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Leading Quality Improvement: Essentials for Managers

Watch a brief intervie​w with IHI faculty member, Dr. David Munch, on why improvement leadership training for middle managers is a good investment.

In successful health care systems, managers play a vital role in meeting their organizations’ key strategic and improvement goals. As the bridge between senior leadership and the front lines, it is their job to turn high-level objectives into action at the department or unit level. Far too often, managers are not equipped or supported with the right skills, resources, or guidance to achieve their aims.

This program begins by guiding experienced managers through assessing their own leadership and work styles. It continues by building quality planning skills to identify, align, and prioritize improvement opportunities within a unit or care team through leveraging both qualitative and quantitative data. Participants will also learn basic quality improvement and quality control tools and methods as well as strategies to engage front-line staff in each of these phases of the improvement journey.

The program consists of 8 online lessons and 8 live hour-long webinars to reinforce, discuss, and apply content covered during the online lessons.

Register now

What You Will Learn

Leading Quality Improvement: Essentials for Managers, uses innovative teaching methods to enhance engagement and deepen understanding of QI. Participants will learn how to focus their staff’s efforts and improve processes to more effectively achieve organizational strategic goals. 

By the end, participants will:

  • Describe the skills, tools, and resources needed for mid-level managers to effectively lead quality improvement efforts at the local level. 
  • Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan.
  • Apply three approaches to quality planning, control and improvement that can be used by mid-level managers to successfully partner with front-line staff and key stakeholders in quality improvement activities.  

Throughout this virtual program experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case for improvement will facilitate discussion about​ the key takeaways from the cases while teaching the skills managers need to excel in their jobs.

Who Should Attend

This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level, including:

  • Directors
  • Managers
  • Supervisors
  • Department heads
  • Physician administrators
  • Those working in leadership roles in clinical settings ​​

Participants from any discipline — including nurses, doctors, pharmacists, and health insurers — are welcome to participate.​​​