PFC 202: Having the Conversation: Basic Skills for Conversations about End-of-Life Care
PFC 202: Having the Conversation
Note: This course is available as an individual course and in select subscription plans.
Overview
In conjunction with the Boston University School of Medicine and The Conversation Project (an initiative of IHI), the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care wishes. This course will also help you develop skills to have conversations with patients and their families about their preferences for care at the end of life. As part of developing these skills, the course invites you to “have the conversation” yourself, with a family member or other loved one.
Course Objectives
After completing this course, you will be able to:
- Conduct conversations with patients and families to learn their wishes for end-of-life care.
- Explain available treatment options to patients and families in terms they can understand.
- Demonstrate how to answer difficult questions related to end-of-life care.
- Facilitate conversations with patients and families to help them make decisions about end-of-life care, based on an understanding of what matters most to them.
Lessons
- Lesson 1: Conversation: An Essential Element of Good End-of-Life Care
We’ll talk about why it’s important to communicate with patients and families about their wishes regarding end-of-life care. People are dying for different reasons today than they were a century ago, but too often they aren’t dying where (or how) they’d like to.
- Lesson 2: The Conversation Begins with You
This lesson will guide you step by step through the delicate, but meaningful process of having the conversation about end-of-life care. We’ll show you a video of people who have had the conversation with their families, and we’ll introduce you to something called The Conversation Project.
- Lesson 3: Understanding and Respecting Your Patients’ Wishes
We’re going to focus on practical skills for having the conversation with patients and their families about their wishes regarding end-of-life care; about how best to respond to questions they might ask you; and about difficult family situations and how to deal with them. We are focusing on talking about end-of-life care, but the truth is, these are skills that will help with all important conversations you have with patients and their loved ones.
Estimated Time of Completion: 1 hour 30 minutes
Continuing Education Credits
Course completion typically earns 1.5 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits
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Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.5 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 credits for nurses and pharmacists. This activity is approved to award 1.5 credits toward Certified Professional in Patient Safety (CPPS) recertification.
This activity/program is approved by NAHQ® for 1.5 CPHQ CE credits.
As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.5 general continuing education credits.
By attending PFC 202 offered by the Institute for Healthcare Improvement participants may earn up to 1.5 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Subscriptions
This course is available in the following IHI Open School subscriptions: