Improvement Coach Professional Development Program
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Develop Improvement Knowledge and Skills to Coach and Facilitate Improvement Teams
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Agenda
This program consists of 13 live online sessions, each from 10:00 AM to 1:00 PM ET, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.
Topics Covered
The Improvement Coach Program covers coaching individuals and teams on the science of improvement and coaching tactics specific to improvement teams. This program is highly interactive; participants can practice their learning with peers one-on-one and in small groups. Participants are also expected to practice with their teams back home regularly. A summary of topics covered includes:
- The science of improvement
- Deming's System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
- Aim statements
- Measurement: developing measures, operational definitions, and data collection tools
- Run charts: creating, using and analyzing run charts
- Change ideas: developing, selecting, and prioritizing changes
- Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
- Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
- Coaching in the context of improvement
- The role of an Improvement Coach
- Building your improvement team
- Teamwork and communication
- Facilitation
- Running effective meetings and making team decisions
- One-on-one coaching
- Opportunities to apply skills
- Practicing coaching
- Sharing learning and progress with your own team
- Explore case studies from a variety of fields
Continuing Education
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
CE credits for this offering will be updated shortly.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 40 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
As a result of this program, attendees will be able to:
- Describe the science of improvement and use the Model for Improvement as a roadmap for improvement projects.
- Employ skills to coach improvement teams on developing, testing, and implementing changes, including identifying high-leverage change ideas and testing them using PDSA cycles.
- Explain how to use data for improvement, including how to use and interpret run charts and other key quality improvement tools.
- Develop skills in team facilitation, communication, decision-making, and understanding team culture.
- Apply just-in-time teaching of improvement skills to team members to advance the team's work.
- Plan how you will continue coaching your team and prepare yourself to coach subsequent teams.
- Identify concepts of implementation, sustainability, spread, and scale-up.
CE Instructions
To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.
CE Planning Committee
- Lauren Hayden, Improvement Advisor and Director, IHI
- Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
- Michael A. Posencheg, MD, Chief Medical Officer, Penn Presbyterian Medical Center, and Attending Neonatologist, Children's Hospital of Philadelphia
- Catherine Warchal, Project Manager, IHI
Disclosure: None of the planners, presenters, or staff for this educational activity have a relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees
Regular Rate: $5,495 per person
Group Rate: $4,671 per person
Organizations sending three or more people can receive a 15% Group Discount. To register a group, fill out the Group Registration form.
Please note:
- If you are eligible for a discount — because you qualify for a membership discount or have received a need-based scholarship — it will be automatically applied to your registration.
- After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after purchasing.
Scholarships
IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.
To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.
To apply for a scholarship, please complete the online Scholarship Application by August 7, 2025. IHI will not consider applications submitted after this date.
IHI will notify all applicants of their scholarship status by August 14, 2025.
Cancellations, Refunds, Substitutions
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
- Cancellations: For cancelations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another by calling the IHI Customer Experience Department or emailing info@ihi.org.
Review our full cancellation policy
Our Guarantee to You
If you are not completely satisfied that attending an IHI educational program is a valuable experience for any reason, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.
عمار شاه، دكتور في الطب، هو استشاري الطب النفسي الشرعي ورئيس قسم الجودة في مؤسسة شرق لندن للخدمات الصحية الوطنية (ELFT). وهو يقود على المستوى التنفيذي ومستوى مجلس الإدارة الجودة في ELFT، بما في ذلك تحسين الجودة وضمان الجودة ومراقبة الجودة وتخطيط الجودة. وهو قائد تحسين الجودة (QI) في الكلية الملكية للأطباء النفسيين، وقائد تحسين الجودة الوطني للصحة العقلية. برنامج تحسين السلامة الصحية الذي تديره هيئة تحسين الخدمات الصحية الوطنية وهيئة مراقبة الجودة. وهو مستشار تحسين وعضو هيئة تدريس في Institute for Healthcare Improvement، ويقوم بتدريس وتوجيه المحسنين وأنظمة الرعاية الصحية في جميع أنحاء العالم. وقد أكمل درجة الماجستير التنفيذي في إدارة الرعاية الصحية، ودرجة الماجستير في إدارة الأعمال، ودرجة الماجستير في إدارة الأعمال. حصل على درجة البكالوريوس في قانون الصحة العقلية، وشهادة الدراسات العليا في التعليم الطبي. يعد عمار متحدثًا رئيسيًا منتظمًا على المستوى الوطني والدولي في مؤتمرات تحسين الرعاية الصحية ونشر أكثر من 20 مقالاً خضع لمراجعة الأقران في مجالات الطب النفسي الشرعي وإدارة الجودة.
