Paul B. Batalden, MD, Senior Fellow, Institute for Healthcare Improvement (IHI), is Professor Emeritus of Pediatrics, Community and Family Medicine and The Dartmouth Institute for Health Policy and Clinical Practice at Dartmouth Medical School. He teaches about the leadership of improvement of health care quality, safety, and value at Dartmouth, IHI, and the Jönköping Academy for the Improvement of Health and Welfare in Sweden. Dr. Batalden was the Founding Chair of the IHI’s Board of Directors. In addition, he helped found, create, or develop the Veterans Administration National Quality Scholars program, the IHI Health Professions Educational Collaborative, the General Competencies of the Accreditation Council for Graduate Medical Education, the Center for Leadership and Improvement at Dartmouth, the annual Health Professional Faculty Summer Camp at Dartmouth, the Dartmouth Hitchcock Leadership Preventive Medicine Residency, the SQUIRE publication guidelines, and the National College Health Improvement Program. He currently chairs the International Network for the Improvement Scientist Fellowship Program of The Health Foundation, and is a member of the Institute of Medicine of the National Academy of Sciences. His current interests include the multiple knowledge systems that inform the improvement of health care.

 

 

Leonard L. Berry, PhD, is University Distinguished Professor of Marketing, Regents Professor, and holds the M.B. Zale Chair in Retailing and Marketing Leadership in the Mays Business School at Texas A&M University. As a Senior Fellow of the Institute for Healthcare Improvement, he is studying service improvement in cancer care for patients and their families. Dr. Berry was named a Presidential Professor for Teaching Excellence in 2008. As a Visiting Scientist at Mayo Clinic in 2001-2002, he conducted an in-depth research study of health care service, the basis for his 2008 book, Management Lessons from Mayo Clinic. He also has conducted field research at Gundersen Health, ThedaCare, and Bellin Health, three high-performance health systems in Wisconsin. Dr. Berry has authored ten books and numerous academic articles, and he is an invited lecturer throughout the world. In 1982, he founded the Center for Retailing Studies at Texas A&M and served as its director through June 2000. His teaching and research have been widely recognized with many honors, including the Distinguished Achievement Award in Teaching (1990) and the Distinguished Achievement Award in Research (1996 and 2008) from Texas A&M, the highest honors bestowed upon its faculty members. In 2014, he was selected as the inaugural recipient of the Outstanding Doctoral Alumni Award from the Carey School of Business at Arizona State University. Dr. Berry is a Fellow of the Academy of Marketing Science and a former national president of the American Marketing Association. He is a member of the board of directors of several major public companies and national not-for-profit organizations.

 

 

Donald M. Berwick, MD, MPP, FRCP, KBE, is President Emeritus and Senior Fellow at the Institute for Healthcare Improvement (IHI), an organization he co-founded and led as President and CEO for 19 years. He is one of the nation’s leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, Professor of Health Policy and Management at the Harvard School of Public Health, and as a member of the staffs of Boston’s Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as vice chair of the US Preventive Services Task Force, the first “Independent Member” of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He is an elected member of the American Philosophical Society, the American Academy of Arts and Sciences, and the National Academy of Medicine (NAM, formerly the Institute of Medicine, or IOM). Dr. Berwick served two terms on the IOM’s governing Council, was a member of the IOM’s Global Health Board, and currently chairs the NAM Board on Health Care Services. He served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. His numerous awards include the 2007 William B. Graham Prize for Health Services Research, the 2006 John M. Eisenberg Patient Safety and Quality Award, and the 2007 Heinz Award for Public Policy. In 2005, he was appointed Honourary Knight Commander of the British Empire by Her Majesty Queen Elizabeth II, the highest honor in the UK for non-UK citizens. He is the author or co-author of more than 200 scientific articles and six books. He also currently serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.

 

 

Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker on quality improvement at major health care conferences, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities. Additionally, she chairs the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.​​

 

 

Vice Admiral (retired) Raquel Cruz Bono, MD, MBA, FACS, commissioned in June 1979, obtained her baccalaureate degree from the University of Texas at Austin and attended medical school at Texas Tech University. She completed a surgical internship and a General Surgery residency at Naval Medical Center Portsmouth, and a Trauma and Critical Care fellowship at the Eastern Virginia Graduate School of Medicine in Norfolk. Shortly after training, Dr. Bono saw duty in Operations Desert Shield and Desert Storm as head, Casualty Receiving, Fleet Hospital 5 in Saudi Arabia. Her various clinical leadership appointments included division head of Trauma; head of the Ambulatory Procedures Department; chair of the Laboratory Animal Care and Use Committee; and chair of the Medical Records Committee. As a senior military officer, Dr. Bono held a number of executive leadership positions at the National Naval Medical Center in Bethesda, Maryland; Navy Bureau of Medicine and Surgery; US Pacific Command, Hawaii; Walter Reed National Military Medical Center; and culminating as the director and a Vice Admiral, Defense Health Agency. She is a diplomat of the American Board of Surgery and has an Executive MBA from the Carson College of Business at Washington State University. Her personal decorations include three Defense Superior Service Medals, four Legion of Merit Medals, two Meritorious Service Medals, and two Navy and Marine Corps Commendation medals.

