Improvement Advisor Professional Development Program
Did you miss the last info call? Watch the Recording & Review the Slides
Build Advanced Knowledge and Skills to Excel in the Science of Improvement
Program Information:
Get inside info on this exclusive program!
Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here
Make the case for Improvement Advisor:
Download our Executive Summary
Download the Improvement Advisor 2025 Brochure
Session Agenda
Download the 2025 Agenda here
This 12-month professional development program includes three four-day in-person workshops in Boston, MA, and a series of web-based sessions in the months between meetings. The workshops provide an opportunity for participants to receive feedback on their projects from the faculty and fellow participants.
Some schedule elements are subject to change. Any questions or concerns about the schedule, please email: improvementprograms@ihi.org
Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit totals for the 2025 Improvement Advisor program are being finalized.
This program typically provides 75 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
As a result of this program, attendees will be able to:
- Lead improvement efforts in your organization
- Use the system of profound knowledge to guide your work -
- Use Shewhart charts to understand variation -
- Develop projects informed by Planned Experimentation to understand the cause-and-effect system producing the outcomes.
Planning Committee
Rebecca Steinfield, MA, Senior Project Director and Improvement Advisor, IHI
Amar Shah, MD, Chief Quality Officer, East London Foundation NHS Foundation Trust
Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
Elena Origlio, Senior Program Manager, IHI
Matt Berry, Senior Marketing Manager, IHI
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees & Scholarships
Enrollment Fee
Regular Rate: $16,400 per participant
This fee includes:
- All program materials, tools, and literature
- Monthly webinars and coaching
- A community site and listserv to connect participants throughout the program and encourage active collaboration, facilitated by IHI faculty
Group Rate: $13,940 per participant
Organizations sending three or more people are eligible to receive a 15% Group Discount. Please fill out the Group Enrollment form to register a team at the Group Rate.
GSA Pricing For US Government

IHI offers GSA pricing for US government employees to enroll in this educational program. For more information and pricing, see IHI's GSA schedule.
Scholarships Available
IHI is pleased to offer a limited amount of funding for scholarships. Please note that scholarships are available to assist with program enrollment costs ONLY and are not applicable for travel, food, or accommodation costs associated with attending the program. To apply for scholarships and special discounts, complete the online Scholarship Application.
Scholarship applications are due by July 27, 2025.
Please note:
- If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration.
- After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase.
Payment and Cancellation Policy
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during registration or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your payable check to IHI.
- Cancellations: For cancellations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Obtaining a visa is the responsibility of the customer. If you cannot obtain a visa in time to participate in the first in-person event, we will be able to provide a 50% refund of your enrollment fee.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another at any time by emailing info@ihi.org.
Logistics
The Improvement Advisor program three four-day in-person workshops will held at:
Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109
United States
- Meals: Continental breakfast and lunch will be provided on all workshop days. Participants will be responsible for their own dinners.
- Dress Code: Please dress business casual. You may wish to bring a sweater or jacket since the meeting rooms are cold at times.
Michael Walburn, MBChB
Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust
Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust
“The [IA] program has been a genuinely life-changing experience for me... The quality of teaching, range of topics covered, and educational techniques were the best I have encountered in 25 years as a doctor.”
Board of Directors
Board of Directors

Donald M. Berwick, MD, MPP
President Emeritus and Senior Fellow
Institute for Healthcare Improvement
Boston, MA

Ann Scott Blouin, RN, PhD, FACHE [Board Secretary]
President
PSQ Advisory
Chicago, IL

Tosan Boyo, MPH
President
Sutter East Bay Market
San Francisco Bay Area, CA

Beth Daley Ullem, MBA
President, Quality and Safety First
Co-Founder, Patients for Patient Safety US
Orange County, California

Susan Ehrlich, MD, MPP
Chief Executive Officer
Zuckerberg San Francisco General Hospital and Trauma Center
San Francisco, CA

Rebekah Gee, MD
CEO of Health Care Services
Louisiana State University Health Sciences Center
New Orleans, LA

Gerald B. Hickson, MD [Board Chair]
Joseph C. Ross Chair in Medical Education and Administration
Professor of Pediatrics
Founding Director, Center for Patient and Professional Advocacy (CPPA)
Vanderbilt University Medical Center
Nashville, TN

Sidney Klajner, MD
President
Sociedade Beneficente Israelita Brasileira Albert Einstein
São Paulo, Brazil

Fola Laoye, MBA
Co-Founder and CEO
Iwosan Investments Limited
Lagos, Nigeria

Beverly Malone, PhD, RN, FAAN [Board Vice Chair]
CEO
National League for Nursing
Washington, DC

Mary Beth Navarra-Sirio, MBA, RN [Board Treasurer]
Vice President, Product Management and Market Development
UPMC Enterprises
Pittsburgh, PA

