Training

Patient Safety Executive Development Program

Format:

In-Person & Online

Begins:

Sep 09, 2025

Location:

Boston, MA

Duration:

7 weeks, 8 sessions

Fee:

$10,750

View an Informational Call with Patient Safety Executive faculty and staff.

View Info Call

Recorded May 7, 2025, 11:00 AM ET

Overview

All over the world, health care professionals face the critical challenge of reducing errors and ensuring patient safety. IHI’s Patient Safety Executive Development Program, now in its 21st year, provides the clarity and direction needed to achieve operational excellence and create a 'system of safety.'

The program supports health care career advancement and organizational goals for patient safety leadership. Offering a blend of virtual and in-person sessions, the Patient Safety Executive Program emphasizes peer-to-peer learning and collaboration, allowing participants to develop keen and thorough understanding through expert guidance, while building the strategic, clinical, and operational knowledge necessary to deliver safer, more reliable patient care.

Uniting the expertise of clinicians from around the world with IHI’s renowned faculty and leaders in patient safety, the Patient Safety Executive Program is dynamically structured to provide participants with exceptional value via a curriculum founded on evidence-based instruction and proven, real-world insights.

Upon completion, participants will have the tools, knowledge, and lasting professional connections to drive meaningful, system-wide improvement in patient safety across various health care settings, including acute care, ambulatory care, home care, long-term care, community care, and military settings.

Early Registration is Crucial: To ensure a seamless experience, we strongly encourage participants to confirm their attendance well in advance of the program's start date on September 9. Early registration allows for the development of tailored materials, completion of program preparation activities, and finalizing necessary logistical arrangements to ensure every attendee receives the full benefit of this comprehensive program.

“[This program] helps people understand their full responsibilities as patient safety leaders. Attendees consider it a transformational experience. They bring the inspiration back to the organization and continue to live it.”

Barbara Crawford, RN, MS
Kaiser Foundation Health Plan & Hospitals

Program Benefits & Learning Goals

New Additions for 2025

Who Should Attend

Program Faculty

This program is led by international experts in patient safety who have experience across the continuum of care. Many of these experts have established benchmark patient safety programs in their own organizations.

Lead Faculty

Frank Federico, Former Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and the application of reliability principles in health care. He is faculty for the IHI Patient Safety Executive Development Program and has co-chaired a number of Patient Safety Collaboratives. Mr. Federico has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." He coaches leaders and teams, and lectures extensively, nationally and internationally, on patient safety.

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources, works in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program and on Redesigning Event Review with Root Cause Analysis and Action (RCA2). Prior to Joining Aptive Resources she served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. She has presented her work on RCA2 and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Lauge Sokol-Hessner, MD, CPPS, is a practicing clinician, educator, researcher, innovator, and leader in patient safety & quality improvement. He’s an Associate Professor of Medicine and an attending hospitalist at the University of Washington (UW) & Harborview Medical Centers, and a Quality Improvement Mentor at the UW Medicine Center for Scholarship in Patient Care Quality and Safety. As the Associate Director for the UW Collaborative for Accountability and Improvement and a Faculty Coach for the PACT Collaborative, he helps lead national work to sustain and spread more proactive, ethical, person-centered responses after harm events. He has operational quality & safety experience as a former Senior Medical Director of Patient Safety at Beth Israel Deaconess Medical Center in Boston. As IHI Faculty, and as a former quality and safety fellowship program director and masters program course director at Harvard Medical School, he's passionate about helping develop the next generation of leaders in quality and safety, and he regularly teaches about patient safety, quality improvement, and leadership. He completed his medical degree and internal medicine residency at the University of Pennsylvania.

Guest Presenters

Carolyn L. Candiello joined GBMC HealthCare in October 2010 as Vice President for Quality and Patient Safety and serves as a member of the organization's Executive Team. A veteran of more than two decades in the healthcare industry, nearly half of that time spent in the quality, safety and patient satisfaction arena, Candiello has broad experience in performance improvement, risk management, medical staff services, patient safety and regulatory affairs. She has responsibility for leading the continuous improvement process of quality of care for patients across the GBMC HealthCare system and providing oversight for compliance and interactions with clinical regulatory agencies such as the Joint Commission and the Maryland Department of Health and Mental Hygiene. Candiello served on the Board of Examiners for the National Baldridge Performance Excellence Program. Immediately prior to joining GBMC, Candiello served as the Director, Quality and Patient Safety at Holy Family Hospital, a 271-bed acute care hospital located in Methuen, Mass. She has also held quality and safety positions with a small not-for-profit system and with the University of Massachusetts healthcare system. Candiello earned a bachelor's degree in business administration and leadership from Fitchburg State College, earning summa cum laude honors. She also holds a Masters Degree in Leadership and Management from Notre Dame of Maryland University.

Moshe Cohen, MBA, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.

Pat Folcarelli RN, MA, PhD is the Sr. Vice President for Patient Care Services and the Cynthia and Robert J. Lepofsky Chief Nursing Officer at Beth Israel Deaconess Medical Center. Pat rejoined BIDMC in November after serving for 3 years as Vice President for Patient Safety at CRICO the insurance captive for the 35 Harvard affiliated institutions. In her CRICO role Pat assisted with strategic and operational patient safety solutions. Prior to joining CRICO in 2020, Dr. Folcarelli worked in various roles at Beth Israel Deaconess Medical Center (BIDMC) for more than 30 years both in nursing leadership roles and in the area of patient safety and health care quality finally serving as the Vice President for Health Care Quality.

Richard D. Guthrie, Jr., M.D., C.P.E. is the System Chief Quality Officer. As the Chief Quality Officer, Guthrie oversees the development and implementation of strategies and programs aimed at improving patient safety and quality for the health system. Dr. Guthrie previously served as the Regional Medical Director – New Orleans from 1999-2014. As Medical Director, Guthrie oversaw the physician group and was responsible for physician recruitment, clinical program development and professional affairs. Dr. Guthrie earned his
Bachelor of Science degree from the University of New Orleans, summa cum laude, and graduated from Louisiana State University Medical School, Alpha Omega Alpha, in 1986. Dr. Guthrie received his internal medicine training, including residency and chief residency, at Alton Ochsner Medical Foundation.

Dr. David Munch has been an IHI faculty member for many years teaching in the Patient Safety Executive (PSE) program, Leading Quality Improvement, Engaging Managers in Quality (LQI) program, numerous IHI National Forums and many international IHI patient safety programs. In addition, he has helped numerous health systems over the past 12 years with their Lean quality improvement implementations. During that time, he has been an instructor for the Belmont University Lean Healthcare Certificate program and prior to that, the University of Michigan Lean Certificate program, focusing on leadership and management systems development. He served as the COO, CQO and CMO from 2000 to 2009 at Exempla Lutheran Medical Center. He has an extensive background in health system operations and clinical practice and currently sits on The Quality Committee of the Board for The Children's Hospital of Colorado.