 

 

Alide Chase, MS, retired from a 34-year career with Kaiser Foundation Health Plan Inc. and Kaiser Foundation Hospitals as Senior President, Medicare Clinical Operations and Population Care. At Kaiser, she oversaw programs that supported the development and implementation of the national Medicare Clinical Care Delivery Strategy and Kaiser Permanente members’ total health. In addition to her work in the Medicare area, Ms. Chase was the Co-Executive Director of the Kaiser Permanente Care Management Institute. She also served in a variety of roles, including Hospital Administrator for both Kaiser Sunnyside Medical Center and Bess Kaiser Hospital. In her role as Area Administrator, she had the opportunity to manage medical offices in the northwest. She also served in the role of Northwest Vice President for Medical Operations. Ms. Chase is currently a consultant in the areas of health care governance, system performance measurement, transformation, and population care. As an IHI Senior Fellow, she is working to establish a strong network of Senior Fellows, who can serve in the role of advisors to IHI leaders in the areas of strategy and program development.

 

 

Lord Nigel Crisp is an independent crossbench member of the House of Lords in the UK and works mainly on international development and global health. He is Strategic Advisor to the CEO on Global Health and a Senior Fellow at the Institute for Healthcare Improvement. The former Chief Executive of the National Health Service (NHS) and Permanent Secretary of the Department of Health, he led major reforms in the English health system. Prior to joining the NHS, he served as Chief Executive of the Oxford Radcliffe Hospital NHS Trust. He also co-chaired an international Task Force on increasing the education and training of health workers in developing countries, and subsequently co-founded the Zambia UK Health Workforce Alliance in 2009 to implement some of the Task Force's proposals. He is an Honorary Professor at the London School of Hygiene and Tropical Medicine, and an Honorary Fellow of St. John's College in Cambridge and of the Royal College of Physicians. He chairs or is an advisory board or trustee member of numerous organizations, including Sightsavers International, African Centre for Health and Social Development, the Global Health Programme at the Aspen Institute, and RAND Europe, among others. He is author of the book Turning the World Upside Down: The Search for Global Health in the 21st Century.

 

 

Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital (MGH), is a lecturer in the MGH Department of Medicine and an Associate in Health Policy at Harvard Medical School. Before joining MGH, she was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on health care, Ms. Edgman-Levitan has been the co-principal investigator on the Harvard Consumer Assessment of Healthcare Providers and Systems Study (CAHPS) study from 1995 to the present, and she is an IHI Senior Fellow. She is an editor of Through the Patient’s Eyes and The CAHPS Improvement Guide, and has authored many publications on patient-centered care and patient engagement. She is a co-author of the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. She chaired the NCQA PCMH Advisory Committee to develop the 2011 standards for PCMH practice recognition and chaired the Imperial College of London’s Patient Engagement Forum for the World Innovation Symposium in Healthcare. She also chaired the Lucian Leape Institute’s roundtable on patient engagement in patient safety and authored Safety is Personal: Partnering with Patients and Families for the Safest Care. Ms. Edgman-Levitan serves on several boards and national advisory committees, including the American Board of Internal Medicine Council, the Patient-Centered Primary Care Collaborative, and the IHI/NPSF Lucian Leape Institute.

 

 

Navina Evans, MBBS, DCH, MRCPsych, Chief Executive of Health Education, England, previously served as Chief Executive of East London NHS Foundation Trust (ELFT). She has more than 20 years of clinical experience in psychiatry, medicine, and pediatrics and previously held the positions of Deputy Chief Executive and Director of Operations. Dr. Evans has worked as the Clinical Director for Child and Adolescent Mental Health Services at ELFT. She has also been involved in medical education and provided pastoral care to medical students. She acts as a trustee for Think Ahead Organisation, which develops training programs for mental health social work. She was awarded an honorary fellowship by the Royal College of Psychiatrists in 2020.

