Four Steps to Sustaining Improvement in Health Care
To learn how to build systems that sustain improvement, IHI studied health care organizations that were able to achieve standout results and then build on them. This article highlights four steps, derived from insights from their work, on how to get started with introducing new standard work processes for point-of-care staff.
Mate K, Rakover J. Four steps to sustaining improvement in health care. Harvard Business Review. November 9, 2016.
This article highlights four steps for sustaining improvement by introducing new standard work processes for point-of-care staff. The article derives insights from IHI’s study of health care organizations that were able to achieve standout results and then build systems that sustain improvement (as described in the IHI White Paper, Sustaining Improvement).