IHI Redesigning Event Review with Root Cause Analyses and Actions (RCA2)

Redesigning Event Review with Root Cause Analyses and Actions (RCA2)

Sep 10, 2024
Register by:
Sep 17, 2024
11 Weeks

To register a group of 2+, fill out the form above. 

Program includes self-paced online content, three live All-Learner Calls, social learning with your peers, and access t​​o one-on-one coaching with expert faculty.

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Learn to improve your event review process with a unique approach — endorsed by leaders in patient safety across the United States and abroad — that expands upon traditional root cause analysis.

When accidents occur in health care, providers and health systems have an urgent responsibility to respond to prevent future harm.

In this online course, you'll learn to improve your event review process with a unique approach — endorsed by leaders in patient safety across the United States and abroad — that expands upon traditional root cause analysis.

Moving swiftly after a safety incident occurs, you'll learn to establish a small team to conduct interviews, develop a flowchart, and pinpoint vulnerabilities in your system:​​ poor equipment design, inadequate training, or insufficient resources.    

Most importantly, by the end of the course, you'll gain tools and strategies to address these vulnerabilities with sustainable actions that really work to prevent future harm. This is the focus of Root Cause Analyses and Actions — or RCA2.​

Session Agenda

The agenda for the September 2024 offering is available to download:


Continuing Education

Jointly Accredited Provider Interprofessional Continuing Education

​​​​​​​​​​​​In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.


Continuing education credits for this program are still being finalized and will be updated shortly. 

After attending this course, attendees will be able to:

  • Define an improved event review process with a unique approach that expands upon traditional root cause analysis.
  • Identify how to form a multidisciplinary team to collect data and evaluate current state.
  • Apply evidence-based tools and techniques to address vulnerabilities with sustainable actions to prevent future harm.

CE Instructions

In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (and​ not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

  1. Click on the "My IHI" link on the top of this page
  2. Once you are logged in, click on the "Credits" tab to see CE information.
  3. Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.​

Fees & Scholarships

Fee: $549 per person

Includes self-paced online content, three live All-Learner Calls, social learning with your peers, and access to one-on-one coaching with expert faculty.  


IHI is pleased to offer a limited number of free, 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system  
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals​
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions
  • Skilled Nursing Facilities

Scholarship applications are due July 26, 2024. Scholarship decisions will be announced on August 16, 2024.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

Cancellations, Substitutions, and Refunds

  • Payments: Full payment is due at the time of registration.
    • Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department.
  • Cancellations: For cancellations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by RCA2@ihi.org on or before one day before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing RCA2@ihi.org.​

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.​​​​​  


Start Today

  • Click on the Register button to login or create an account.
  • Visit the IHI Education Platform to view program details and complete your registration for the training.
  • Invoices can be found and paid through your My Account section.

Maricia Silvera-Batson, RN

Scarboroug​h Health Network

Scarboroug​h Health Network

"This course is great for the novice to the expert in regards to RCA knowledge. It can be completed while working a full-time job. The content is very relevant to anyone responsible for conducting RCAs and is jammed packed with exceptional resources and examples."

James Laughton, MD

Hamad Medical Corporation

Hamad Medical Corporation

"Excellent course, as usual, from IHI. The quality of content and learning continues to be inspiring."

Missy Polito

West Virginia University Medicine

West Virginia University Medicine

"This course was the 'icing on the cake' for me. I have been performing RCAs for over 5 years and was able to relate easily to each of the lessons. These lessons confirmed what I already knew, but also provided additional details and learning to expand upon my knowledge of the RCA process."

Need Help?

Email info@ihi.org or call 617-301-4800 or 866-787-0831 (Toll Free)

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