Lara Musser, DO, is the Deputy Chief Quality Officer at Jacobi and North Central Bronx Hospital, and a practicing Emergency Medicine Physician. She completed her residency at Metropolitan/Harlem Hospital in New York City, and completed the New York City Health + Hospitals Clinical Leadership Fellowship in the Office of Quality & Safety. She is dedicated to improving systemic issues facing our current health care system.

Jo Shapiro, MD, FACS, is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School. She is Senior Faculty for the Center for Medical Simulation in Boston and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. In 2008, she founded the Brigham and Women's Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years. During that time the Center became a model for national and international institutions seeking methods to enhance a culture of trust and respect and improve clinician wellbeing. She continues to educate and assist organizations in developing speciﬁc programmatic and educational approaches such as peer support, professionalism initiatives, and wellbeing programs. She served as chair of the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles including: senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH's ﬁrst woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She was a faculty member of the Department of Surgery at BWH for over 35 years; her surgical expertise was in treating adults with oropharyngeal dysphagia. She was named as a ﬁnalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean's Award for the Enhancement of Women's Careers.

Dr. Ronald Wyatt, Vice President and Patient Safety Officer, joined MCIC Vermont in 2020 as Vice President and Patient Safety Officer. He is nationally recognized in the United States as an expert in patient safety, and several times has been named by Becker's as one of the "Top 50 Patient Safety Experts" in the US. Ron currently serves as co-chair of the Institute of Healthcare Improvement (IHI) Equity Advisory Group. He presents nationally and internationally on leadership, safety culture, safety event analysis, human factors in health care, patient experience, and health equity. He is also a member of the ACGME Clinical Learning Environment Review (CLER) committee and serves on several boards, including the IHI Certified Professional in Patient Safety and the Society to Prevent Diagnostic Error. He is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham. Ron was the first Patient Safety Officer at the Joint Commission. In 2010, Ron was appointed Director of the Patient Safety Analysis Center in the U.S. Department of Defense (DoD), now the Defense Health Agency. Most recently, he was Chief Quality and Patient Safety Officer at Cook County Health. Ron is a graduate of the University of Alabama Birmingham School of Medicine and holds an executive master's degree in health administration from the University of Alabama Birmingham. He was a 2009-2010 Merck Fellow at IHI.

Recent Testimonials

"Participating in the IHI Patient Safety Executive Development Program has been a transformative journey, equipping me with the tools and insights to foster a culture of safety within my organization. This experience not only deepened my understanding of patient safety leadership but also connected me with a global network of passionate professionals dedicated to creating reliable, high-quality care."

“Attending the IHI Patient Safety Executive Development Program was an amazing experience! Learning from industry leaders was invaluable, and it has greatly influenced my career in healthcare. Grateful for the opportunity.”

“This program was truly exceptional. The content was comprehensive, providing a deep understanding of crucial concepts. The instructors demonstrated expertise, fostering an engaging and interactive learning environment.”

“The Patient Safety Executive Development Program has the potential of improving patient safety practices of organizations. Equally important, it can also alter the organizational culture from one focused on just outcomes to one focused on other important elements like psychological safety and employee well being . This can ensure that whatever positive gains being achieved by the organization will be owned and shared by each and every member of the organization. This will open them up to whatever change need to be executed since they will have developed trust, knowing that their interests and values are aligned with that of the organization. These learnings are achieved in the program in an enjoyable and interactive manner. We are encouraged to participate in an environment where all our ideas are acceptable and worth discussing. Sharing of our institutional weaknesses are also encouraged without being judged, making you feel that everyone there understands your plight and willing to help out.”

“I started the course with little confidence in what I thought to be the best practice in patient safety and graduated with confidence that I know my product and now I can sell it.”

“This is a must attend for those working in patient safety and for leaders needing to enhance their understanding of IHI's patient safety principles and model for improvement.”

Watch an Informational Call:

Get an inside view of this executive-level program! Learn what to expect in the upcoming program from faculty and staff, and hear a question and answer session with call participants.

Watch the Info Call here

Download slides

Call recorded May 7, 2025.

Making the Case: Download the 2025 Justification Letter template to provide high-level information on the PSE program to your leadership.

Session Agenda

Download agenda information for the 2025 Patient Safety Executive Professional Development Program.

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This program is approved to provide 50 credits for physicians, nurses, pharmacists, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this live activity for a maximum of 50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™. This live activity includes required support activities delivered asynchronously. Participation in these components is necessary to meet the learning objectives and is included in the total credit hours.

A growing list of countries accept ACCME-accredited education.

Planning Committee:

Frank Federico, Former Vice President, IHI & Senior Safety Expert
Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Faculty and Former Senior Project Director, IHI
Lauge Sokol-Hessner, MD, CPPS, Clinical Associate Professor of Medicine, University of Washington and Harborview Medical Centers
Britney Pierre, RN, MAS, BSN, Senior Project Manager, IHI
Katherine Rowbotham, MA, Director of Accreditation, IHI

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

Fees

Regular Price: $10,750 USD

Groups of 3 or more: $9,137.50 USD

GSA Pricing For US Government

IHI offers GSA pricing for US government employees to enroll in this educational program. For more information and pricing, see IHI's GSA schedule.

Scholarships

IHI is pleased to offer a limited number of 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. Group discounts are also available, see information above.

To apply for a scholarship, please complete the online Scholarship Application by Friday, August 8, 2025. IHI will notify all applicants of their scholarship status by Friday, August 15, 2025.

To ensure equal distribution of funds, all scholarship applications are reviewed using the same scoring criteria. All awarded amounts are final.

Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs.

Logistics

Location

Institute for Healthcare Improvement
53 State Street
18th Floor
Boston, MA 02109
United States

Recommended Hotels

Download a list of recommended hotels and discounts for the Patient Safety Executive Program.

Training

Leadership for Health Equity Professional Development Program

Format:

Online

Start Date:

Sep 10, 2025

Sep 8, 2025

Duration:

14 Weeks, 13 Sessions

Fee:

$5,995

Groups of 3 or more:

$5,095

Join our exclusive Informational Call with faculty on Monday, June 23, 2025, at 1:00 PM ET. Register Now

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Now more than ever, health equity leaders are being called to drive meaningful change across health systems. The IHI Leadership for Health Equity program is designed to strengthen your ability to lead this essential work with confidence, clarity, and connection.

Join our exclusive Informational Call with faculty on Monday, June 23, 2025, at 1:00 PM ET. Register Now

What You'll Learn

Who Should Attend

Faculty

Camille Burnett, PhD, MPA, RN, Vice President, Health Equity, Institute for Healthcare Improvement (IHI), has extensive professional health care experience within the US and Canada in the areas of public health, health equity, research and administration, academia, and as an independent consultant. Her experience includes clinical practice and provincial public health administrator leadership positions in Canada, as well as academic administrator leadership positions in the US.

