Jesse McCall, MBA, is Senior Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). He coaches individuals and organizations through the process of improvement which includes the data-driven identification of strategic improvement priorities, development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. Jesse also has extensive experience in coaching organizations to engage clinical staff to reduce burnout and foster joy in work. Jesse joined IHI in 2007 and over his tenure has designed, executed, and evaluated programs and projects around the world. Jesse is also a Teaching Fellow at The Harvard T.H. Chan School of Public Health and has expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and MBA from the UMASS Amherst Isenberg School of Management.

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources, works in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program and on Redesigning Event Review with Root Cause Analysis and Action (RCA2). Prior to Joining Aptive Resources she served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. She has presented her work on RCA2 and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Lauge Sokol-Hessner, MD, CPPS, is a practicing clinician, educator, researcher, innovator, and leader in patient safety & quality improvement. He’s an Associate Professor of Medicine and an attending hospitalist at the University of Washington (UW) & Harborview Medical Centers, and a Quality Improvement Mentor at the UW Medicine Center for Scholarship in Patient Care Quality and Safety.  As the Associate Director for the UW Collaborative for Accountability and Improvement and a Faculty Coach for the PACT Collaborative, he helps lead national work to sustain and spread more proactive, ethical, person-centered responses after harm events.  He has operational quality & safety experience as a former Senior Medical Director of Patient Safety at Beth Israel Deaconess Medical Center in Boston.  As IHI Faculty, and as a former quality and safety fellowship program director and masters program course director at Harvard Medical School, he's passionate about helping develop the next generation of leaders in quality and safety, and he regularly teaches about patient safety, quality improvement, and leadership.  He completed his medical degree and internal medicine residency at the University of Pennsylvania.

Srikant Iyer, MD, MPH, is the Chief Quality Officer and Chief of Emergency Services for Children’s Healthcare of Atlanta (CHOA), and Professor at the Emory University School of Medicine. He is also a member of the Quality Committee of the Board at CHOA, as well as a Trustee on The Children’s Care Network Board. Prior to these roles, Dr. Iyer was responsible for leading a portfolio of work related to Cincinnati Children’s efforts to improve community and population health. He served as Vice President of Medical Affairs for Tri State Child Health Services (PHO), Assistant Vice President for the Health Network by Cincinnati Children’s (a risk-based payment model for children covered by Medicaid) and was the Co-Leader for the Community Health Initiative at Cincinnati Children’s. He was an Associate Professor of Pediatrics with a joint appointment in the James M. Anderson Center for Health Systems Excellence and the Division of Emergency Medicine at Cincinnati Children’s. He has led several large, successful improvement efforts at varying levels of the system. On a national level, he served as the Improvement Advisor for the National Pediatric Cardiology Quality Improvement Collaborative, sponsored by the Joint Commission on Congenital Heart Disease. Additionally, he has been as an Innovation Advisor to the Center for Medicare and Medicaid Innovation. He has served as a mentor for faculty interested in a path of improvement leadership and has been a Teaching Faculty in several improvement courses.

Pat Folcarelli, RN, MA, PhD, is the Sr. Vice President for Patient Care Services and the Cynthia and Robert J. Lepofsky Chief Nursing Officer at Beth Israel Deaconess Medical Center. Folcarelli rejoined BIDMC after serving for 3 years as Vice President for Patient Safety at CRICO the insurance captive for the 35 Harvard affiliated institutions. In her CRICO role Pat assisted with strategic and operational patient safety solutions. Prior to joining CRICO in 2020, Folcarelli worked in various roles at Beth Israel Deaconess Medical Center (BIDMC) for more than 30 years both in nursing leadership roles and in the area of patient safety and health care quality finally serving as the Vice President for Health Care Quality. Folcarelli is a part time lecturer in Medicine at Harvard Medical School (HMS) and for the past 5 years has co-directed a course on Patient and Family Engagement in Quality and Safety for the master’s in healthcare quality and safety at HMS. Folcarelli received her BS in Nursing from Hunter College of the City University of NY and earned both her M.A. and Ph.D. from New York University. She serves on the PNQIN (Perinatal Quality Improvement Network) advisory board, the Quality and Safety Board Subcommittee for Mercy, a health system headquartered in St. Louis, MO, and the Board Subcommittee for Quality and Safety Committee of Baystate Health. Folcarelli is also the former Co-Chair of MACRMI (the Massachusetts Alliance for Communication and Resolution Following Medical Injury) and MITSS (Medically Induced Trauma Support Services) both of which are now a part of the Betsy Lehman Center. She has also served on the Board of the Massachusetts Coalition for the Prevention of Medical Errors and is a past president of the Massachusetts Society for Healthcare Risk Management.

