What is the location of the IHI Patient Safety Congress?

The location of the IHI Patient Safety Congress on March 10–11, 2025, is:

Paradise Point Resort & Spa
1404 Vacation Road
San Diego, CA 92109

Is there an IHI room block at the conference hotel?

The IHI room block at the Paradise Point Resort closed on February 14.

What are the IHI Congress hours?

View the full agenda

What meals are provided?

Breakfast and lunch are provided during the General Conference. Snacks and refreshments are provided during the evening receptions.

View the full agenda with meals and times noted 

How do I register for IHI Congress sessions or change my current selections? 

You can select your sessions when registering for the conference. If you elect to change your selected sessions, you can either do so through the IHI mobile app or by logging into your registration via the following link:
https://conferences.ihi.org/ereg/modifyreg.php?eventid=801770

In the IHI mobile app, click the Agenda module and then click into any session that notes registration required below the title. If you scroll down within the session, there will be a “Register” button to register for a session if there is room or “Unregister” if you currently are registered for that session and wish to remove it from your agenda. 

How can I find what IHI Congress paid events and/or sessions I am registered for?

IHI Congress sessions for which you are registered are listed in the IHI mobile app. Within the Agenda module is a tab for My Agenda, which lists all sessions for which you are registered or are automatically included with your registration.

How do I download the IHI mobile app?

The IHI mobile app provides access IHI Patient Safety Congress information, including daily agenda, session descriptions, presenter biographies, networking events, and more.

1. Go to either the iOS App Store or Google Play Store and search “IHI Conferences.”
2. Download the “IHI Conferences” app and click “Open” when finished.
3. Once you are in the app, log in with the email you used to register for Congress and your last name.
4. Click “2025 IHI Congress” that appears in the list of both past and future IHI events you may have attended.
5. You will now be in the IHI mobile app to access all conference information and materials.

How do I access the IHI Congress virtual lobby?

The IHI Congress virtual lobby is accessible at the following link:

https://na.eventscloud.com/ereg/ve2/index.php?eventid=801770

Log in with the email used to register for the IHI Congress and your last name.

Where can I find session materials?

In the IHI mobile app or virtual lobby within the presentation materials section. If a session is not listed, then materials are not available. 

Are recordings available from IHI Congress sessions?

Yes, recordings for all mainstage sessions (Keynote and general sessions) and Innovation Theater sessions will be available in the IHI Congress virtual lobby within a week after the conclusion of the conference.

How do I claim Continuing Education Credits?

Instructions on how to claim Continuing Education Credits (CEUs) and receiving certificates can be found here. The deadline to complete surveys and claim credits is April 17, 2025.

How do I connect to WiFi during the IHI Congress?

Connect to Network: IHI Congress

Password: SanDiego25

Network and password are case sensitive

Where do I pick up my attendee badge?

Badge pick-up for full-day workshops on Sunday, March 9 is available in the Sunset Foyer from 8:00 AM – 12:00 PM.

Sunday, March 9: Badge pick-up for the General Conference is available starting at 4:00 PM PT in the Sunset Foyer. Note: Previous communications stated this would be in the Paradise Foyer.

Monday, March 10: Badge pick-up for the General Conference is available starting at 7:00 AM PT in the Paradise Foyer (right in the main entrance to the Conference Center).

Can my guest attend the conference or related events?

No, registration is required for all events during the 2025 IHI Congress. Badges will be needed when checking in for sessions and special events.

Will there be luggage storage at the event?

Yes, bag check will be available during the General Conference. Please check your daily emails and this space for exact room locations during the conference.

Why am I not receiving IHI Congress emails?

If you're not getting IHI Congress emails, we request that you inform your IT department that you did not receive an expected email from the ihi.org domain. Ask them to add ihi.org to your organization's safe sender list, so that you receive future email correspondence from IHI.

Still have questions about the IHI Congress?

If the answer is not included in our FAQs, during the IHI Patient Safety Congress please go to the conference information desk for assistance or locate a Blue Shirt staff member onsite.

Return to IHI Patient Safety Congress main page

Benefits of Certification

• For professionals: IHI certifications provide those working in the field a means to demonstrate their proficiency and skill in the discipline.
• For organizations: Requiring or preferring certified candidates provides a way for employers to validate a potential candidate’s knowledge, skill base, and critical competencies for today’s health​​ care challenges and opportunities.

Which Certification Is Best for Me?

When considering certification, we recommend reviewing the detailed certification exam content outline and eligibility requirements to see how both align with your current responsibilities or future goals. If one of your goals for pursuing certification is a promotion or career change, it can be helpful to look at job descriptions or job titles of others who are certified to help understand what opportunities certification might open for you. Additionally, interests and competencies often overlap, which leads many health care professionals to pursue more than one certification. 

The examination for the Certified Professional in Human Factors in Health Care (CPHFH) credential is offered throughout the year at PSI Assessment Centers located domestically in the United States and internationally. The examination is also available online via live remote proctor.

The examination is administered by appointment only.

Available dates will be indicated when you schedule your examination. Candidates are scheduled on a first-come, first-served basis.

Candidates will be given 2.5 hours to complete the examination. 

CPHFH Content Areas

Candidates will be tested on the following human factors in health care domains:

• Assess and Analyze
• Design
• Improve and Monitor

CPHFH Examination Costs

• CPHFH Examination: US $549
• CPHFH Examination for international candidates: US $649
• CPHFH Practice Exam: US $99

How to Book a CPHFH Examination

The CPHFH examination is administered by appointment only at a PSI Assessment Center or online via live remote proctor.

