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We miss a crucial piece of the patient safety puzzle when we do not incorporate an equity lens when analyzing adverse events.

When effectively used, quality control methods can help internally monitor performance, assess progress, and help systems to direct improvement resources.

A patient advocate describes how health care staff can be protected from those who harm while preserving the rights of patients to complain without fear of retribution.

The CQO role has many dimensions, including fostering an environment that inspires people to do the work and gives them the resources they need to do it.

Communities are demonstrating the benefits of collaboration between health care and homeless response systems to address the needs of unhoused individuals.