Frank Federico, RPh, Former Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and the application of reliability principles in health care. He is faculty for the IHI Patient Safety Executive Development Program and has co-chaired a number of Patient Safety Collaboratives. Mr. Federico has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." He coaches leaders and teams, and lectures extensively, nationally and internationally, on patient safety.

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources, works in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program and on Redesigning Event Review with Root Cause Analysis and Action (RCA2). Prior to Joining Aptive Resources she served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. She has presented her work on RCA2 and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Lauge Sokol-Hessner, MD, CPPS, is a practicing clinician, educator, researcher, innovator, and leader in patient safety & quality improvement. He’s an Associate Professor of Medicine and an attending hospitalist at the University of Washington (UW) & Harborview Medical Centers, and a Quality Improvement Mentor at the UW Medicine Center for Scholarship in Patient Care Quality and Safety. As the Associate Director for the UW Collaborative for Accountability and Improvement and a Faculty Coach for the PACT Collaborative, he helps lead national work to sustain and spread more proactive, ethical, person-centered responses after harm events. He has operational quality & safety experience as a former Senior Medical Director of Patient Safety at Beth Israel Deaconess Medical Center in Boston. As IHI Faculty, and as a former quality and safety fellowship program director and masters program course director at Harvard Medical School, he's passionate about helping develop the next generation of leaders in quality and safety, and he regularly teaches about patient safety, quality improvement, and leadership. He completed his medical degree and internal medicine residency at the University of Pennsylvania.

Carolyn L. Candiello joined GBMC HealthCare in October 2010 as Vice President for Quality and Patient Safety and serves as a member of the organization's Executive Team. A veteran of more than two decades in the healthcare industry, nearly half of that time spent in the quality, safety and patient satisfaction arena, Candiello has broad experience in performance improvement, risk management, medical staff services, patient safety and regulatory affairs. She has responsibility for leading the continuous improvement process of quality of care for patients across the GBMC HealthCare system and providing oversight for compliance and interactions with clinical regulatory agencies such as the Joint Commission and the Maryland Department of Health and Mental Hygiene. Candiello served on the Board of Examiners for the National Baldridge Performance Excellence Program. Immediately prior to joining GBMC, Candiello served as the Director, Quality and Patient Safety at Holy Family Hospital, a 271-bed acute care hospital located in Methuen, Mass. She has also held quality and safety positions with a small not-for-profit system and with the University of Massachusetts healthcare system. Candiello earned a bachelor's degree in business administration and leadership from Fitchburg State College, earning summa cum laude honors. She also holds a Masters Degree in Leadership and Management from Notre Dame of Maryland University.

Moshe Cohen, MBA, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.

Pat Folcarelli, RN, MA, PhD, is Senior Vice President for Patient Care Services and the Cynthia and Robert J. Lepofsky Chief Nursing Officer at Beth Israel Deaconess Medical Center. Pat rejoined BIDMC in November after serving for 3 years as Vice President for Patient Safety at CRICO the insurance captive for the 35 Harvard affiliated institutions. In her CRICO role Pat assisted with strategic and operational patient safety solutions. Prior to joining CRICO in 2020, Dr. Folcarelli worked in various roles at Beth Israel Deaconess Medical Center (BIDMC) for more than 30 years, both in nursing leadership roles and in the area of patient safety and health care quality, finally serving as the Vice President for Health Care Quality.

Richard D. Guthrie, Jr., MD, CPE, System Chief Quality Officer, oversees the development and implementation of strategies and programs aimed at improving patient safety and quality for the health system. Dr. Guthrie previously served as the Regional Medical Director – New Orleans from 1999-2014. As Medical Director, Guthrie oversaw the physician group and was responsible for physician recruitment, clinical program development and professional affairs. Dr. Guthrie earned his Bachelor of Science degree from the University of New Orleans, summa cum laude, and graduated from Louisiana State University Medical School, Alpha Omega Alpha, in 1986. Dr. Guthrie received his internal medicine training, including residency and chief residency, at Alton Ochsner Medical Foundation.

