to be in place for that to happen.

At a foundational level, we will teach you how to:

  • Develop Infrastructure: To establish the systems and structures to support strategic quality
  • Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those support structures are in place, the emphasis turns to quality management. You’ll learn how to continuously:

  • Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
  • Improve: Charter and execute improvement breakthroughs with measurable results
  • Sustain: Develop management systems to maintain a predictable and reliable process

Materials

If you are registered for this program and would like to access the available materials, please follow these steps:​

Visit Education.ihi.org and log in with your MyIHI credentials.

  1. Click "Go to Learning Center" and click "Launch" next to your course name.
  2. Use the left-hand navigation to find the relevant course materials.

Visit the IHI Education Platform Orientation for video instructions on finding your course materials.

PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.

Continuing Education

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Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 31 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification. 

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 31 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

​After attending this program, attendees will be able to: 

  • Establish an effective quality management system built on quality planning, quality control, and quality improvement
  • Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
  • Create a grounding in improvement science and the latest methodologies for leading quality across an organization especially health systems and other health related organizations.
  • Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

To view your continuing education (CE) credits:

  1. Click on the "My IHI" link on the top of this page.
  2. After you've logged in, click on the "Credits" tab to see CE information.

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees 

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.​

Regular Rate: $9,995 per person

Group Rate: $8,496 per person | Organizations sending three or more people are eligible to receive a 15% Group Discount

Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Enrollment form.​​​

Once you register, we will send you information about attending the IHI Forum for the first workshop (in-person or online).

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals​
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions
  • Skilled Nursing Facilities

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

To apply for a scholarship, please complete the online Scholarship Application by January 10, 2025. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 13, 2025. 

Cancellations, Refunds, Substitutions

Registration Fee of $2,950 or more

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

Email

info@ihi.org

Who We Help

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IHI Health and Health Care Consulting: Who We Help

Who We Help

IHI has helped thousands of health care, public health, and community leaders foster a culture of quality, safety, equity, learning, and improvement that reliably and sustainably meets the evolving needs of patients, populations, communities, and the workforce. Together, we co-design solutions with you based on your unique context, challenges, and assets, and enable you and your teams to adopt proven practices that improve individual and population health. Our work includes partnering with health systems, community-based organizations, foundations, industry partners, and governments across the globe.

Expertise with Global Reach

Health Care Systems

IHI has supported hundreds of health care delivery organizations, providers, practices, and trusts to develop and implement their customized quality strategies to drive systemwide transformation.

Community-Based Organizations

IHI partners with and supports community organizations, including religious and civic groups, clubs, schools, hospitals, and banks, to improve care of the populations with whom they most closely work.

Philanthropic Foundations

As a trusted partner, IHI has led and achieved significant improvements that solve some of the most intractable challenges in health and health care today with the support and partnership of several global philanthropic foundations. With funding from philanthropic partners, IHI collaborates closely with health systems and community-based organizations to innovate, demonstrate results, and develop the evidence base for policy change that creates the foundation for scale and sustainability.

Policy Makers and Influencers

IHI informs health and health care policy and normative guidance in the US and internationally through thought partnership, strategic guidance, technical advice, innovation, and demonstration of results.

Examples of IHI Consulting Services

Solutions for Your Challenges

IHI can help you tackle your biggest challenges. We co-design solutions with you based on your unique context, opportunities for improvement, and assets to enable your organization and teams to adopt proven practices that improve individual and population health.

Contact Our Consulting Team
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IHI Health and Health Care Consulting: Solutions to Your Challenges

IHI Moving Quality Improvement from Theory to Action

Attendance:
Online
Fee :
$549 per person*
Duration:
9 Weeks

Registration for this offering is now closed. Please fill out the form above to be notified when registration for the next offering opens. 

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

​​On a global scale, the challenges facing health and health care can seem daunting. But every day, people all over the world are making a difference​ on a local level. The Moving Quality Improvement from Theory to Action online course provides the tools and skills needed to make positive change through improvement projects.
Did you miss the last info call? Watch the Recording & Review the Slides

Do you have a stalled improvement project you want to push forward? Looking to develop a formal process and engage a team to support an improvement idea? Identified a health disparity and want to close it? Tasked by your supervisor or leader to solve a problem? If you've identified an opportunity for ​​improvement, this course will help you put your ideas in​t​o practice​.​​

Join this fast-paced experience to learn how to apply the right tools to your quality improvement efforts with the guidance of our expert faculty. Online lessons will teach the process of improvement and when to use specific improvement tools, assignments will direct you to apply those tools to an ongoing project, and live calls will provide additional examples, case studies, and coaching to drive your improvement project towards results that matter. Calls also provide opportunities to network with and learn from your peers.