Prior to joining IHI, Dr. Burnett served as Associate Vice President, Education and Health Equity, at Virginia Commonwealth University (VCU), where she had appointments as a tenured Professor at VCU School of Nursing, Associate Executive Director of the Institute for Inclusion, Inquiry, and Innovation, and is an affiliate with VCU Institute for Women’s Health, School of Medicine. Previously Dr. Burnett was at the University of Kentucky, where she was Assistant Dean for Equity, Outreach and Social Justice, Associate Professor in the College of Nursing, the Cralle-Day Endowed Professor in the Center for Research on Violence Against Women, and Co-Director for Integrated Special Populations in the Center for Clinical and Translational Sciences. While at the University of Virginia, Dr. Burnett’s roles included Academic Director for Community Engagement and Partnerships, Associate Professor in the School of Nursing, and co-founder of the University of Virginia Equity Center.

Dr. Burnett has served on numerous boards with appointments locally, nationally, and internationally. Her program of research amplifies structural inequities that influence disparate outcomes to identify solutions that drive structural justice to redress inequity. She is a registered nurse, a certified Global Nurse Consultant, a Fellow of the American Academy of Nursing, and a member of both the American Nursing Association and the American Public Health Association.

Taj Mustapha, MD, is a Hospitalist in Internal Medicine and Pediatrics at the University of Minnesota Medical Center, an Associate Professor of Internal Medicine and Pediatrics and the University of Minnesota Medical School, and the Chief of Equity Strategy for M Health Fairview. Dr. Mustapha received her MD from the University of California San Francisco and completed her combined internal medicine and pediatrics residency training at the University of Minnesota. She is the Chief of Equity Strategy for M Health Fairview – the Joint Clinical Enterprise between University of Minnesota and Fairview Health Services, and an Associate Professor in Internal Medicine and Pediatrics at the University of Minnesota. She is also a Fellow in the American College of Physicians and the American Academy of Pediatrics, and a faculty member for the Institute for Healthcare Improvement. Her research focus is on equity and inclusion in assessments – from the way we assess learners and educators in the clinical learning environment, to the way we assess care systems. She has presented internationally on a broad array of topics related to the advancement of Health Equity and has been the recipient of numerous awards including the Sickle Cell Foundation Health Equity Champion award, the University of Minnesota Distinguished Mentoring award, and the Mullen-Spector-Tuax Women’s Leadership award.

Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC, FADLN, FAONL, is the Senior Vice President of Equity and Engagement at the American Nurses Association addressing DEIAB and workforce challenges within the profession. Katie is an Adjunct Professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member for St. John’s University Health Programs, Hippocratic AI and Ingenovis Health and an editorial advisory board member with Nursing Management, Nursing 2025 and ACHE. Katie leads the National Commission to Address Racism in Nursing and served on the National Academy of Science and Medicine’s National Plan to Address Clinician Well-Being supported by the previous U.S. Surgeon General.

Katie authored two chapters in The Sage Encyclopedia of Multicultural Counseling, Social Justice, and Advocacy, the first encyclopedia focused on racism and Diversity, Equity, Inclusion and Belonging. Katie was also featured in the award-winning documentary film, Everybody’s Work funded by the Robert Wood Johnson Foundation. She was identified in August 2019 Health Leaders Media Journal as “One of Five Chief Nursing Officers Changing Healthcare”. She also won the ICABA TD Bank 2023 Woman of Impact award and the 2024 Spectrum Circle Award for Innovation in Health. She was recently inducted as a Distinguished Fellow at the Academy of Diversity Leaders in Nursing with the National Black Nurses Association and will be inducted this year as a Fellow with American Organization of Nursing Leadership (AONL).

She has conducted research on care delivery models, time allocation, racism and civilized oppression in nursing with Quint Studer, Joslin Insight and McKinsey. She is a well-known speaker internationally with many publications, podcasts and national outlets namely CNBC, NY Times, Cheddar TV, Axios, Beckers, Forbes, Bloomberg News and on NBC’s Today Show. She completed her PhD at Walden University in Health Services, obtained a dual degree MBA and MHA from the University of Maryland Global Campus and her bachelor’s degree in nursing from Bowie State University in Maryland. She is a board-certified Nurse Executive and obtained a nurse executive leadership certificate from Wharton School of Business at the University of Pennsylvania.

Kelly McCutcheon Adams, MSW, LICSW, is a Senior Director at the Institute for Healthcare Improvement and has been with IHI since 2004. She is the Director (and co-faculty) of the IHI Breakthrough Series College and the Director of the IHI Chief Quality Officer Professional Development Program. Ms. McCutcheon Adams has led and coached many BTS Collaboratives and has taught in the United States, Denmark, UK, and Australia. She is a medical social worker with experience in hospice, nursing homes, sub-acute rehabilitation, emergency department, and ICU settings. Ms. McCutcheon Adams served as faculty for the Organ Donation Collaborative of the US Department of Health and Human Services and for the Gift of Life Institute.

Several guest experts from the field will also join the preceding core faculty.

Testimonials

Additional Resources

Lead with Purpose. Advance Equity. Build a Community.

Grounded in the IHI Framework for Health Equity Leadership, this dynamic virtual course helps you develop the competencies, conditions, and strategies needed to advance system-wide improvement. Through live weekly sessions, guided assignments, and expert faculty insights, you'll gain practical tools and actionable steps to take your equity leadership to the next level.

You’ll learn from real-world examples, explore proven approaches from health equity leaders nationwide, and receive curated tools and templates to support your work. But just as importantly, you’ll be part of a powerful peer network, a community of leaders navigating similar challenges and committed to sharing knowledge, resources, and encouragement.

Because as IHI’s quintuple aim reminds us: There is no quality, and no safety, without equity.

Agenda

The Leadership for Health Equity program includes 13 live online sessions paired with brief self-paced activities designed to deepen learning between sessions. Each interactive session runs for 2 hours, with a few select sessions extended to 2.5 hours to allow for enhanced engagement and collaboration. Between sessions, participants will complete required self-paced assignments, each taking no more than 30 minutes, to reinforce key concepts and support real-world application.

Each session is intentionally crafted to build your leadership capacity while addressing the real-world challenges of advancing equity in health systems. Topics include foundational principles of equity and racial justice, making the business case for equity, measurement and evaluation strategies, organizational readiness, embedding equity into strategy, community engagement, coalition building, restorative justice, and authentic leadership. The program culminates in a final session where you’ll share your action plan and celebrate progress with your peers.

Download the September 2025 Agenda

Continuing Education

Continuing education credits for this program are still being finalized and will be updated shortly.

