Getting Started

​IHI has resources to help leaders at all levels build the improvement capability of their care delivery organizations. For those looking for an introduction to IHI’s work in this area, we suggest the following recommended resources.

High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs
This IHI white paper presents three interdependent dimensions of leadership that together define high-impact leadership in health care: new mental models, High-Impact Leadership Behaviors, and the IHI High-Impact Leadership Framework. It is an ideal resource for anyone looking for an overview of IHI’s approach to engaging leaders in quality improvement.

L101: Becoming a Leader in Health Care
The IHI Open School offers an online course that introduces IHI’s leadership content. This module is geared towards medical students and residents who are seeking to improve their leadership skills, but is appropriate for anyone looking for an introduction to leadership in health care. IHI Open School courses are free for students, medical residents, university faculty who teach courses, and users from the Least Developed Countries. There is a subscription fee for health professionals to access the IHI Open School courses.


More Suggested Resources for Getting Started

IHI has also designed resources to tailor our leadership content to multiple audiences who can bring high-impact leadership into their day-to-day work.

How-to Guide: Governance Leadership (Get Boards on Board)
This How-to Guide is an ideal resource for board members who seek to engage with executive leadership in quality improvement. It recommends a set of six key governance leadership activities that boards of trustees in all hospitals can undertake to improve quality and reduce harm in their organizations. The guide was initially developed as part of IHI's 5 Million Lives Campaign.

Engaging Physicians in a Shared Quality Agenda
This IHI white paper presents a framework on which hospital leaders might build a written plan for physician engagement in quality and safety. It includes tools to help hospital leaders assess organizational factors that will inform the degree of difficulty in engaging physicians, as well as to identify and prioritize initiatives for which physician engagement is essential.

Respectful Management of Serious Clinical Adverse Events
Every day, clinical adverse events occur within our health care system, causing physical and psychological harm to one or more patients, their families, staff (including medical staff), the community, and the organization. In the crisis that often emerges the role of leadership is part of what differentiates organizations, positively or negatively. This IHI white paper introduces an overall approach for leaders and tools designed to support two processes: the proactive preparation of a plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan.


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