 

 

Derek Feeley was President and CEO of the Institute for Healthcare Improvement (IHI) from 2015 to 2020 and served as IHI’s Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy to improve health and health care worldwide. Prior to joining IHI, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.

 

 

Elliott Fisher, MD, MPH, Professor, The Dartmouth Institute for Health Policy and Clinical Practice, is a leading health care researcher and advocate for improving health system performance. He is a professor of Medicine, Community and Family Medicine and Health Policy at The Dartmouth Institute and the Geisel School of Medicine. Dr. Fisher was one of the originators of the concept of “accountable care organizations” (ACOs) and worked with colleagues to carry out the research that led to their inclusion in the Affordable Care Act. His current research is exploring how physician practices, hospitals, and integrated delivery systems have adopted innovations in payment and delivery and their impact on patient care. He has published over 200 research articles and commentaries and is a member of the Institute of Medicine.

 

 

Tejal K. Gandhi, MD, MPH, CPPS, is Chief Safety and Transformation Officer at Press Ganey. She previously served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement from 2017 to 2019, and as President and Chief Executive Officer of the National Patient Safety Foundation from 2013 to 2017. Dr. Gandhi also holds an appointment as Senior Lecturer at Harvard Medical School, and was elected as a member of the National Academy of Medicine in 2019. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, supporting educational and professional certification efforts and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology of medical errors in the outpatient setting and possible prevention strategies. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital and as Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH degrees from Harvard Medical School and the Harvard T.H. Chan School of Public Health and trained at Duke University Medical Center.

 

 

Don A. Goldmann, MD, Chief Scientific Officer Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), focuses on deepening the credibility of improvement and implementation science by forging relationships with key scientific, academic, and health services research organizations. He has decades of experience in helping health care systems and clinical teams improve the quality, safety, and value of care. He advances the rigor of IHI’s results-oriented work by deploying sound project design and program evaluation methods. Dr. Goldmann has experience across the translational research continuum, including bench science, epidemiology, clinical trials, and implementation research. He has participated in the development of numerous quality measures and he lectures and writes on the value of quality indicators in value-based payment, benchmarking, and improvement. He advocates for integration of improvement science and HIT/technology to accelerate progress toward vibrant and effective learning health systems, clinical decision support, and population health and equity. He is lead faculty for a IHI/HarvardX Massive Open Online Course (MOOC) on Practical Improvement Science and is leveraging the MOOC in a large national collaborative to reduce inappropriate antibiotic prescribing. He is Co-director for the Harvard-Wide Pediatric Health Services Research Fellowship Program that he founded. He leads a Harvard College General Education course that explores how infectious diseases lead to social injustice and influence history, art, and literature. He serves on several advisory committees and boards. He is Professor of Pediatrics at Harvard Medical School and Professor of Immunology and Infectious Diseases, and Epidemiology, at Harvard T.H. Chan School of Public Health.

 

 

Ellen Goodman is Co-Founder of The Conversation Project, which is dedicated to helping people talk about their wishes for end-of-life care. She has spent most of her life chronicling social change and its impact on American life. She was one of the first women to write for the OpEd pages, where she became, according to Media Watch, the most widely syndicated progressive columnist in the country. After Ms. Goodman began her career as a researcher for Newsweek magazine, she was a reporter for The Detroit Free Press in 1965 and two years later went to The Boston Globe, where she began writing her column in 1974. In 1980, she won the Pulitzer Prize for Distinguished Commentary. She won many other awards, including the Ernie Pyle Award for Lifetime Achievement from the National Society of Newspaper columnists. She is the author of seven books.

 

 

Carol Haraden, PhD, is a Senior Fellow at the Institute for Healthcare Improvement (IHI), where she served as Vice President for 19 years. She was a member of the IHI team responsible for developing innovative designs in patient care, and she helped lead the IHI portfolio of patient safety programs worldwide, including large-scale improvement programs in Scotland, Denmark, Singapore, and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes, and innovation in heath care design. She served on the Berwick Commission and the National Advisory Group on improving patient safety in the English NHS; the Institute of Medicine Committee, Engineering Approaches to Improve Health Care; and AHRQ study sections. Dr. Haraden has been a judge for several national quality awards, including the AHA Quest for Quality Award and The Joint Commission John Eisenberg Award for Patient Safety and Quality. She has been an associate editor for the BMJ Quality & Safety journal.