Melissa Panagides-Busch, MPH
Interim CEO and Chief Operating Officer
Institute for Healthcare Improvement
Boston, MA

Sylvia Trent-Adams, PhD, RN, FAAN
President
University of North Texas Health Science Center
Fort Worth, Texas

Kara Odom Walker, MD, MPH, MSHS
Executive Vice President, Chief Population Health Officer
Nemours Children’s Health System, National Office of Policy and Prevention
Washington, DC

Sam R. Watson, MSA, CPPS
Senior Vice President, Patient Safety and Quality
Michigan Health & Hospital Association (MHA) Keystone Center
Okemos, MI
IHI Patient Safety Congress
Thank you to all who attended the IHI Congress 2025 in San Diego! Ready for more patient safety content? Join the Waitlist to hear about upcoming events and be the first to know about upcoming Congress programming with IHI.
This year’s gathering promises to be a uniquely transformative event, one where innovative health care improvement strategies converge with actionable insights delivered by renown experts in patient safety, quality improvement, risk management, population health and more.
At the heart of IHI Congress 2025 is the National Action Plan to Advance Patient Safety, an initiative designed to enable a total systems approach to safety and reduced harm across the continuum of care. Congress attendees can anticipate deep dives into critical educational tracks: Culture, Leadership and Governance; Patient and Family Caregiver Engagement; Diagnostic Excellence; Resilient Learning Systems; and Workforce Safety and Well-Being.
Whether you are new to patient safety, an experienced health care leader, or a mid-career care professional, this Congress is for you. Join us in kicking of Patient Safety Awareness Week 2025 in San Diego, California, March 10–11, 2025.
Areas of Focus
- Advancing Culture, Leadership, and Governance for Safety: Fostering an environment where safety is a core value, with leadership commitment, trust, transparency, and accountability driving improvements.
- Co-designing for Patient and Family Caregiver Engagement in Safety and Equity: Advancing authentic patient and family engagement through co-design with patients, families, and care partners to create equitable, patient-centered systems that prioritize safety and address disparities in every aspect of care design, delivery, and operations.
- Elevating Workforce Safety and Wellbeing: Ensuring the safety and resiliency of the organization and the workforce is a necessary precondition to advancing patient safety, requiring a unified, systems-based approach to eliminate harm to both patients and staff.
- Building Resilient Safety Learning Systems: Prioritizing evidence-based practices, learning systems, and continuous improvement to minimize risks and prevent harm to patients.
Download the 2025 Attendee Prospectus
Location Information
Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA 92109
About Paradise Point
Tucked away on gentle Mission Bay in the heart of San Diego, Paradise Point Resort & Spa features comfortable bungalow-style guestrooms amidst lush, tropical gardens, tranquil lagoons, and one mile of sandy beach. Scattered across the 44-acre island, you’ll find plenty of room to roam and relax at our Mission Bay, San Diego resort with five swimming pools, beach bonfire pits, a marina, three dining venues, an award-winning spa and endless recreation options.
Paradise Point and its amenities offer a unique San Diego resort experience with a location that is secluded, yet centrally situated; the airport, downtown San Diego and top attractions including Old Town, the San Diego Zoo, and Balboa Park are all just minutes away from our Mission Bay shores.
Alternate Hotels
Note: IHI does not provide transportation between hotels.
Need Help?
View IHI Patient Safety Congress FAQs
Email info@ihi.org
Judy Milne, MSN, RN, CPHQ, CPPS
Patient Safety Officer, Duke University Hospital
Patient Safety Officer, Duke University Hospital
"You get the opportunity to hear from those who have been successful in improving patient care, specifically patient safety."
Kendra Tinsley, MS, CPPS
Executive Director, Kansas Healthcare Collaborative
Executive Director, Kansas Healthcare Collaborative
"The folks that they bring in to provide education and training at Congress — these folks are doing it right."
IHI Forum
Register now for the 2025 IHI Forum in Anaheim, California, and save!
*Early bird rate of $1395 through September 30, 2025.
Agenda
Agenda information for the 2025 Forum will be posted soon!
Want to see what Forum has in store for you? Review the 2024 Forum Agenda here.
Topic Tracks
Building Improvement Capability | Embed a culture of continuous improvement throughout your system. |
Chief Quality Officers: Leading System-Wide Impact | Investigate the systems and structures that will strengthen strategic quality initiatives. Learn about the people, policies, and practices shaping the field. |
AI in Healthcare: Hype, Reality, and What's Next | In today’s rapidly evolving health care landscape, technology is more than just a tool; it’s a catalyst for unprecedented change. Sessions address how AI, advanced analytics, and digital technologies are disrupting and enhancing every facet of health care. Gain actionable strategies to navigate the complexities of the digital health care landscape. |
Health Equity | Learn how to design systems so that everyone has the opportunity to attain their full health potential. Equity means improving access, quality, and outcomes with communities that have been systematically marginalized. |
Improvement Science & Methods | How the concepts, methods, and tools of improvement science and related disciplines (e.g., implementation science) and novel applications (e.g., AI) can drive meaningful improvements in health and health care. |
Leadership | Engage leaders at all levels in driving improvement results. |
The ROI of Leading with Quality in Health Care | To pave the way for an equitable future, understanding the dynamics of health care costs is a must. Dive into the labyrinth of rising expenses that grip individuals, families, and entire societies worldwide. |
Patient and Workforce Safety | Make the health care continuum safer by reducing harm to patients and those who care for them—including physical, psychological, and emotional harm. |
Population Health | The health of a community involves not only individual well-being but also requires equity among its members. Sessions cover maternal and child health, behavioral health and well-being—and linkages between sectors. |
Workforce Well-Being | Learn proven methods that will enable the health care workforce to not just survive, but truly thrive. |
Venue and Hotel
Venue
Anaheim Convention Center
800 W Katella Ave,
Anaheim, California 92802, USA
Hotel Information
The IHI Forum hotel room blocks are now open! Select from one of the below area hotels and save with our exclusive booking links:
Anaheim Marriott
700 West Convention Way
Anaheim, CA 92802, US
Book the Marriott
Rooms start at $259 (not including tax)
Cutoff Date: November 11, 2025
Hilton Anaheim
777 Convention Way
Anaheim, CA 92802, US
Book the Hilton
Rooms start at $278 (not including tax)
Cutoff Date: November 17, 2025
The IHI room blocks are available on a first come, first serve basis.
Code of Conduct
View the IHI Forum Code of Conduct.
Need Help?
Accessibility Information
IHI strives to design events that feel safe, inclusive, and accessible to all. During the Forum we want to create the best experience for everyone. The following information will help you plan your Forum experience and answer questions you may have about accessibility.
Who to contact during the Forum:
If you need assistance while attending, including audio assistance, or picking up a scooter or wheelchair, you can contact us in the following ways:
- At the Forum badge pick-up desk
- At the onsite registration desk
You can also look out for members of the Forum team who’ll be wearing blue IHI polo shirts and a white name badge.
Jerilyn L. Crain
Patient Advocate, Kaiser Permanente
Patient Advocate, Kaiser Permanente
"It is my favorite event of the year.”
Angela Kramer
Director, BayCare Health System
Director, BayCare Health System
“The best conference in health care.”
Gaye Hay
Director Accreditation, Hendrick Health System
Director Accreditation, Hendrick Health System
"I [attend] every opportunity I get."
Kenneth Boren
President, Boren Family Foundation
President, Boren Family Foundation
"Enjoyable and soul enriching."
Who We Help

