“You broke the rules for us, and it made all the difference.”
This statement, made by a family member recalling how a nurse “broke” a hospital rule regarding visitation so that a new mom and her baby were able to visit one another inspired an idea. It got members of the Institute for Healthcare Improvement (IHI) Leadership Alliance thinking: How many rules do we currently have in place that were likely created with the best of intentions but don’t benefit patients, families, or staff?
So they decided to ask. In January 2016, leaders from 24 Leadership Alliance organizations asked a simple, but galvanizing question to patients, families, providers, and staff:
“If you could break or change one rule in service of a better care
experience for patients or staff, what would it be and why?”
The question sparked a movement. And now we invite you to…
Join Us for Breaking the Rules for Better Care,
February 13–17, 2023
During the week of February 13–17, 2023, the IHI team invites leaders across IHI’s networks and global community to collaborate in a
Breaking the Rules for Better Care coalition — a group of likeminded leaders and their teams eager to make meaningful, measurable steps to “radically” demonstrate better systems for care and caring. Share across your social media channels using #IHIBreakingTheRules.