 

 

Helen Haskell is president of the nonprofit patient safety organizations, Mothers Against Medical Error and Consumers Advancing Patient Safety. Since the medical error death of her young son Lewis in 2000, she has worked to improve health care safety and quality. In her home state of South Carolina, she was the architect of the Lewis Blackman Patient Safety Act, which required, for the first time, that health care providers be clearly identified and that patients be provided with an emergency response system in hospitals. She was closely involved in the passage and implementation of the South Carolina Hospital Infection Disclosure Act and served for many years on its advisory committee. Ms. Haskell is co-chair of the WHO Patients for Patient Safety Advisory Group, a past board member of the Institute for Healthcare Improvement, and a member of the steering committee of Consumers United for Evidence-Based Medicine, the consumer arm of the US Cochrane Collaboration. She serves on numerous other boards and committees.

 

 

Gerald B. Healy, MD, FACS, FRCS, FRCSI, Emeritus Gerald B. Healy Chair in Otolaryngology, Children's Hospital, Boston, is former Surgeon-in-Chief at Children's and currently Professor of Otology and Laryngology at Harvard Medical School. As a Senior Fellow at the Institute for Healthcare Improvement, he is focusing on surgical safety, peer-review, and quality and safety programming for department chairs. He has served as president of several associations and societies, including the Massachusetts Chapter of the American College of Surgeons and the American Society of Pediatric Otolaryngology, among others. Dr. Healy was previously Secretary and President of the American Laryngological Association, and Chairman of the Board of Regents and immediate past-president of the American College of Surgeons. He is an Honorary Fellow of the Royal College of Surgeons in both Ireland and England. An active scholar and lecturer, Dr. Healy publishes extensively in professional journals and books, and he lectures internationally on health care reform, patient safety, the need to restructure medical education, and international medical collaboration.

 

 

Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum in the County Council of Jönköping, Sweden. The Qulturum is a center for quality, leadership, and management development for the employees in the County and also for health care on the regional and national levels. Mr. Henriks joined Qulturum in 1998 and he has more than twenty years of experience in management in the Swedish health care system. A member of the Jönköping County Council Strategic Group, he has also been Jönköping’s project director for the Pursuing Perfection initiative. Mr. Henriks is part of the Strategic Committee of the International Forum on Quality and Safety in Healthcare, the annual conference organized by the British Medical Journal and the Institute for Healthcare Improvement.

 

 

Brent C. James, MD, MStat, is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts such as culture change, data systems, payment methods, and management roles. Dr. James formerly served as Chief Quality Officer of Intermountain Healthcare and Executive Director of Intermountain’s Institute for Healthcare Delivery Research. Through the Intermountain Advanced Training Program in Clinical Practice Improvement (ATP), he has personally trained more than 5,000 senior physician, nursing, and administrative executives from around the world, and catalyzed more than 50 “sister” training programs globally. He is a member of the National Academy of Medicine (formerly the Institute of Medicine), a Fellow of the American College of Physician Executives, and holds faculty appointments at Stanford University School of Medicine, Harvard School of Public Health, and the University of Utah School of Medicine. He has received numerous awards for quality in health care delivery, including the Deming Cup, The Joint Commission Codman Award, and HRET’s TRUST Award.

 

 

Professor Sir Brian Jarman, OBE, FRCP, FRCGP, was Head of the Division of Primary Care and Populations Health Sciences in the Faculty of Medicine at Imperial College, London, and now heads Dr Foster Unit at Imperial College and advises Dr Foster Research, which calculates a wide range of international indices of health care, including the hospital standardized mortality ratio (HSMR), for hospitals in several countries. He has worked on the development of socioeconomic indicators of health status (the Under Privileged Area/UPA/Jarman score), on the provision of beds in London, and on hospital mortality rates. Professor Jarman has advised on primary care in numerous countries, was a member of the London Strategic Review Panel, and served as a panel member of the Bristol Royal Infirmary Inquiry on pediatric cardiac surgery deaths. He has been a member of the UK Department of Health's Advisory Committee on Resource Allocation since 1998, and he was president of the British Medical Association in 2003-04. Since 2001 he has worked with the Institute for Healthcare Improvement as a Senior Fellow on a part-time basis.

 

 

Stephen F. Jencks, MD, MPH, is an independent consultant in health care quality and safety and a Senior Fellow at the Institute for Healthcare Improvement. His work focuses on understanding and preventing rehospitalization and other adverse results of poor transition planning. Previously, he was Chief Scientist in the Office of Research and later Senior Clinical Advisor and Director of the Quality Improvement Organization program in the Office of Clinical Standards and Quality at the federal Centers for Medicare & Medicare Services. He led the transformation of Medicare's Quality Improvement Organization program from a focus on deficient providers to achieving national improvements in health care systems. Dr. Jencks received the Ernest A. Codman Award, the Distinguished Service Medal of the US Public Health Service, and six Secretary's Distinguished Service Awards, and retired as Assistant Surgeon General.