This active learning opportunity will extend beyond the virtual experience. As you gain experience with new improvement tools and skills, you will manage your improvement project, apply your learning, and run your own tests of change, from start to sustainability.

This course expands upon these IHI Open School courses, though they are not prerequisites to enroll in the program:  

  • QI 101: Introduction to Health Care Improvement
  • QI 102: How to Improve with the Model for Improvement
  • QI 103: Testing and Measuring Changes with PDSA Cycles
  • QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools 
  • QI 105: Leading Quality Improvement


Join us for this project-based learning experience​. 

Making the Case: Download the Justification Letter to provide high-level information on the Leading Quality Improvement: Essentials for Managers program to your leadership.

Session Agenda

The agenda for the February 2025 offering is available to download:

Download the High-Level Agenda

Course Design

The design of the Moving Quality Improvement from Theory to Action online course with coaching consists of All Learner Calls (live, synchronous calls), and Lessons (asynchronous online assignments). Each lesson will be released 2 weeks ahead of each All Learner Call. 

Continuing Education

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Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

The Moving Quality Improvement from Theory to Action program is approved for a maximum of 10 credits for physicians, nurses, pharmacists, and the Certified Professionals in Patient Safety (CPPS) recertification. This program is approved by NAHQ for a maximum of 10 Certified Professional in Healthcare Quality (CPHQ) continuing education credits.
 

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 10 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

Planning Committee

  • Kedar Mate, MD, President and Chief Executive Officer, IHI
  • Jesse McCall, MBA, Senior Director, IHI
  • Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
  • Samantha L. Thompson, PharmD, CPh, Assistant Professor of Pharmacy, Florida A&M University, College of Pharmacy and Pharmaceutical Sciences, Institute of Public Health, Northeast Florida Pharmacy Practice Center 
  • Catherine Warchal, Program Manager, IHI 

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

  1. Click on the "My IHI" link on the top of this page
  2. Once you are logged in, click on the "Credits" tab to see CE information.
  3. Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.​

Fees & Scholarships

Registration Rates

Regular Rate: $549 per person​

This rate includes all video modules released throughout the online course​​, three all-learner calls, and the use of all tools and resources.

  

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals​
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions​

To apply for a scholarship, please complete the online Scholarship Application.

Scholarship applications are due by January 10, 2025. Scholarship decisions will be announced by January 17, 2025

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. 

To ensure equal distribution of funds, all scholarships applications​ are reviewed using the same scoring criteria. All awarded amounts are final.

Review IHI Cancellation Policy

Logistics

Start Today

  • Click on the Register button to login or create an account.
  • Visit the IHI Education Platform to view program details and complete your registration for the training.
  • Invoices can be found and paid through your My Account section.

Need Help?

Email

info@ihi.org

Jennifer Wilson

Clinical Nurse Consultant of Safety and Quality

Clinical Nurse Consultant of Safety and Quality

“Comprehensive and easy to understand overview of key principles of quality improvement, including the use of supportive tools to implement activities your practice setting.”

Margaret Alfaro

Senior Manager, Evaluation and Compliance

Senior Manager, Evaluation and Compliance

“Very helpful resources and insights. Course is flexible/quick enough for professionals to add into busy schedules. Can implement concepts/ideas immediately rather than after course is completed.”

Carol Smith

Quality Assurance Coordinator

Quality Assurance Coordinator

“Very well put together course for the beginner, intermediate, or seasoned performance improvement professional. Interesting examples, clear directions, and easy to follow projects make for a worthwhile endeavor.”

