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Leading Quality Improvement: Essentials for Managers

Watch a brief intervie​w with IHI faculty member, Dr. David Munch, on why improvement leadership training for middle managers is a good investment.

In successful health care systems, managers play a vital role in meeting their organizations’ key strategic and improvement goals.

s the bridge between senior leadership and the front lines, it is their job to turn high-level objectives into action at the department or unit level. Far too often, managers are not equipped or supported with the right skills, resources, or guidance to achieve their aims.

Ask yourself these questions:
  • Do your managers have sharp clinical abilities or extensive patient care experience, but lack leadership know-how or health care quality improvement (QI) knowledge?
  • Does your organization have some staff members with QI experience, but not enough to lead the many improvement efforts underway?
  • Do your budget constraints make it seem impossible to provide leadership training to all the people who need it?

If the answer to any of the above is yes, this three-month, in-depth virtual program, will help set managers (and their teams) up for success.

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What You Will Learn

Leading Quality Improvement: Essentials for Managers, uses innovative teaching methods to enhance engagement and deepen understanding of QI. Participants will learn how to focus their staff’s efforts and imp​rove processes to more effectively achieve organizational strategic goals. 

By the end, participants will:

  • Describe the skills, tools, and resources needed for mid-level managers to effective lead quality improvement efforts at the local level 
  • Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan
  • Apply three approaches that can be used by mid-level managers to successfully partner with  front-line staff and key stakeholders in quality improvement activities  

Throughout this virtual program experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case for improvement will facilitate discussion about​ the key takeaways from the cases while teaching the skills managers need to excel in their jobs.

Who Should Attend

This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level, including:

  • Directors
  • Managers
  • Supervisors
  • Department heads
  • Physician administrators
  • Those working in leadership roles in clinical settings ​​

Participants from any discipline — including nurses, doctors, pharmacists, and health insurers — are welcome to participate.​​​