 

 

Jens Winther Jensen, MD, CEO of health care in the North Denmark region, has responsibility for primary and secondary care, overseeing the health and health care for a population of 580,000 and reporting to the regional board of elected politicians. He is a specialist in anesthesiology and intensive care medicine and has worked with trauma care in the hospital and pre-hospital. Dr. Jensen has been the Medical Director for the level one trauma care center at Aarhus University Hospital, where he also oversaw a major revision of the hospital clinical structure to improve efficiency by becoming a patient-oriented organization. He is involved in the planning and execution of strategies to establish and develop a University Hospital in Aalborg, embedding improvement science in the medical curriculum and funding an improvement research center together with Aalborg University. On an international scale, Dr. Jensen has advanced the patient safety agenda in the Standing Committee of European Doctors, influencing the European Union. He has been the Chair of the Medical Ethics Committee of the World Medical Association. In 2013-2014, Dr. Jensen spent one year at IHI as the Danish Society for Patient Safety Senior Fellow, during which time he developed strategies for improving quality and building improvement capability for the Danish health care system. His interests include patient pathways for cancer patients and inequalities in health.

 

 

George F. Kerwin, FACHE, President and Chief Executive Officer, Bellin Health, has served in his present capacity since 1992. Bellin is an integrated health system serving a population of 630,000 people living in Northeastern Wisconsin and the Upper Peninsula of Michigan. An original member of the Institute for Healthcare Improvement (IHI) Quality Management Network, Bellin is currently active in the IHI Leadership Alliance. Mr. Kerwin is an IHI Senior Fellow, a fellow of the American College of Healthcare Executives, a board member of the Green Bay Packers, and past-chairman of the board of About Health, a clinically integrated network of six health systems. He is also past-chairman of the board of directors of the Wisconsin Collaborative on Healthcare Quality, the Green Bay Area Chamber of Commerce, and was the 2008 recipient of Rotary’s Free Enterprise Award. Mr. Kerwin earned his BBA from the University of Notre Dame, and an MBA from the University of Wisconsin – Oshkosh.

 

 

Peter J. Knox, Executive Vice President, Bellin Health, has been associated with Bellin Health for 30 years and currently he is responsible for population health strategies, accountable care strategies, learning and innovation for the system, execution of system strategy, employer strategies, and physician networks. Bellin has been on the leading edge of quality and achievement of performance results for many years. In addition to his role at Bellin, Mr. Knox pursues his passion for helping organizations achieve strategic results as CEO of his consulting company. He is a Senior Fellow at the Institute for Healthcare Improvement and author of two books, The Business of Healthcare and Destination Results.

 

 

Uma R. Kotagal, MBBS, MSc, Executive Leader, Population and Community Health, Cincinnati Children’s Hospital Medical Center (CCHMC), collaborates internally across teams, and externally with local partners, to improve the health of children in the Greater Cincinnati region. She also serves a broader role as a Senior Fellow at CCHMC, where she consults on behalf of and is an ambassador for Cincinnati Children’s with other organizations. She formerly served as Senior Vice President for Quality, Safety, and Transformation and Executive Director of the James M. Anderson Center for Health Systems Excellence at CCHMC, where she oversaw the transformation of the Cincinnati health care system and supported the development of Learning Networks. She has also served as director of the neonatal intensive care units at the University Hospital and at Cincinnati Children’s. She serves on the Board of Directors of the Ohio Children’s Hospital Association, and chairs the Quality Improvement Committee of the Children’s Hospital Association. She is a member of the National Academy of Medicine.

 

 

Gerald J. Langley, MS, Statistician and Consultant, Associates in Process Improvement, is also a Senior Fellow of the Institute for Healthcare Improvement (IHI). He has served as faculty for IHI improvement initiatives on improving medication safety, innovations in planned care, improving service in health care, and the Triple Aim initiative to simultaneously improve the care experience and population health while reducing total cost. He has also supported a number of large-scale improvement initiatives, including the HRSA Health Disparities Collaborative and Improving Patient Care for the Indian Health Service. His expertise with data and computers plays a key role in his consulting work and research. Mr. Langley has authored numerous articles on sampling and survey design, modeling, and fundamental improvement methods, and he is a co-author of The Improvement Guide.