Upon completion of this program, you will be able to:

Develop strategies to be an effective leader in your work to create and sustain system-wide improvement in health equity
Examine your organization’s opportunities for improvement and advocate for the conditions that will set you up for success including resources, structures, and leadership support
Create an effective evaluation strategy to monitor progress toward reducing inequities in your service area
Build leadership plans committed to equity and anti-racism and create a business case and communication strategy to generate buy-in for equity work

Instructions

In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Planning Committee

Camille Burnett, Vice President, IHI
Kelly McCutcheon Adams, Senior Director, IHI
Patricia McGaffigan, Senior Advisor, Safety and Certification, IHI
Jeffrey Salvon-Harman, Vice President, Safety, IHI
Catherine Warchal, Program Manager, IHI

Fees

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.

Regular Rate: $5,995 USD per person
Group Rate: $5,095 USD per person

Organizations sending three or more people can receive a 15% Group Discount. To register a group, fill out the Group Registration form.

Please note:

If you are eligible for a discount — because you qualify for a membership discount or have received a need-based scholarship — it will be automatically applied to your registration.
After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after purchasing.

Scholarships

IHI is pleased to offer a limited number of 15%, 25%, and 50% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

To apply for a scholarship, please complete the online Scholarship Application by August 13, 2025. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by August 20, 2025.

Cancellations, Refunds, Substitutions

Registration Fee of $2,950 or more

Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

Email info@ihi.org

Training

Workforce Well-Being Leadership Professional Development Program

Format :

Online

Duration:

11 session, 14-week program

Fee:

$5,995*

Groups 3 or more:

$5,096*

Interest List

View a recording from our most recent informational call.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD. Group prices are listed as per-person.

Are you charged with leading or supporting the well-being of your organization’s workforce?

The Institute for Healthcare Improvement’s (IHI’s) Workforce Well-Being Leadership professional development program, a 14-week virtual program, is here to ensure you have the skills, tools, and methods to be the transformational leader that your organization needs. Caring for your workforce is not only the right thing to do, it is essential to stem the tide of challenges created by the pandemic, such as burnout, retention, and recruitment. High-performing organizations know that if they are to be recognized as industry leaders, deliver exceptional care, and meet financial goals, then they must make the well-being of their workforce a top priority. To accomplish it, they need highly trained and specialized leaders of workforce well-being — like you.

Complete this interest form to be notified when the next offering of this program is available.

Program Details

What You Will Learn

Who Should Attend

Topics of Focus

Faculty

Cynda Hylton Rushton, PhD, RN, FAAN, is the Anne and George L. Bunting Professor of Clinical Ethics at the Johns Hopkins Berman Institute of Bioethics and the School of Nursing, and co-chairs the Johns Hopkins Hospital’s Ethics Committee and Consultation Service. In 2016, she co-led a national collaborative, “State of the Science Initiative: Transforming Moral Distress into Moral Resilience in Nursing,” and co-chaired the American Nurses Association professional issues panel that created A Call to Action: Exploring Moral Resilience Toward a Culture of Ethical Practice. She was a member of the National Academies of Medicine, Science and Engineering Committee that produced the report Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-being. She is a member of the American Nurses Association Center for Ethics & Human Rights Ethics Advisory Board and American Nurses Foundation Well-Being Initiative Advisory Board. She is the editor and author of Moral Resilience: Transforming Moral Suffering in Healthcare. Dr. Rushton is a Hastings Center Fellow and Chair of the Hastings Center Fellows Council and a Fellow of the American Academy of Nursing.

Jonathan Ripp, MD, MPH, is Professor of Medicine, Medical Education and Geriatrics and Palliative Medicine, Dean for Well-Being and Resilience and Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai (ISMMS). He received both his undergraduate and medical degrees from Yale University and completed internship and residency in Internal Medicine at the Mount Sinai Hospital in New York City. In the role of Chief Wellness Officer, Dr. Ripp oversees efforts to assess and provide direction for system- and individual-level interventions designed to improve well-being for all students, residents, fellows, faculty, and other health professionals in the Mount Sinai Health System. He is the former Associate Dean of GME for Trainee Well-Being within the ISMMS Office of Graduate Medical Education, in which capacity he served to help spread well-being initiatives across the training programs of the Mount Sinai Health System. In the Department of Medicine, Dr. Ripp practices as a clinician in the Mount Sinai Visiting Doctors home-based primary care program, where he maintains an active patient panel. In addition, Dr. Ripp is the Co-founder and Co-Director of CHARM, the Collaborative for Healing and Renewal in Medicine, an international group of medical educators, academic medical center and well-being leaders, experts in burnout research and interventions, and learners all working to promote healthcare professional and learner well-being. CHARM maintains several leadership networks, including the CHARM Chief Wellness Officer Network and the CHARM GME Well-Being Leaders Network, and also actively develops important content to advance the literature and field of clinician well-being. Recognized for his leadership in this area, Dr. Ripp has been invited to participate in the Accreditation Council on Graduate Medical Education Symposia on Physician Well-Being, join the American College of Physician's Promoting Physician Wellness Task Force, and participate in the National Academy of Medicine’s Action Collaborative on Clinician Well-being and Resilience. He also chairs the Greater New York Hospital Association’s Clinician Well-Being Advisory Group. Dr. Ripp’s primary research interest is in physician burnout and well-being, for which he has received grant support and has published and lectured widely. His multicenter studies have served to better elucidate the causes and consequences of physician burnout and have explored interventions designed to promote clinician well-being.

Deborah Bamel, MPH, is a Project Director at IHI. Deborah primarily leads projects focused on improving safety, quality, and equity for birthing persons and infants. Deborah also provides strategic leadership for IHI’s Maternal and Newborn Health content. Since joining IHI in 2014, Deborah has led state and national projects focused on reducing maternal morbidity and mortality and improving the delivery of safe, respectful, and equitable maternity care. Deborah has also led projects focused on population health and Age-Friendly healthcare. In addition to IHI's Workforce Well-Being Leadership Professional Development Program, Deborah also serves as the Director for IHI’s Leadership for Health Equity Professional Development Program, which supports health equity leaders to be successful in their roles. Deborah received a master’s degree in public health from Columbia University, with a concentration in Family and Reproductive Health. Prior to joining IHI, Deborah worked for the Centering Healthcare Institute, where she managed a grant focused on expanding the CenteringPregnancy® group prenatal care model across the United States. Deborah has also worked in a variety of clinical and research settings in Boston, MA and New York City, where her work was focused on maternal, child, and reproductive health.

Guest Presenters

Amar Shah, MD, is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning and business intelligence. Amar has led the approach to quality at ELFT for the past 10 years, and has embedded a large-scale quality improvement infrastructure and quality management system, with demonstrable results across key areas of organisational performance. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on the topics of suicide prevention, restrictive practice, sexual safety and joy in work. Amar is also chair of the quality improvement faculty at the Royal College of Psychiatrists. Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. He is honorary visiting professor at City University (London) and the University of Leicester. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published more than 40 peer-review articles in the field of quality management.

