Improvement Coach Professional Development Programme: October 2025
Improvement Coach Professional Development Programme
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*Prices are listed in USD
Develop Improvement Knowledge and Skills to Coach and Facilitate Improvement Teams
Want to learn more? Join our informational call on August 18, 2025, from 10:00 am-11:00 am ET.
Brenda Carson, Senior Professional Officer at the Northern Ireland Practice & Education Council for Nurses and Midwives, began her nursing career in 1986 in the Royal Victoria Hospital, Belfast and worked in a number of nursing positions across South Eastern Health and Social Care Trust in Northern Ireland before taking up post as Patient Safety Officer in 2005. Brenda has trained with IHI as a Patient Safety Officer, an Improvement Coach and an Improvement Advisor and progressed to the role of Senior Lead Nurse for Patient Safety and Quality Improvement leading a number of improvement initiatives across the organization and managing a Quality Improvement Academy within the organization to build Improvement Science capacity and capability at all levels of Health and Social Care. At the end of 2023 Brenda took up a new role as a Senior Professional Officer within the Northern Ireland Practice & Education Council for Nurses and Midwives. Brenda has twice been awarded the Northern Ireland RCN Chief Nursing Officers award for Patient Safety in 2007 and 2014. In her free time Brenda loves to spend time with her 2 grandchildren and walking with her dog Molly. 
Susan Hannah, Senior Director for Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish healthcare, responsible for the delivery of patient safety in a health system and as faculty for the national programme. A trained Improvement Advisor with IHI, she worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Susan led the design and delivery of a national Raising Attainment for All QI Collaborative for education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative; a large-scale national programme that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.Agenda
This program consists of 3 live online sessions and 2 in Belfast, England, each from 2:00 PM to 3:30 PM GMT, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.
Improvement Coach UK October 2025
Topics Covered
The Improvement Coach Program covers coaching individuals and teams on the science of improvement and coaching tactics specific to improvement teams. This program is highly interactive; participants can practice their learning with peers one-on-one and in small groups. Participants are also expected to practice with their teams back home regularly. A summary of topics covered includes:
- The science of improvement
- Deming's System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
- Aim statements
- Measurement: developing measures, operational definitions, and data collection tools
- Run charts: creating, using and analyzing run charts
- Change ideas: developing, selecting, and prioritizing changes
- Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
- Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
- Coaching in the context of improvement
- The role of an Improvement Coach
- Building your improvement team
- Teamwork and communication
- Facilitation
- Running effective meetings and making team decisions
- One-on-one coaching
- Opportunities to apply skills
- Practicing coaching
- Sharing learning and progress with your own team
- Explore case studies from a variety of fields
Planning Committee
- Lauren Hayden, Director and Improvement Advisor, IHI
- Angela Zambeaux, Project Director, IHI
- Elena Origlio, Senior Program Manager, IHI
- Susan Hannah, Senior Project Director, IHI
Brenda Carson, Senior Professional Officer at the Northern Ireland Practice & Education Council for Nurses and Midwives
Fees
Regular Rate: $5,495 per person
Group Rate: $4,671 per person
Organizations sending three or more people can receive a 15% Group Discount. To register a group, fill out the Group Registration form.
Please note:
- If you are eligible for a discount — because you qualify for a membership discount or have received a need-based scholarship — it will be automatically applied to your registration.
- After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after purchasing.
Scholarships
IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.
To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.
To apply for a scholarship, please complete the online Scholarship Application by September 22, 2025. IHI will not consider applications submitted after this date.
IHI will notify all applicants of their scholarship status by September 29, 2025.
Cancellations, Refunds, Substitutions
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
- Cancellations: For cancelations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another by calling the IHI Customer Experience Department or emailing info@ihi.org.
Review our full cancellation policy
Our Guarantee to You
If you are not completely satisfied that attending an IHI educational program is a valuable experience for any reason, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.