 

 

Sheila Leatherman, Research Professor, School of Global Public Health, University of North Carolina at Chapel Hill, conducts research and policy analysis internationally focusing on quality of care, health systems reform, methodologies for evaluating health care system performance, and integrating microfinance and community health interventions. In the international field of health care quality and health systems strengthening, she has advised and assisted in the development of national programs and strategies in the US, UK, Sudan, South Africa, Qatar, Singapore, Afghanistan, Nigeria, Mexico, Canada, and Ethiopia. Ms. Leatherman is also the lead advisor for the five-year WHO National Quality Policy and Strategy initiative (2015-2019) on supporting low- and middle-income countries in designing and implementing national quality strategies in health. She is both a principal investigator and an advisor for research and implementation projects in multiple countries, and she contributes to numerous humanitarian and global health INGOs. She serves as the Quality Advisor for Doctors Without Borders/OCP. In 2002 she was elected to the US National Academy of Sciences Institute of Medicine and in 2006 she was made an Honorary Fellow of the Royal College of Physicians. In 2007, she was awarded the honor of Commander of the British Empire (CBE) by Queen Elizabeth for her work over the past decade in the National Health Service. Ms. Leatherman has authored numerous articles and books. Her broad background in health care management in US state and federal health agencies includes the role of chief executive of an HMO and a senior executive of United Health Group, where she founded and directed a research center for over ten years.

 

 

Vivian S. Lee, MD, PhD, MBA, is a Professor of Radiology, former Dean, SVP and CEO of University of Utah Health. As a Senior Fellow at the Institute for Healthcare Improvement, she is contributing to the advancement of value-driven transformation in health care. An MR radiologist, Dr. Lee led University of Utah Health to recognition for its health care delivery system innovations that enable higher quality at lower costs and with higher patient satisfaction. In 2016, University of Utah was ranked first among university hospitals in quality and safety. The University’s health plan grew five-fold and was successful in the individual exchange. As Dean, she led the significant expansion of the School of Medicine class size with increased state funding, and increased philanthropic contributions to the campus four-fold. Dr. Lee is a magna cum laude graduate of Harvard-Radcliffe Colleges, received a doctorate in medical engineering from Oxford University as a Rhodes Scholar, earned her MD with honors from Harvard Medical School, and was valedictorian of her EMBA program at Stern School of Business at NYU. Funded by the National Institutes of Health for 20 years, she was elected to the National Academy of Medicine (formerly the Institute of Medicine) in 2015. She serves on the NIH Council of Councils advisory to the NIH Director and has authored over 175 peer-reviewed research publications. She is also a director on the boards of two publicly traded companies, Merrimack Pharmaceuticals and Zions Bancorporation.

 

 

Jason Leitch, MPH, National Clinical Director, Healthcare Quality and Strategy, Scottish Government, has worked for the Scottish Government since 2007. In January 2015 he was appointed as the National Clinical Director in the Health and Social Care Directorate. He is a Scottish Government Director, a member of the Health and Social Care Management Board, and one of the senior team responsible for the National Health Service in Scotland. He is an Honorary Professor at the University of Dundee. Professor Leitch was named the 2011 UK Clinician of the Year. In 2005-2006, he was a Quality Improvement Fellow at the Institute for Healthcare Improvement, sponsored by the Health Foundation. He is a trustee of the UK wing of the Indian Rural Evangelical Fellowship, which runs orphanages in southeast India. He has a doctorate from the University of Glasgow, an MPH from Harvard, and is a fellow of the Royal College of Surgeons of England, the Royal College of Physicians and Surgeons of Glasgow, and the Royal College of Surgeons of Edinburgh.

 

 

Arnold Milstein, MD, MPH, is a Professor of Medicine at Stanford and directs the University’s Clinical Excellence Research Center. Before joining Stanford's faculty, he created and globalized a health care performance improvement firm, co-founded three nationally influential public benefit initiatives including the Leapfrog Group, served as a Congressional MedPAC Commissioner, and was elected to the National Academy of Medicine (NAM). Dr. Milstein chaired the planning committee of the NAM workshop series on best methods to lower per capita health care spending and improve clinical outcomes.

 

 

Kevin Nolan, MA, Statistician and Consultant, Associates in Process Improvement, is also a Senior Fellow at the Institute for Healthcare Improvement (IHI). He has focused on developing methods and assisting organizations in accelerating their rate of improvement, including the spread of new ideas. He has worked with manufacturing, service, and health care organizations both in the public and private sectors. As an IHI Senior Fellow, Mr. Nolan has served on the faculty for several of IHI's Breakthrough Series Collaboratives, Innovation Communities, and large spread projects. He earned a Master's degree in Measurement and a Master's degree in Statistics from the University of Maryland. He is a co-author of the book The Improvement Guide: A Practical Approach to Improving Organizational Performance, and co-editor of the book Spreading Improvement Across Your Health Care Organization.