Dr. Britney Scott, BA, MD, an expert at the intersection of DEI (Diversity, Equity, and Inclusion) and process improvement, has devoted her life to advancing healthcare equity and inclusivity. She aligns these humanitarian goals with overarching business objectives to foster meaningful change within the industry. One of very few in this niche space, Dr. Scott holds a BS in Biology from Oakwood University, an MD from Howard University College of Medicine, a Black Belt in Lean Six Sigma from IASSC, a certificate in Diversity and Inclusion through the HRCI, and a certificate in Women’s Entrepreneurship from Cornell.

Carol A. Bernstein, MD, is Professor and Vice Chair for Faculty Development and Wellbeing, Departments of Psychiatry and Behavioral Science and Obstetrics and Gynecology and Women’s Health at the Montefiore Medical Center /Albert Einstein College of Medicine. She is also a Senior Scholar in the Department of Education and Organizational Development for the Accreditation Council for Graduate Medical Education (ACGME). She was previously Vice Chair for Education and Director of Residency Training in Psychiatry at NYU. From 2001-2011, Dr. Bernstein also served as the Associate Dean for Graduate Medical Education and the Designated Institutional Official for ACGME accredited training programs at NYU. Dr. Bernstein is a Past-President of the American Psychiatric Association and served the Association as Vice-President, Treasurer and Trustee-at-Large and as the chair of multiple committees. She has served as a spokesperson for the American Psychiatric Association on many occasions and received the 1997 exemplary psychiatrist award from the National Alliance for the Mentally Ill (NAMI). She is the recipient of the APA/NIMH Vestermark Award in Psychiatric Education and the APA Alexandra Symonds Award for contributions to the advancement of women in leadership and in women’s health. In 2018, Dr. Bernstein received a special Presidential commendation from the APA for her work in educating the public about mental illness through her role on Sirius/XM Doctor Radio. In 2019, she received the John Gienapp Award for notable contributions to Graduate Medical Education from the ACGME and the Distinguished Service Award from the American College of Psychiatrists. Dr. Bernstein completed medical school at the Columbia University College of Physicians and Surgeons. Following an internship in internal medicine at St. Luke's/Roosevelt Medical Center in New York, she completed her psychiatric residency training at Columbia University and the New York State Psychiatric Institute. Dr. Bernstein is active in many national psychiatric associations in addition to the APA - these include the American College of Psychiatrists where she is currently the Treasurer of the Board of Regents, the Group for the Advancement of Psychiatry and the American Board of Psychiatry and Neurology, among others. In 2003, Dr. Bernstein was selected as a Fellow in ELAM (Executive Leadership in Academic Medicine) a national program, designed to promote leadership for women in medicine. In 2005, Dr. Bernstein completed the Physician Leadership Development Program at NYU as well as the Graduate Medical Education Leadership Program of the ACGME. From 2010-2016, Dr. Bernstein served on the Board of Directors of the ACGME where she co-chaired the ACGME Task Force on Physician Well Being. She is also a member of the Action Collaborative on Clinician Wellbeing and Resilience of the National Academy of Medicine. Dr. Bernstein has written numerous articles and chapters on psychiatric education and has served as a peer reviewer for both the American Journal of Psychiatry and Academic Psychiatry. She has served on the editorial boards of Academic Psychiatry, the Journal of Psychiatric Services and Focus, has presented at more than 80 conferences and meetings and has been the recipient of a number of visiting professorships. For more than ten years, Dr. Bernstein hosted a weekly call-in show for consumers on Sirius Radio’s Doctor Radio Channel sponsored by the NYU Langone Medical Center.

Colin West, MD, Ph.D., originally from Seattle, Dr. West received his M.D. and Ph.D. in Biostatistics from the University of Iowa in 1999. He completed residency and chief residency in internal medicine at Mayo Clinic, and joined the faculty in General Internal Medicine in 2004. He is currently Professor of Medicine, Medical Education, and Biostatistics at Mayo. He is Director of the Mayo Clinic Program on Physician Well-Being and was named the first Medical Director of Employee Well-Being for Mayo Clinic in 2022. Dr. West's research has focused on medical education and physician well-being, and has been widely published in prominent journals including Lancet, JAMA, Annals of Internal Medicine, and JAMA Internal Medicine.

Liz Harry, MD, completed her medical training from the University of Colorado. She has been a Macy scholar at the Harvard Macy Institute in Boston where she won the Macy foundation award and served in multiple leadership roles including the Co-Chair of Academy at Harvard Medicine School Wellness Interest Group. She has served as director of quality improvement in Colorado, is faculty at the Stanford Chief wellness officer course, was the assistant dean of wellness at the University of Colorado; and most recently is the Chief wellness Officer at the University of Michigan Ann Arbor.

Sharon H. Pappas, RN, PhD, NEA-BC, FAAN, is the Chief Nurse Executive for Emory Healthcare. She is a member of Emory Healthcare and the Woodruff Health Science Center’s senior leadership teams and is responsible for nursing practice across Emory’s hospitals, ambulatory care, and post-acute agencies. With five Emory Healthcare operating units designated as Magnet®, she works to establish this same nursing excellence as a distinctive competency throughout Emory Healthcare. Dr. Pappas has focused her scholarship on the role nurses and the nursing environment play in patient safety and hospital costs. She is a faculty member for the Nell Hodgson Woodruff School of Nursing. Sharon is a member of the American Organization for Nursing Leadership where she served as a Board member and currently represents AONL on the Commission on Magnet® for the American Nurses Credentialing Center. She currently chairs the COM. Sharon is a Fellow in the American Academy of Nursing where she is past chair of the Expert Panel on Building Health System Excellence. Dr. Pappas served on the National Academy of Science, Engineering, & Medicine Committee on Systems Approaches to Improve Patient Care by Supporting Clinician Well-being. Sharon is married to Greg Pappas and has two daughters, Kristen and Ruth.

This course, led by faculty Jonathan Ripp, MD, MPH, and Cynda Hylton Rushton, PhD, RN, FAAN, is designed to be interprofessional and for both current and aspirational well-being leaders.

Join us for solutions-focused learning in an inclusive space built for discovering, listening, and practicing. Leave this course empowered with proven methods and a new narrative about well-being, ready to lead change in your system.

Topics Covered

The Workforce Well-Being Leadership professional development program covers individual leadership skills, improvement methods, and proven strategies and tools for addressing the organizational drivers of burnout. This program is highly interactive, and participants will have the opportunity to apply skills during live sessions, engage in discussion with experts and peers, and practice their learning with fellow participants in small groups. Participants are also expected to design and lead a project aimed at improvement staff well-being with their teams.