Health Improvement Alliance Europe Members and Advisors

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Health Improvement Alliance Europe Members and Advisors

2023–​2024 Members

  • Barts Health NHS Trust, England, UK
  • Bedfordshire, Luton, Milton Keynes Health and Care Partnership, England, UK
  • Belfast Heath and Social Care Trust, Northern Ireland, UK 
  • Cambridge University Hospital, England, UK
  • Central and North West London NHS Foundation Trust, England, UK
  • Danish Society for Patient Safety, Denmark
  • Dartford & Gravesham NHS Trust, England, UK 
  • Estonian Hospital Association, Estonia 
  • FlaQuM-KULeuven, Belgium
  • Guelph Community Health Center, Canada 
  • Hampshire and IOW Integrated Care System, England, UK 
  • Health and Social Care Quality Improvement (HSCQI), Northern Ireland, UK
  • Health Quality BC, Canada
  • Imperial College Healthcare NHS Trust, England, UK
  • Jesus Seijo Coello Hospital, Venezuela
  • Landspitali National University Hospital, Iceland
  • Leeds and York Partnership NHS Foundation Trust, England, UK
  • London Ambulance Service NHS Trust, England, UK
  • Lumell Associates, Sweden 
  • Municipality of Aarhus, Department for Health and Care, Denmark
  • Newcastle Hospitals NHS Foundation Trust, England, UK
  • NHS Ayrshire & Arran, Scotland, UK 
  • NHS England, England, UK
  • NHS Scotland and Scottish Government, Scotland, UK
  • North East London NHS Foundation Trust, England, UK
  • Northern Health and Social Care Trust, Northern Ireland, UK
  • Northern Ireland Practice and Education Council for Nursing and Midwifery (NIPEC), Northern Ireland, UK
  • Plateforme pour l'Amélioration continue de la Qualité des soins et de la Sécurité des patients (PAQS), Belgium
  • Public Health Wales, Wales, UK
  • Ribera Salud Group, Spain
  • Royal Free London NHS Foundation Trust, England, UK
  • South Eastern Heath and Social Care Trust, Northern Ireland, UK
  • Southern Heath and Social Care Trust, Northern Ireland, UK
  • Surrey and Borders Partnership NHS Foundation Trust 
  • The County Council of Region Jönköping, Sweden
  • The King’s Fund, England, UK 
  • Western Health and Social Care Trust, Northern Ireland, UK
  • Westminster City Council, England, UK

Advisors

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Derek Feeley

Derek Feeley, former ​President and CEO of IHI, previously served as its Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy in five focus areas: Improvement Capability; Person- and Family-Centered Care; Patient Safety; Quality, Cost, and Value; and the Triple Aim. Prior to joining IHI in 2013, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.

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Pedro Delgado

Pedro Delgado, MSc, Vice President, IHI, has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senio​r relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. During his time at IHI, he also facilitated the Quality and Innovation Centers network, which included Kaiser Permanente’s Performance Improvement Institute, Qulturum in Jönköping County (Sweden), and the James Anderson Center for Clinical Excellence at Cincinnati Children’s Hospital. His background is rich in diversity, including a brief period as a professional football (soccer) player, roles in hospital management and large-scale improvement leadership in the UK, and experience working in mental health in Venezuela and the UK. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.

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Susan Hannah

Susan Hannah, Senior Director, IHI, has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish health care, responsible for the delivery of patient safety in a health system and serving as faculty for the national program. A trained Improvement Advisor, she worked in the Scottish government for six years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Ms. Hannah led the design and delivery of a national Raising Attainment for All QI Collaborative for Education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative, a large-scale national program that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.

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Angela Zambeaux

Angela G. Zambeaux, Director, IHI, has managed a wide variety of IHI projects and programs. Since 2013 Ms. Zambeaux has managed the Always Events program and contributed to the spread of Always Events across NHS England through the publication of a toolkit and coaching of improvement teams. She has worked with The Conversation Project and Conversation Ready projects to help make sure people’s end-of-life care wishes are expressed and respected. As Operational Director for Europe, her role includes project design, delivery, and evaluation. Prior to joining IHI, Ms. Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students.​

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Andreia Cavaco

Andreia Cavaco, Project Manager, IHI, is experienced in quality improvement projects. Ms Cavaco spent most of her career in the UK, where she was the programme and communications manager for the Patient Safety Collaborative for the Northeast and North Cumbria Academic Health Science Network. She also worked as a senior programme manager at the external quality delivery arm of Northumbria Healthcare NHS Foundation Trust, Rubis.Qi, working with projects across the UK. She is delighted to have joined IHI in May 2022 and to be the Project Manager for the Health Improvement Alliance Europe.


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Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

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