 

 

Richard A. Norling, is a consultant to health care organizations and a Senior Fellow at the Institute for Healthcare Improvement (IHI), where he focuses on strategic planning and development of IHI's leadership programming. He is the former President and CEO of Premier, Inc., which received the 2006 Malcolm Baldrige National Quality Award under his leadership. Mr. Norling is a broadly experienced health care executive and frequent speaker on health care strategies, organizational development, quality management, and international health care studies. Prior to joining Premier, he was President and CEO of Fairview Hospital and Healthcare System, and Executive Vice President and COO of Lutheran Hospital Society of Southern California. He is a current member of the Hoag Memorial Hospital-Presbyterian Board of Trustees, and previously served on boards of directors for IHI and for the Malcolm Baldrige Award Foundation, among others.

 

 

Gerald T. O'Connor, PhD, ScD, Professor of Medicine and of Health Policy and Clinical Practice, Dartmouth Medical School, is also a Senior Fellow at the Institute for Healthcare Improvement (IHI). He has been a member of the Dartmouth Medical School faculty since 1987, and previously served as Chief of Clinical Research in the Department of Medicine and as Director of Education Programs at the Dartmouth Institute. Dr. O'Connor has authored over 180 scientific papers and book chapters. He has been very active both regionally and nationally in the improvement of clinical care in cystic fibrosis and cardiovascular disease. His primary interests are risk prediction, decision support, and process improvement in clinical care. He is a graduate of Columbia University, Boston University School of Public Health, and Harvard Kennedy School of Government.

 

 

Lloyd P. Provost, MS, Statistician, Associates in Process Improvement, helps individuals and organizations learn the science of improvement. He consults and advises in a variety of industries worldwide, and he is experienced in statistical process control and in designing research and quality improvement studies. He co-authored the books Quality Improvement Through Planned Experimentation and The Improvement Guide. Mr. Provost is a Senior Fellow of the Institute for Healthcare Improvement (IHI) and serves on the IHI faculty for the Improvement Advisor Professional Development Program. He provides Improvement Advisor (IA) support for IHI's work in developing countries and for the IHI STAAR initiative to reduce readmissions, and he coordinates the development and work for other IAs who support IHI. He also provides support for the IHI Open School QI curriculum.

 

 

James L. Reinertsen, MD, President, The Reinertsen Group, is also Senior Fellow at the Institute for Healthcare Improvement (IHI), leading IHI's Executive Quality Academy, The Role of the Board in Safety and Quality, and Engaging Physicians programs, among other projects. Dr. Reinertsen has 15 years of experience as a CEO and 20 years as a practicing physician. His leadership work has focused on quality improvement, leadership development, and innovative market design. Among other roles, he has been CEO of Park Nicollet Health Services, CEO of CareGroup, Chairman of the Institute for Clinical Systems Improvement, a member of the Institute of Medicine Committees that produced To Err Is Human and Crossing the Quality Chasm, and a member of the American Board of Internal Medicine.

 

 

Roger K. Resar, MD, Senior Fellow, Institute for Healthcare Improvement (IHI), is also Assistant Professor of Medicine at the Mayo Clinic School of Medicine. He has 30 years of experience as a pulmonologist and critical care physician, and he currently practices ambulatory care medicine on a part-time basis. Dr. Resar has led national efforts in medication reconciliation, use of the IHI Global Trigger Tool to measure adverse events, reliable process design, avoidable ED visits, hospital flow, and improvement methodology. He also participates on the IHI R&D team to create change concepts, design testing in prototype sites, and spread these innovations worldwide.

 

 

Enrique Ruelas, MD, MPA, MHSc, served as Secretary of the General Health Council of Mexico for almost five years, a position that is similar to the US Surgeon General. Previously, he was the Mexican Vice Minister for Innovation and Quality in the Ministry of Health, where he was responsible for the design and implementation of a comprehensive, country-wide quality improvement strategy and led a prospective analysis on the future of the Mexican health care system towards 2050. Prior to his government posts, he gained widespread entrepreneurial and academic experience, and he is an expert on health care quality and managing health care systems. He is Professor and Director of Public Policy and Health Systems, Tec de Monterrey; immediate past President of the National Academy of Medicine of Mexico; and Senior Fellow of the Institute for Healthcare Improvement. Previously, Dr. Ruelas served as President of the Latin American Society for Quality in Health Care; Chair of the Latin American Consortium for Innovation, Quality and Safety in Health Care (CLICSS); President of the International Society for Quality in Health Care; Founding President of the Mexican Society for Quality in Health Care; President of the Mexican Hospital Association; Program Director of Health for Latin America and the Caribbean at the W.K. Kellogg Foundation; and Dean of the National School of Public Health of Mexico at the National Institute of Public Health. He has published fourteen books, over 60 articles, holds a number of honorary positions, and has lectured extensively worldwide.