Dr. David Munch has been an IHI faculty member for many years teaching in the Patient Safety Executive (PSE) program, Leading Quality Improvement, Engaging Managers in Quality (LQI) program, numerous IHI National Forums and many international IHI patient safety programs. In addition, he has helped numerous health systems over the past 12 years with their Lean quality improvement implementations. During that time, he has been an instructor for the Belmont University Lean Healthcare Certificate program and prior to that, the University of Michigan Lean Certificate program, focusing on leadership and management systems development. He served as the COO, CQO and CMO from 2000 to 2009 at Exempla Lutheran Medical Center. He has an extensive background in health system operations and clinical practice and currently sits on The Quality Committee of the Board for The Children's Hospital of Colorado.

Lara Musser, DO, is the Deputy Chief Quality Officer at Jacobi and North Central Bronx Hospital, and a practicing Emergency Medicine Physician. She completed her residency at Metropolitan/Harlem Hospital in New York City, and completed the New York City Health + Hospitals Clinical Leadership Fellowship in the Office of Quality & Safety. She is dedicated to improving systemic issues facing our current health care system.

Jo Shapiro, MD, FACS, is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School. She is Senior Faculty for the Center for Medical Simulation in Boston and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. In 2008, she founded the Brigham and Women's Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years. During that time the Center became a model for national and international institutions seeking methods to enhance a culture of trust and respect and improve clinician wellbeing. She continues to educate and assist organizations in developing specific programmatic and educational approaches such as peer support, professionalism initiatives, and wellbeing programs. She served as chair of the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles, including senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH's first woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She was a faculty member of the Department of Surgery at BWH for over 35 years; her surgical expertise was in treating adults with oropharyngeal dysphagia. She was named as a finalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean's Award for the Enhancement of Women's Careers.

Dr. Ronald Wyatt, Vice President and Patient Safety Officer, joined MCIC Vermont in 2020 as Vice President and Patient Safety Officer. He is nationally recognized in the United States as an expert in patient safety, and several times has been named by Becker's as one of the "Top 50 Patient Safety Experts" in the US. Ron currently serves as co-chair of the Institute of Healthcare Improvement (IHI) Equity Advisory Group. He presents nationally and internationally on leadership, safety culture, safety event analysis, human factors in health care, patient experience, and health equity. He is also a member of the ACGME Clinical Learning Environment Review (CLER) committee and serves on several boards, including the IHI Certified Professional in Patient Safety and the Society to Prevent Diagnostic Error. He is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham. Ron was the first Patient Safety Officer at the Joint Commission. In 2010, Ron was appointed Director of the Patient Safety Analysis Center in the U.S. Department of Defense (DoD), now the Defense Health Agency. Most recently, he was Chief Quality and Patient Safety Officer at Cook County Health. Ron is a graduate of the University of Alabama Birmingham School of Medicine and holds an executive master's degree in health administration from the University of Alabama Birmingham. He was a 2009-2010 Merck Fellow at IHI.

Rosie Bartel is a widow, mother, grandmother, and an educator. In August of 2009 she underwent a total right knee replacement that developed into a MRSA infection. As Rosie continues to battle this MRSA infection in her body, she is driven to share her story of survival. She believes in helping others with disabilities and other health concerns find their voices. She uses her story to co-design with medical professionals, researchers and to advocate for patients and their caregivers.

Kate Hilton teaches health professionals around the globe to address the adaptive, human side of change to advance and sustain improvement, population health, health equity and workforce wellbeing. At the Fitzhugh Mullen Institute for Workforce Equity at George Washington University, Kate is Leadership Director for Atlantic Fellows for Health Equity. She co-authored IHI's Psychology of Change white paper and is Lead Faculty of the American Health Care Association’s course, Building Trust in Long Term Care Settings: A Strategy to Improve Vaccine Uptake, Patient Safety & Staff Wellbeing, funded by the U.S. Centers for Disease Control & Prevention. She currently serves as Lead Faculty in developing an organizational trustworthiness assessment and online course with coaching with the IHI and American Board of Internal Medicine Foundation.