A summary of topics covered includes:

Exploring key terms and models for improving health worker well-being
Leveraging systems thinking to address organizational conditions that drive burnout
Fostering a culture of improvement and learning
Developing systems to promote and prioritize staff-led improvement projects focused on well-being
Building trust at all levels of relationships within your organization
Aligning personal and organizational values
Ensuring physical and psychological safety
Destigmatizing and reducing barriers to mental health care
Improving practice efficiency to address workload and workflow challenges
Centering diversity, equity, and inclusion in well-being work
Measuring well-being and addressing survey fatigue
Making a business case for well-being
Leading by influence and delivering effective messages
Storytelling to change culture

Continuing Education

This program is approved to provide 19.25 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 19.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education.  

As a result of this program, attendees will be able to:

Describe key drivers of burnout and moral injury in the health care workforce
Apply improvement methods to advance an organizational workforce well-being strategy
Practice leadership skills to engage colleagues and secure support for workforce well-being initiatives
Identify approaches for effective well-being measurement while avoiding survey fatigue

Instructions

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

Planning Committee

Deborah Bamel, MPH, Director, Delivery
Lauren Downing, Director, Program Management, IHI
Kedar Mate, MD, President and Chief Executive Officer, IHI
Patricia McGaffigan, RN, Vice President, IHI
Jonathan Ripp, MD, MPH, Professor of Medicine, Medical Education and Geriatrics and Palliative Medicine, Dean for Well-Being and Resilience and Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai
Cynda Hylton Rushton, PhD, RN, FAAN, Anne and George L. Bunting Professor of Clinical Ethics at the Johns Hopkins Berman Institute of Bioethics and the School of Nursing
Cindy Betti-Sullivan, Senior Director, Program Design, IHI

Session Materials

If you are registered for this program and would like to access the available materials, please follow these steps:

Click “My IHI” at the top of this page and log in.
Once you’re logged in, click on “My Participation" tab and then the button that says "My Materials."
Click on the "My Materials" button to access handouts and other documents that will be used in this program.

Fees

Regular Rate: $5,995 USD per person
Group Rate: $5,095 USD per person (groups of three or more save 15%)

Scholarships

IHI is pleased to offer a limited number of 25% and 50% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

When this program becomes available, you can apply by completing the online Scholarship Application.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. Group discounts are also available. See the information above.

To ensure equal distribution of funds, all scholarship applications are reviewed using the same scoring criteria. All awarded amounts are final.

Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.

Group Discounts

Group Rate: $5,095 USD per person

Organizations sending three or more people are eligible to receive a 15% Group Discount. To register a group, fill out the Group Registration form.

Please note:

If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration.
After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase.

Review IHI Cancellation Policy

Need Help?

Email info@ihi.org

Laurie Gerdt, LMHC

Quality and Patient Safety Advisor

"The Leadership for Workforce Well-Being program provided me with the structure from which I have been building a robust campaign. From writing a mission statement for this work to identifying metrics to gauge progress and impact, this is a well-rounded program that impacts you both personally and professionally."

Jennifer L. Embree, DNP, RN, NE-BC, CCNS, FAAN

Chief Quality Officer

"The IHI Leadership for Workforce Well-Being Program provided me with high-level experiential learning beginning with an in-person session with provocative international expert thought leaders and a cohort driven to enhance workforce well-being. The ongoing synchronous and asynchronous program provided compelling content to immerse and propel us into driving sustainable strategy around well-being, diversity, equity, inclusion, belonging, and justice."

Victoria Cassa Alcuaz, MSN, RN, CCRP

Clinical Nurse Specialist and IHI Fellow

"IHI’s Leadership for Workforce Well-Being Program afforded me with the language and framework to articulate and drive the imperative actions needed to address staff well-being and safety across the care continuum. I feel inspired collaborating with equally passionate and committed individuals keen to change the narrative."

Training

Improvement Advisor Professional Development Program

Format:

In-Person & Online

Course Opens:

Sep 09, 2025

Sep 30, 2025

Where:

Boston, MA, USA

Sessions:

Three In-Person Workshops, Monthly Zoom Calls

Fee:

$16,400 per person

Did you miss the last info call? Watch the Recording & Review the Slides

Build Advanced Knowledge and Skills to Excel in the Science of Improvement

The Improvement Advisor (IA) is devoted to helping identify, plan, and execute improvement projects throughout an organization, deliver successful results, and spread changes across the entire system. Organizations that achieve multiple and sustained improvements usually have the invaluable leadership of an IA at the helm of their improvement initiatives.

What You Will Learn

Program Design and Focus

Who Should Attend

Expert Faculty

David M. Williams, PhD, Improvement Advisor, DMW/Austin, is a scholar-practitioner in the science of improvement. He supports individuals and teams in learning the theories and methods of the science of improvement to enhance processes and systems. He works with leaders pursuing Quality as an Organizational Strategy (QOS). He supports IHI’s work as an improvement advisor and is faculty for the IHI Improvement Advisor Professional Development Program. Previously, he was Senior Lead in Improvement Science and Methods at IHI and developed the IHI Chief Quality Officer Professional Development Program. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is an expert on paramedic care and emergency medical services systems.

Rebecca Steinfield, MA, Senior Director and Improvement Advisor, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, and mentors “improvers-in-training.” Rebecca sits on IHI’s Improvement Science and Methods team and serves as an Improvement Advisor on results-oriented work.

Jane Taylor, EdD, Improvement Advisor and Learning Designer, supports learning collaboratives and innovation projects by providing expertise in improvement approaches and measurement. She has advised collaboratives for both adult and pediatric populations. She is interested in the integration of transformative learning, improvement science, and clinical improvement as well as engaging persons in their care. Jane has an EdD from Columbia University, Teachers College in Adult Learning and Leadership. In her spare time, she plays the violin and is a competitive amateur ballroom dancer. Jane is a trusted friend and colleague to many; a sister, wife and aunt.

Lloyd P. Provost, Statistician and Senior Improvement Advisor at Associates in Process Improvement, helps individuals and organizations learn the science of improvement to enhance their processes and systems. Mr. Provost's experience is in applications of statistical process control and in designing research and quality improvement studies. For the past 16 years, he has worked as an IHI Senior Fellow as an improvement advisor. He also serves on the IHI faculty for the Improvement Advisor Development Program, provides improvement advisor support for IHI's developing countries programs, and coordinates the development and work of other improvement advisors that support IHI. He provides support for the QI curriculum for the IHI Open School. Mr. Provost co-authored the books Quality Improvement Through Planned Experimentation, The Improvement Guide, and The Health Care Data Guide.

How to Participate

Program Information:

Get inside info on this exclusive program!

Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here

Make the case for Improvement Advisor:
Download our Executive Summary
Download the Improvement Advisor 2025 Brochure

Session Agenda

Download the 2025 Agenda here

This 12-month professional development program includes three four-day in-person workshops in Boston, MA, and a series of web-based sessions in the months between meetings. The workshops provide an opportunity for participants to receive feedback on their projects from the faculty and fellow participants.

Some schedule elements are subject to change. Any questions or concerns about the schedule, please email: improvementprograms@ihi.org

Continuing Education

Credit totals for the 2025 Improvement Advisor program are being finalized.

