Programa de Desenvolvimento Profissional do Improvement Coach: Outubro de 2025

Brenda Carson, Senior Professional Officer at the Northern Ireland Practice & Education Council for Nurses and Midwives, began her nursing career in 1986 in the Royal Victoria Hospital, Belfast and worked in a number of nursing positions across South Eastern Health and Social Care Trust in Northern Ireland before taking up post as Patient Safety Officer in 2005. Brenda has trained with IHI as a Patient Safety Officer, an Improvement Coach and an Improvement Advisor and progressed to the role of Senior Lead Nurse for Patient Safety and Quality Improvement leading a number of improvement initiatives across the organization and managing a  Quality Improvement Academy within the organization to build Improvement Science capacity and capability at all levels of Health and Social Care. At the end of 2023 Brenda took up a new role as a Senior Professional Officer within the Northern Ireland Practice & Education Council for Nurses and Midwives. Brenda has twice been awarded the Northern Ireland  RCN Chief Nursing Officers award for Patient Safety in 2007 and 2014​. In her free time Brenda loves to spend time with her 2 grandchildren and walking with her dog Molly. 

Susan Hannah, Senior Director for Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish healthcare, responsible for the delivery of patient safety in a health system and as faculty for the national programme. A trained Improvement Advisor with IHI, she worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Susan led the design and delivery of a national Raising Attainment for All QI Collaborative for education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative; a large-scale national programme that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.​