 

 

Blair L. Sadler, Senior Fellow, Institute for Healthcare Improvement (IHI), is also a member of the faculty at the University of California, San Diego, Schools of Medicine and Management. Under his leadership as former President and CEO, Rady Children's Hospital in San Diego received the Ernest A. Codman Award for its work in developing clinical pathways. Mr. Sadler was a board member of the Center for Health Design, has been heavily involved in developing the business case for building better hospitals through evidence-based design, and was a founder of the Center's Pebble program that disseminates pioneering work on evidence-based design. He is a frequent speaker on the topics of building optimally safe hospitals through evidence-based design and the hospital trustee role in patient safety and quality. He is faculty for the IHI program on Effective Crisis Management, an active participant in the IHI Fellows Alumni Program, and lead author of the IHI white paper on evidence-based environmental design. He is co-author of the book Transforming the Healthcare Experience Through the Arts.

 

 

Vinod K. Sahney, PhD, is Distinguished University Professor of Industrial Engineering and Operations Research at Northeastern University, a Senior Fellow at the Institute for Healthcare Improvement (IHI), and Adjunct Professor of Health Policy and Management at Harvard University School of Public Health. He served as Senior Vice President and Chief Strategy Officer at Blue Cross Blue Shield of Massachusetts from 2006-2010, following a 25-year career as Senior Vice President at Henry Ford Health System, where he had oversight responsibilities for strategic planning, marketing, public relations, government relations, the quality resource group, management services, new enterprise development, the center for health services research, and the center for health promotion. Dr. Sahney currently co-chairs or serves on several boards, board committees and advisory boards, including the Advisory Board of Brigham and Women’s Hospital Patient Safety Research Institute. His past board service includes IHI Founding Member, Board of Directors and Chairman; Malcolm Baldrige National Quality Award Board of Judges; and the Military Health Care Advisory Board. Dr. Sahney has been elected to both the Institute of Medicine and the National Academy of Engineering. In 2010 he was awarded the Gilbreath Medal for lifetime achievement by The Institute for Industrial and Systems Engineering.

 

 

Nirav R. Shah, MD, MPH, Senior Scholar at Stanford University’s Clinical Excellence Research Center, is a leader in patient safety and quality, innovation and digital health, and the strategies required to transition to lower-cost, patient-centered health care. Board-certified in Internal Medicine, Dr. Shah is a graduate of Harvard College and Yale School of Medicine, and an elected member of the National Academy of Medicine. He is a Senior Fellow at the Institute for Healthcare Improvement, and he serves as an independent director for STERIS plc, a trustee of The John A. Hartford Foundation, and a member of the HHS Secretary’s Advisory Committee on National Health Promotion and Disease Prevention Objectives for 2030 (Healthy People 2030). Previously, Dr. Shah served as Senior Vice President and Chief Operating Officer for clinical operations at Kaiser Permanente in Southern California, and as Commissioner of the New York State Department of Health.


Ronald Wyatt, MD, MHA, Vice President and Patient Safety Officer, MCIC Vermont, joined the organization in 2020 as Vice President and Patient Safety Officer. He is nationally recognized in the United States as an expert in patient safety, and several times has been named by Becker's as one of the "Top 50 Patient Safety Experts" in the US. He is a Senior Fellow of the Institute of Healthcare Improvement (IHI) and serves on the IHI Equity Advisory Group. Dr. Wyatt presents nationally and internationally on leadership, safety culture, safety event analysis, human factors in health care, patient experience, and health equity. He is also a member of the ACGME Clinical Learning Environment Review (CLER) committee and serves on several boards, including the IHI Certified Professional in Patient Safety and the Society to Prevent Diagnostic Error. He is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham. He was the first Patient Safety Officer at The Joint Commission. In 2010, Dr. Wyatt was appointed Director of the Patient Safety Analysis Center in the US Department of Defense (DoD), now the Defense Health Agency. Most recently, he was Chief Quality and Patient Safety Officer at Cook County Health. He is a graduate of the University of Alabama Birmingham School of Medicine and holds an executive master's degree in health administration from the University of Alabama Birmingham. He was a 2009-2010 Merck Fellow at IHI.