Who We Help
Expertise with Global Reach
Health Care Systems
IHI has supported hundreds of health care delivery organizations, providers, practices, and trusts to develop and implement their customized quality strategies to drive systemwide transformation.
Community-Based Organizations
IHI partners with and supports community organizations, including religious and civic groups, clubs, schools, hospitals, and banks, to improve care of the populations with whom they most closely work.
Philanthropic Foundations
As a trusted partner, IHI has led and achieved significant improvements that solve some of the most intractable challenges in health and health care today with the support and partnership of several global philanthropic foundations. With funding from philanthropic partners, IHI collaborates closely with health systems and community-based organizations to innovate, demonstrate results, and develop the evidence base for policy change that creates the foundation for scale and sustainability.
Governments
IHI is a global organization that has supported and partnered with governments at various levels (e.g., city, county, district, state, provincial, regional, national) in more than 20 countries across six regions. Using improvement science and methods, we create customized opportunities for national entities and the health care workforce caring for individuals, communities, and leaders overseeing their nation's health. IHI is a prequalified vendor and offers competitive rates to US federal government purchasers through our GSA schedule (GSA Contract #GS-02F-0076Y).
Industry Partners
IHI collaborates with professional associations, private foundations, payers, insurers, and companies developing medical devices, health care information technology, and pharmaceuticals that are providing solutions with a goal of contributing new ways of thinking and doing to improve health and health care.
Policy Makers and Influencers
IHI informs health and health care policy and normative guidance in the US and internationally through thought partnership, strategic guidance, technical advice, innovation, and demonstration of results.
Examples of IHI Consulting Services
Solutions for Your Challenges
IHI can help you tackle your biggest challenges. We co-design solutions with you based on your unique context, opportunities for improvement, and assets to enable your organization and teams to adopt proven practices that improve individual and population health.
Contact Our Consulting Team