This program typically provides 75 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

As a result of this program, attendees will be able to:

Lead improvement efforts in your organization
Use the system of profound knowledge to guide your work -
Use Shewhart charts to understand variation -
Develop projects informed by Planned Experimentation to understand the cause-and-effect system producing the outcomes.

Planning Committee

Rebecca Steinfield, MA, Senior Project Director and Improvement Advisor, IHI
Amar Shah, MD, Chief Quality Officer, East London Foundation NHS Foundation Trust
Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
Elena Origlio, Senior Program Manager, IHI
Matt Berry, Senior Marketing Manager, IHI

Fees & Scholarships

Enrollment Fee

Regular Rate: $16,400 per participant

This fee includes:

All program materials, tools, and literature
Monthly webinars and coaching
A community site and listserv to connect participants throughout the program and encourage active collaboration, facilitated by IHI faculty

Group Rate: $13,940 per participant

Organizations sending three or more people are eligible to receive a 15% Group Discount. Please fill out the Group Enrollment form to register a team at the Group Rate.

GSA Pricing For US Government

IHI offers GSA pricing for US government employees to enroll in this educational program. For more information and pricing, see IHI's GSA schedule.

Scholarships Available

IHI is pleased to offer a limited amount of funding for scholarships. Please note that scholarships are available to assist with program enrollment costs ONLY and are not applicable for travel, food, or accommodation costs associated with attending the program. To apply for scholarships and special discounts, complete the online Scholarship Application.

Scholarship applications are due by July 27, 2025.

Please note:

If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration. 
After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase.

Payment and Cancellation Policy

Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during registration or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your payable check to IHI.
Cancellations: For cancellations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Obtaining a visa is the responsibility of the customer. If you cannot obtain a visa in time to participate in the first in-person event, we will be able to provide a 50% refund of your enrollment fee.
Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
Substitutions: One attendee may be substituted for another at any time by emailing info@ihi.org.

Logistics

The Improvement Advisor program three four-day in-person workshops will held at:

Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109
United States

Meals: Continental breakfast and lunch will be provided on all workshop days. Participants will be responsible for their own dinners.
Dress Code: Please dress business casual. You may wish to bring a sweater or jacket since the meeting rooms are cold at times.

Michael Walburn, MBChB

Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust

“The [IA] program has been a genuinely life-changing experience for me... The quality of teaching, range of topics covered, and educational techniques were the best I have encountered in 25 years as a doctor.”

Training

IHI Moving Quality Improvement from Theory to Action

Attendance:

Online

Fee :

$549 per person*

Duration:

9 Weeks

Interest List

Registration for this offering is now closed. Please fill out the form above to be notified when registration for the next offering opens.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

On a global scale, the challenges facing health and health care can seem daunting. But every day, people all over the world are making a difference on a local level. The Moving Quality Improvement from Theory to Action online course provides the tools and skills needed to make positive change through improvement projects.

Did you miss the last info call? Watch the Recording & Review the Slides

What You Will Learn

Who Should Attend

Faculty

Jesse McCall, MBA, Senior Director and Improvement Advisor, Institute for Healthcare Improvement (IHI), coaches individuals and organizations through the process of improvement. This includes the data-driven identification of strategic improvement priorities, the development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. Jesse also has extensive experience coaching organizations to engage clinical staff to reduce burnout and foster joy in work. Jesse joined IHI in 2007 and over his tenure has designed, executed, and evaluated programs and projects around the world. Jesse is also a Teaching Fellow at The Harvard T.H. Chan School of Public Health. Jesse has expertise in practical application of the science of improvement, staff engagement and wellbeing, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and his MBA at the UMASS Amherst Isenberg School of Management.

Angela G. Zambeaux, Director, Institute for Healthcare Improvement, has managed a wide variety of IHI projects and programs. Since 2013 Angela has managed the Always Events program and contributed to the spread of Always Events across NHS England through the publication of a toolkit and coaching of improvement teams. Angela has worked with The Conversation Project and Conversation Ready projects to help make sure people’s end of life care wishes are expressed and respected. As a Project Director her role includes project design, delivery, and evaluation. Prior to joining IHI, Ms. Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students.

Additional Resources

Do you have a stalled improvement project you want to push forward? Looking to develop a formal process and engage a team to support an improvement idea? Identified a health disparity and want to close it? Tasked by your supervisor or leader to solve a problem? If you've identified an opportunity for improvement, this course will help you put your ideas into practice.

Join this fast-paced experience to learn how to apply the right tools to your quality improvement efforts with the guidance of our expert faculty. Online lessons will teach the process of improvement and when to use specific improvement tools, assignments will direct you to apply those tools to an ongoing project, and live calls will provide additional examples, case studies, and coaching to drive your improvement project towards results that matter. Calls also provide opportunities to network with and learn from your peers.

This active learning opportunity will extend beyond the virtual experience. As you gain experience with new improvement tools and skills, you will manage your improvement project, apply your learning, and run your own tests of change, from start to sustainability.

This course expands upon these IHI Open School courses, though they are not prerequisites to enroll in the program:

QI 101: Introduction to Health Care Improvement
QI 102: How to Improve with the Model for Improvement
QI 103: Testing and Measuring Changes with PDSA Cycles
QI 104: Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools
QI 105: Leading Quality Improvement

Join us for this project-based learning experience.

Making the Case: Download the Justification Letter to provide high-level information on the Leading Quality Improvement: Essentials for Managers program to your leadership.

Session Agenda

The agenda for the February 2025 offering is available to download:

Download the High-Level Agenda

Course Design

The design of the Moving Quality Improvement from Theory to Action online course with coaching consists of All Learner Calls (live, synchronous calls), and Lessons (asynchronous online assignments). Each lesson will be released 2 weeks ahead of each All Learner Call.

Continuing Education

The Moving Quality Improvement from Theory to Action program is approved for a maximum of 10 credits for physicians, nurses, pharmacists, and the Certified Professionals in Patient Safety (CPPS) recertification. This program is approved by NAHQ for a maximum of 10 Certified Professional in Healthcare Quality (CPHQ) continuing education credits.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 10 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

Planning Committee

Kedar Mate, MD, President and Chief Executive Officer, IHI
Jesse McCall, MBA, Senior Director, IHI
Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
Samantha L. Thompson, PharmD, CPh, Assistant Professor of Pharmacy, Florida A&M University, College of Pharmacy and Pharmaceutical Sciences, Institute of Public Health, Northeast Florida Pharmacy Practice Center
Catherine Warchal, Program Manager, IHI

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

Click on the "My IHI" link on the top of this page
Once you are logged in, click on the "Credits" tab to see CE information.
Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.

Fees & Scholarships

Registration Rates

Regular Rate: $549 per person

This rate includes all video modules released throughout the online course, three all-learner calls, and the use of all tools and resources.

