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IHI Moving Quality Improvement from Theory to Action



​​​​​​​​​​​​​​​​​​​​​On a global scale, the challenges facing health and health care can seem daunting. But every day, people all over the world are making a difference​ on a local level.

If you've identified an opportunity for ​​improvement ​— whether i​t is a process in your system, outcomes for your customers, or your own daily work — the Moving Quality Improvement from Theory to Action online course will help you put your ideas in​t​o practice​.​​

​Be forewarned: Like improvement, you cannot complete this program from your desk. We will guide you with engaging online modules, group calls, one-to-one coaching, and downloadable tools. It will be up to you to manage your improvement project, apply your learning, and run your own tests of change, from start to sustainability.

Step-by-step, with the help of expert faculty and a collaborative learning environment, in this course you will:

  • Describe and use ​foundational frameworks for improvement.
  • Formalize plans to improve something meaningful in your local setting.
  • Conduct and learn from small tests of change.
  • Collect and analyze data about your system.
  • Plan for the long-term sustainability of improvements you have made.​

We hope you will join us on March 22, 2022, for the project-based learning experience.​​​​​​​ Learn more about key course dates.

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​​​What You Will Learn

During this​ online course, you will:​
  • ​​Explore the components of the Model for Improvement. 
  • Build an improvement team with clearly defined roles. 
  • Write an effective aim statement for a quality improvement (QI) project. 
  • Establish a family of measures, including outcome, process, and balancing measures. Create a data collection plan. 
  • Use tools to develop changes to test including Driver Diagrams, Process Mapping, and​ Cause and Effect Diagrams. 
  • Use PDSAs (Plan-Do-Study-Act) to plan and run multiple tests. 
  • Plot your data over time by drawing a run chart.
  • ​Identify strategies to sustain and spread improvements.​​​

​   Who Should Attend

   This online course is open to participants in any discipline, health care or other, who are interested in applying the science of improvement to their daily work.

  • ​Clinicians and their care teams
  • Leaders
  • Managers
  • Administrators
  • ​Anyone responsible for organizational outcomes in quality, safety, patient experience, staff satisfaction, and financial results​​