Consulting That Delivers Results for Health and Health Care
IHI Consulting Services Address Your Most Important Challenges
IHI’s experienced consulting team partners with you to improve health and health care at all levels of your organization, system, region, or nation. We support your organization to improve processes and demonstrate results that matter to patients, families, communities, the health care workforce, and leaders in scalable and sustainable ways.
Our renowned subject matter experts and improvement advisors have extensive backgrounds in improvement methods, assessment, strategy development, and implementation in health systems and hospitals. They bring deep expertise, breadth of experience, and passion for the work of improvement and address your current challenges while also building capability and systems for your organization to continuously improve and excel, both today and in the future.
IHI provides the expertise, methods, tools, and best practices to address the challenges you face — whether you’re seeking to:
- Achieve measurable improvements in outcomes
- Implement and scale up evidence-based practices
- Build improvement skills and capability in your workforce
- Establish and implement a quality strategy
- Accelerate and sustain quality improvement
- Transform your organizational culture or redesign your system
Solutions for Your Challenges
Strategic Support
IHI offers diagnostics to clarify system-wide organizational priorities, strategies, and initiatives. Our experts partner with you to define a clear path forward to transforming your system.
IHI Care Operating System
IHI Care Operating System is an integrated suite of services and products that transforms the experience of health care delivery.
Build Improvement Capability
The IHI improvement science “dosing” approach ensures that your staff and leaders receive the appropriate level of improvement knowledge, methods, and skills to meet strategic goals.
Implement Whole System Quality
IHI’s Whole System Quality approach enables your health system to develop structures to better meet your needs, eliminate quality and safety defects, and build system resilience.
Implement Results-Oriented Initiatives
IHI works with your team to co-design initiatives and implement effective interventions for improving outcomes in selected health system priorities.
Expertise with Global Reach
IHI has worked in 62 countries globally, with teams on 6 continents.
Consulting and implementation support is tailored to meet your goals and accelerate improvement.
Select a region to view examples of our consulting work.
Africa
Saving Lives After Surgery
Multiple countries in AfricaPartnership with University of Cape Town, Queen Mary University of London, and the UK’s National Institute for Health and Care Research to build an effective, scalable model of care to reduce postoperative mortality in African hospitals by 25 percent.
Ethiopia National Health Care Quality Strategy
EthiopiaPartnership with the Ethiopian Federal Ministry of Health, with support from the Bill & Melinda Gates Foundation and Margaret A. Cargill Philanthropies, to foster a culture of quality throughout the Ethiopian health system and reduce maternal and neonatal mortality.
Project Fives Alive!
GhanaPartnership with Ghana Health Service and the National Catholic Health Service, funded by the Bill & Melinda Gates Foundation, to reduce under-5 mortality and morbidity in Ghana.
Asia–Pacific
National Preterm Birth Prevention Collaborative
AustraliaPartnership with Safer Care Victoria, the Australian Preterm Birth Prevention Alliance, and Women’s Healthcare Australia to safely reduce the rate of preterm and early birth by 20 percent across Australia.
Timely Emergency Care Collaborative
AustraliaPartnership with Victoria State Government’s Department of Health to improve patient flow and reduce the length of stay in participating hospital emergency departments by 15 percent for non-admitted patients and by 20 percent for admitted patients.
Accelerating Quality Improvement
SingaporePartnership with Singapore’s Ministry of Health to build capacity and capability for quality improvement across Singapore’s health system.
Europe
Building a Culture of Improvement
EnglandPartnership with East London NHS Foundation Trust, a provider of community health, mental health, primary care, and specialist services, to teach and embed quality improvement methodology throughout the Trust.
Reduce Race-Related Maternal and Neonatal Mortality and Morbidity
EnglandPartnership with the UK’s Health Foundation and NHS Race & Health Observatory to reduce race-related maternal and neonatal mortality and morbidity by designing and testing change packages in four focus areas: postpartum hemorrhage, maternal mental health, preterm births, and gestational diabetes.
STOP Hospital Infection!
PortugalPartnership with The Gulbenkian Foundation and the Portuguese government to reduce four common hospital-acquired infections — ventilator-associated pneumonias, surgical site infections, catheter-associated urinary tract infections, and central line-associated bloodstream infections — by 50 percent in 12 hospitals.
Latin America
“Golden Hour” Improvement Science in Action
11 countries across Latin AmericaPartnership with St. Jude Global to increase the percentage of febrile pediatric hemato-oncology patients (PHOPf) who present to the emergency room (or equivalent) and who receive the first dose of antibiotic in less than 60 minutes.
CuidARTE Collaborative
MexicoPartnership with Amexcasep with funding from Johnson & Johnson Foundation, this Breakthrough Series Collaborative aims to increase levels of joy in work and thriving from work in 25 secondary and tertiary care hospitals in Mexico.
Cuidado Integral a Saúde (Comprehensive Health Care)
BrazilPublic-private partnership in Brazil aimed at improving primary care within the private health care system, moving from Demonstration (Phase 1) to Adaptation (Phase 2).
Middle East
Strategic Partnership with Hamad Medical Corporation
QatarA multi-year partnership, initiated in 2013, to improve safety and quality throughout Hamad Medical Corporation, with the latest phases of work focusing on value improvement, age-friendly care, and system-wide patient flow.
Age-Friendly Health Systems: Saudi Arabia
Saudi ArabiaBreakthrough Series Collaborative in partnership with the Kingdom of Saudi Arabia’s Ministry of National Guard Health Affairs to implement an Age-Friendly Health Systems approach to improving care for older adults.
North America
HealthyNYC
USAPartnership with New York City’s Department of Health to improve life expectancy in New York City to age 83 by 2030 by focusing on seven major causes of death: cardiometabolic diseases, screenable cancers, COVID-19, opioid overdose, suicide, homicide, and maternal mortality.
Medi-Cal Child and Behavioral Health Collaboratives
USAPartnership with California’s Department of Heath Care Services to build capability and capacity in applying quality improvement and equitable care tools and methods in all 26 of California’s Managed Care Plans.
Lung Transplant Collaborative
USAPartnership with Lung Bioengineering (part of United Therapeutics) to increase the volume of lung transplants, using a Breakthrough Series Collaborative approach, by 30 percent across nearly half of all lung transplant programs by June 2026.
IHI Helps You Achieve Goals and Drive Impact
As a non-profit organization guided by our mission, vision, and values, working in partnership with IHI, we ensure that the specific needs of your organization are identified and addressed. We support your organization throughout its improvement journey.
Our Approach
IHI applies innovative and practical scientific improvement methods that enable transformation of health and care systems around the world. We provide consulting and implementation support to improve clinical and population health at scale, reliably and sustainably, in partnership with institutions across the global health ecosystem.
Our consulting team is guided by the following twin goals:
- Develop deep partnerships with health institutions that enable them to demonstrate results that matter to patients, families, communities, the workforce, and leaders in scalable and sustainable ways.
- Ensure enduring improvement science capability in our partner institutions by building systems that enable the workforce to do their jobs at high quality and improve upon it on an ongoing basis.
To ensure that your organization’s specific needs are addressed, IHI’s approach includes:
- Facilitative role for true local ownership and sustainability
- Results-oriented, data-driven methods
- Co-creation is at the core of project designs
- Adaptive design that builds on local knowledge and learning from your system
- Tailored quality improvement professional development programs for a wide range of professionals across all levels
We focus on sustainability within your organization. By empowering you with the necessary knowledge and tools and providing our expert insights, you will be well-equipped to continue improving even after the consulting engagement concludes.
Our Team
We provide access to cutting-edge knowledge and innovations in health care systems from around the world and help accelerate improvement in health care and other industries. IHI’s subject matter experts and improvement advisors are a diverse, global community of professionals with backgrounds in clinical settings, public health, community health, adult education, social sciences, improvement science, project management and many more.
In partnership with IHI, you’ll collaborate with our measurement and statistical experts, research and evaluation specialists, and experienced innovators. IHI brings proven approaches for both strategy and on-the-ground implementation. We work side-by-side with you to ensure that the strategies and ideas for change can be implemented, understood, and embraced by your staff to achieve your strategic goals.
30+ Years of Improvement Experience and Expertise
For more than 30 years, IHI has used improvement science to help health and health care systems advance and sustain better outcomes across the world. We partner with leaders, managers and frontline practitioners to accelerate improvement in safety, effectiveness, equity, and overall quality, and we spark bold ways to improve the health of individuals and populations.
Contact Our Consulting Team
Who We Help
Kevin Post, DO
Chief Medical Officer, Avera Health
Chief Medical Officer, Avera Health
"We deeply appreciate how IHI listened to our organizational needs by customizing and adapting to provide education and guidance that was personalized to our health system."
Joanne Roberts, MD
Chief Value Officer, Providence St. Joseph Health
Chief Value Officer, Providence St. Joseph Health
"IHI delivered concrete recommendations that helped both the region and our system become more transparent and focused on safety and value for our patients and communities."
Senior Leader
Birmingham and Solihull Mental Health NHS Foundation Trust
Birmingham and Solihull Mental Health NHS Foundation Trust
“Working with IHI has been a positively deep learning experience. They provided evidence-based expert opinion and their recommendations helped us intelligently address our challenges and shape our aspirations.”