Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP
San Francisco, California, USA: Jossey-Bass Publishers; 2009

The Model for Improvement, an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings, is explored. This updated edition includes new information on accelerating improvement by spreading changes across multiple sites. A practical tool kit of ideas and examples from diverse industries, including health care, and international improvement efforts are shared.

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