PFC 201: A Guide to Shadowing: Seeing Care through the Eyes of Patients and Families
PFC 201: A Guide to Shadowing
Overview
In this one-lesson course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with patients and families. You’ll see how empathy can help you in your daily work, and how it can drive a sense of urgency to start testing and spreading changes to improve care.
Course Objectives
After completing this course, you will be able to:
- Define patient and family shadowing.
- List five steps for conducting a successful shadowing project.
- Describe how to interact with patients, families, and clinical staff involved in a shadowing project.
- Discuss how you can use your shadowing experience to create a care experience flow map, observational summary, and final report.
- Explain how shadowing can help you come up with ideas for changes to improve care.
Estimated Time of Completion: 30 minutes
Continuing Education Credits
Course completion typically earns 0.5 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
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Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to .5 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of .5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of .5 credits for nurses and pharmacists. This activity is approved to award .5 credits toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for .5 CPHQ CE credits.
By attending PFC 201 offered by the Institute for Healthcare Improvement participants may earn up to .5 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions: