Better Quality Through Better Measurement Online Course with Coaching

Better Quality Through Better Measurement

Course Opens:
Apr 16, 2024
Registration Closes:
Apr 30, 2024
6 Sessions, 12 Weeks
Next Offering:
Sep 30, 2024

Join an Informational Call with faculty on Wednesday July 10, 2024 at 11 AM ET | 4 PM BST. Register here.

Measurement lies at the heart of quality improvement. Without the correct measurement tools, measure alignment, and clear operational definitions, QI professionals risk not only burdening their team with inefficient practices, but gathering poor data and drawing poor conclusions. In this program, you will discover what quality measurement is and why it matters, how to set a clear and achievable aim, how to define a family of measures tightly linked to your aim, how to choose and collect the right data, and how to display and analyze your data in run and control charts to support improvement. You can bring your own improvement project or idea and apply course concepts, tools, and methods or choose from several case studies to use as you apply course learnings. You will benefit from online lessons, live webinars, case studies, coaching, and peer interaction.
For quality improvement professionals working to design a practical measurement system to monitor and guide improvement work, this course is the pragmatic approach to assemble a team, build a measurement framework, and analyze data for improvement.

Session Agenda

Download the High-Level Agenda

  • Lesson 1 – Introduction, Why are you Measuring, Intro to the QMJ
  • Lesson 2 – Moving from Concept to Measure, Operational Definitions, and Data Collection
  • Lesson 3 – Understanding Variation Conceptually and Statistically
  • Lesson 4 – Run Charts
  • Lesson 5 – Control Charts
  • Lesson 6 – Linking Measurement to Improvement

Continuing Education

Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

The spring Better Quality Through Better Measurement program is approved for a maximum of 14 credit hours for Nursing (ANCC), Physician (ACCME), Pharmacy (APCE) and Certified Professionals in Patient Safety (CPPS).

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

CE Planning Committee

  • Jesse McCall, MBA, Director and Improvement Advisor, Institute for Healthcare Improvement

  • Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement

  • Rebecca Steinfield, MA, Director, Institute for Healthcare Improvement

None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Registration Fees

Regular Rate: $549


IHI is pleased to offer a limited number of scholarships to assist with program registration costs for those working in:  

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital  or health system  
  • Critical Access Hospitals  
  • Independent practices with fewer than 20 physicians  
  • Hospitals with fewer than 50 beds  
  • Members of America's Essential Hospitals  
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations  
  • Ministries of Health  
  • Faith-based health institutions   
  • Skilled Nursing Facilities 

To apply for a scholarship, please complete the online Scholarship Application.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application.   

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.  

Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.   

Cancellations, Substitutions, and Refunds

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during registration, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancellations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience team at +1 617-301-4800 
    or emailing

Unconditional Guarantee

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

Email or call 617-301-4800 or 866-787-0831 (Toll Free)

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