Visit the PSI certification website

• On the main PSI web page click "Find Your Test"
• From the "Browse by Industry" section choose "Health Care"
• Find and choose "Certification Board for Professionals in Patient Safety (CBPPS)"
• Click "View Available Tests"
• Choose "Certified Professional in Human Factors in Health Care Examination (CPHFH)"
• Select "Sign In/Register"
• Click "Create Account" near the top of the page
• Fill in the required information and schedule your exam 

Live Remote Proctoring for CPHFH Exam

Live remote online proctoring option for the CPHFH exam allows CPHFH candidates to continue advancing their personal and professional goals without having to travel to a testing center. See the “How to Book an Examination” section for more information.

Please be advised: Using a work computer for the remote proctored exam, even one which passes the System Compatibility Check, is highly discouraged due to administrator firewalls and IT security systems which frequently prevent exam launch.

International Candidates

Candidates testing outside of the US may submit their applications online or by mail. International candidates will be notified of the exam scheduling process as follows:

• Online applicants will be notified by email as soon as they complete the application.
• A candidate who submits a paper application form will be notified by email within 10 business days of receipt of his or her application form. The Examination Application is available in the CPHFH Candidate Handbook.

Additional fees may apply for international candidates.

How to Prepare for the CPHFH Examination

Download the CPHFH Candidate Handbook

Review the CPHFH Content Outline

Download a PDF of the CPHFH content outline

Take the CPHFH Practice Exam

Take a practice examination to help you evaluate your level of preparedness for the certification examination. Practice examinations are available for $99 and may be ordered online.

The CPHFH Practice Exam is an online practice exam that was developed to be parallel in content and difficulty to the actual Certified Professional in Human Factors in Health Care exam. The practice exam should be regarded as a diagnostic tool to assess strengths and weaknesses, rather than a study guide for the examination. A passing score on the practice exam does not in any way guarantee a passing score on the CPHFH certification examination, nor is it required to sit for the examination. The practice exam will be available online to you for a period of 60 days from the date the order is placed.

Order the CPHFH Practice Exam online

Human factors is a discipline that seeks to optimize the relationship between technology, the environment, systems, and humans. In health care, it is an essential component for mitigating risks to both patients and the workforce.

The Certified Professional in Human Factors in Health Care (CPHFH) credential is earned by demonstrating a high level of proficiency in applying the core standards of human factors, systems thinking, and design to health care improvement.

Certification is awarded upon passing a comprehensive examination covering three key domains: Assess and Analyze, which involves evaluating and understanding human-system interactions to identify potential risks; Design, which focuses on designing and implementing systems and processes that enhance safety and efficiency; and Improve and Monitor, which entails continuously refining and overseeing systems to ensure ongoing safety and sustainable effectiveness.   

Health care professionals who are educated in human factors are empowered with valuable insights into the relationship between humans, patients, and the systems with which they interact.

Benefits of CPHFH Certification

• Health Care Leadership Confidence: Leadership is assured teams are capably skilled to effectively manage complex health care environments through a deep understanding of human-system interactions.
• Skills to Improve Team Performance: Certification affirms competence in applying human factors principles to streamline and optimize team interactions and workflows for more efficient and effective health care delivery.
• Enhanced Patient Safety: Health care professionals with human factors credentials use their knowledge to enhance patient outcomes, minimize errors, design safer systems, and reduce adverse events.
• Professional Recognition: This certification validates specialized knowledge in human factors, distinguishing professionals as highly valued experts in creating user-centered and safer health care systems.
• Career Advancement: Human factors in health care certification opens doors to roles that require expertise in system improvement and human factors, positioning professionals for leadership and specialized positions within healthcare organizations. 
   

CPHFH Review Course live webinar available in September

Why Certification Is Important

This professional certification program establishes core standards for the field of human factors in health care, benchmarks requirements necessary for health care professionals, and sets an expected proficiency level.

• For professionals, the CPHFH credential provides those working in human factors a means to demonstrate their proficiency and skill in the discipline.
• For organizations, requiring the CPHFH credential provides a way for employers to validate a potential candidate’s human factors knowledge and skill base, critical competencies for today’s health care challenges. 

Requirements for Certification

Candidates for the CPHFH credential are those who include human factors practices as an integral component of current or future professional responsibilities. Candidates must also possess academic and professional experience at one of the following levels:

• Diploma (e.g., associates, bachelors), plus 3 years of experience in Human Factors in Health Care Related Field over five years (either full time or part-time)

OR

• Master/Doctorate in Human Factors Related Field, plus 1 year of full-time experience or 2 years of part time experience in Human Factors in Health Care Related Field over five years

These candidates may include:

• Physicians, Nurses, and Pharmacists
• Patient Safety Professionals
• Quality, Improvement, and Risk Professionals
• Human Factors and Systems Engineering Professionals
• Health Care Executives
• Non-Clinical Health Care Professionals
• All other health care professionals with the requisite background

The Certification Board for Professionals in Patient Safety (CBPPS) randomly audits a limited number of applications per year to confirm eligibility requirements are met. If your application is selected for audit, please be prepared to provide documentation attesting to your education and experience.  

CPHFH Review Courses

Review courses help you prepare for the Certified Professional in Human Factors in Health Care (CPHFH) exam by reviewing domain content areas and test-taking strategies.

Review Course Live Webinars