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions

To apply for a scholarship, please complete the online Scholarship Application.

Scholarship applications are due by January 10, 2025. Scholarship decisions will be announced by January 17, 2025.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

Review IHI Cancellation Policy

Logistics

Start Today

Click on the Register button to login or create an account.
Visit the IHI Education Platform to view program details and complete your registration for the training.
Invoices can be found and paid through your My Account section.

Need Help?

Email

info@ihi.org

Jennifer Wilson

Clinical Nurse Consultant of Safety and Quality

“Comprehensive and easy to understand overview of key principles of quality improvement, including the use of supportive tools to implement activities your practice setting.”

Margaret Alfaro

Senior Manager, Evaluation and Compliance

“Very helpful resources and insights. Course is flexible/quick enough for professionals to add into busy schedules. Can implement concepts/ideas immediately rather than after course is completed.”

Carol Smith

Quality Assurance Coordinator

“Very well put together course for the beginner, intermediate, or seasoned performance improvement professional. Interesting examples, clear directions, and easy to follow projects make for a worthwhile endeavor.”

Training

IHI Redesigning Event Review with Root Cause Analyses and Actions (RCA2)

Format:

Online

Begins:

Sep 09, 2025

Sep 23, 2025

Duration:

16 Weeks

Fee:

$549

To register a group of 2+, fill out the form above

Want to learn more? Join our informational call on July 22, 2025, 11:00 AM – 12:00 PM ET.

Fill out this form to download the program brochure.

Program includes self-paced online content, three live All-Learner Calls, social learning with your peers, and access to one-on-one coaching with expert faculty.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Learn to improve your event review process with a unique approach — endorsed by leaders in patient safety across the United States and abroad — that expands upon traditional root cause analysis.

Want to learn more? Join our informational call on July 22, 2025, 11:00 AM – 12:00 PM ET.

What You Will Learn

Who Should Attend

Faculty

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources, works in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program and on Redesigning Event Review with Root Cause Analysis and Action (RCA2). Prior to Joining Aptive Resources she served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. She has presented her work on RCA2 and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Rollin J. “Terry” Fairbanks MD, MS, CPPS, is Senior Vice President and Chief Quality & Safety Officer at MedStar Health, Executive Director of the MedStar Institute for Quality and Safety, and Professor Of Emergency Medicine at Georgetown University. Dr. Fairbanks started his career as a safety scientist focused on human factors engineering in the transportation industry, and later became a physician. He has become an expert in the application of safety science in health care. In 2010 he founded MedStar Health’s National Center for Human Factors in Healthcare, now one of the largest embedded health care human factors centers in the world. He has authored more than 200 publications and edited a book on health care safety and human factors engineering. He has served in safety advisory roles for several national organizations and for the United States, British, Spanish, and Australian governments, and serves in several national advisory roles in addition to his role as IHI faculty. Dr. Fairbanks is a former paramedic, EMS medical director, and general aviation pilot. He practices emergency medicine at the MedStar Washington Hospital Center in Washington DC.

Tejal K. Gandhi, MD, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. In this role, Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focusing on improving patient and workforce safety. Prior to this, Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when NPSF merged with IHI. She has also served as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates within the IHI Safety portfolio and was a board member of the Certification Board for Professionals in Patient Safety which administers the Certified Professional in Patient Safety credential.

Richard D. Guthrie, Jr., MD, CPE, is the System Chief Quality Officer of Ochsner Health. As the Chief Quality Officer, Guthrie oversees the development and implementation of strategies and programs aimed at improving patient safety and quality for the health system. Dr. Guthrie previously served as the Regional Medical Director — Ochsner Medical Center from 1999–2014. As Medical Director, Guthrie oversaw the physician group and was responsible for physician recruitment, clinical program development, and professional affairs. Dr. Guthrie earned his Bachelor of Science degree from the University of New Orleans, summa cum laude, and graduated from Louisiana State University Medical School, Alpha Omega Alpha, in 1986. Dr. Guthrie received his internal medicine training, including residency and chief residency, at Alton Ochsner Medical Foundation.

Additional Resources

When accidents occur in health care, providers and health systems have an urgent responsibility to respond to prevent future harm.

In this online course, you'll learn to improve your event review process with a unique approach — endorsed by leaders in patient safety across the United States and abroad — that expands upon traditional root cause analysis.

Moving swiftly after a safety incident occurs, you'll learn to establish a small team to conduct interviews, develop a flowchart, and pinpoint vulnerabilities in your system: poor equipment design, inadequate training, or insufficient resources.

Most importantly, by the end of the course, you'll gain tools and strategies to address these vulnerabilities with sustainable actions that really work to prevent future harm. This is the focus of Root Cause Analyses and Actions — or RCA2.

Session Agenda

This program consists of 3 live online sessions and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete per session.

The agenda for the September 2025 offering is available to download:

Redesigning Event Review with Root Cause Analyses and Actions (RCA2) Agenda

Continuing Education

Continuing education credits for this program are still being finalized and will be updated shortly.

After attending this course, attendees will be able to:

Define an improved event review process with a unique approach that expands upon traditional root cause analysis.
Identify how to form a multidisciplinary team to collect data and evaluate current state.
Apply evidence-based tools and techniques to address vulnerabilities with sustainable actions to prevent future harm.

Planning Committee

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant

Britney Pierre, RN, MAS, BSN, Senior Project Manager, Institute for Healthcare Improvement

Lauge Sokol-Hessner, MD, CPPS, Clinical Associate Professor, Medicine, University of Washington

CE Instructions

Continuing education credits will not be awarded for non-educational activities, including (and not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

Click on the "My IHI" link on the top of this page
Once you are logged in, click on the "Credits" tab to see CE information.
Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.

Fees & Scholarships

Fee: $549 per person

Includes self-paced online content, three live All-Learner Calls, social learning with your peers, and access to one-on-one coaching with expert faculty.

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

Scholarship applications are due August 22, 2025. Scholarship decisions will be announced on August 29, 2025.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

Review IHI Cancellation Policy

Logistics

Start Today

Click on the Register button to login or create an account.
Visit the IHI Education Platform to view program details and complete your registration for the training.
Invoices can be found and paid through your My Account section.

Maricia Silvera-Batson, RN

Scarborough Health Network

"This course is great for the novice to the expert in regards to RCA knowledge. It can be completed while working a full-time job. The content is very relevant to anyone responsible for conducting RCAs and is jammed packed with exceptional resources and examples."

James Laughton, MD

Hamad Medical Corporation

"Excellent course, as usual, from IHI. The quality of content and learning continues to be inspiring."

Missy Polito

West Virginia University Medicine

"This course was the 'icing on the cake' for me. I have been performing RCAs for over 5 years and was able to relate easily to each of the lessons. These lessons confirmed what I already knew, but also provided additional details and learning to expand upon my knowledge of the RCA process."

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