Cynthia Barginere, DNP, RN, FACHE,
Chief Operating Officer, Institute for Healthcare Improvement (IHI), is accountable for a broad set of responsibilities across IHI, including leading and supporting the infrastructure and necessary organizational elements as the company evolves and grows. She provides strategic leadership by formulating and articulating operating needs and plans to staff; by serving on the Executive Team; and by supporting the IHI Board in its governance of key operations issues. Prior to joining IHI, she was Chief Transformation Officer/Senior Vice President at Rush University System for Health, where she was responsible for extending the system’s reach and operationalizing clinical service lines and centers across the Chicago region. Ms. Barginere joined Rush in 2011 as Chief Nursing Officer and Associate Dean for Nursing Practice, and in June 2015 she became Senior Vice President and Chief Operating Officer of Rush University Hospital. The enduring impact of her leadership can be seen in Rush’s fourth and fifth designation as a Magnet Hospital, the highest honor in nursing. From 2006 to 2011, Ms. Barginere served in a variety of positions at Baptist Medical Center South (BMCS) in Montgomery, Alabama, including five years as its COO and Chief Nursing Officer. Prior to joining BMCS, she spent 12 years at the University of Alabama Hospital in Birmingham, culminating in a four-year tenure as Associate Executive Director and Chief Nursing Officer. She received a Bachelor of Science in Nursing from the University of Alabama–Tuscaloosa, a Master of Science in Nursing Administration from the University of Alabama–Birmingham, and a Doctor of Nursing Practice from Samford University in Birmingham. Honored as a Chicago United Business Leader of Color for 2015, Ms. Barginere has completed multiple national leadership fellowships and served as a member of numerous professional organizations, including the American Nurses Credentialing Center’s Magnet Commission and the Committee Evaluating the Future of Nursing Report at the Institute of Medicine (known today as the National Academy of Medicine). She serves on the board of the DAISY Foundation.
Pierre M. Barker, MD, MBChB,
Chief Scientific Officer, Institute for Healthcare Improvement (IHI), leads IHI’s commitment to use effective improvement science methods to achieve its mission of improving health and health care worldwide. Dr. Barker oversees IHI’s cutting-edge innovation, design, and learning activities, ensuring that we maximize the opportunities for impact and that practical improvement methods and tools are accessible to all who seek to improve health and health care. He has extensive experience in designing effective health improvement interventions across a variety of health systems and economies, and has worked closely with the World Health Organization to help develop a global implementation strategy to improve quality of care for mothers and newborns. He attended medical school in South Africa and has practiced pediatrics for more than 30 years in South Africa, UK, and US. Before joining IHI, Dr. Barker was Professor of Pediatrics and Medical Director of University of North Carolina (UNC) Children’s Hospital clinics. He has extensive experience in basic, clinical, and implementation science research and is Clinical Professor of Pediatrics in the Maternal and Child Health Department at Gillings School of Global Public Health at UNC Chapel Hill.
Amy Hosford-Swan, CPA, MS, MBA,
Chief Financial Officer, Institute for Healthcare Improvement (IHI), has held progressively responsible finance and administration positions in a wide variety of environments, from fast growing not-for-profits to small and large company corporate environments, including the global accounting firm, KPMG Peat Marwick. She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions. Prior to that, Ms. Hosford-Swan was Vice President of Finance and Administration of Jumpstart For Young Children, Inc., where she helped lead the organization's growth from four to 44 sites. She is a Certified Public Accountant in the Commonwealth of Massachusetts, a graduate of the University of Massachusetts at Amherst, and received her master’s degrees in Accounting and Business Administration from Northeastern University.
Kedar Mate, MD,
is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on Twitter at @KedarMate
Karen Baldoza, MSW,
Vice President, Improvement and Innovation, Institute for Healthcare Improvement (IHI), leads IHI’s innovation, design, and learning system to bring practical improvement science and methods to improve and sustain performance in health and health systems worldwide. Additionally, Ms. Baldoza teaches in IHI’s programs aimed at building individual and organizational capability for improvement, and serves as an Improvement Advisor in IHI’s projects and initiatives such as the Age-Friendly Health Systems initiative. Previously, she led IHI’s improvement science and methods portfolio of work and served as Operations Director for the continuum of care portfolio. Ms. Baldoza has managed relationships with strategic partners and several large strategic initiatives such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an Assistant Director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.
David Coletta, Executive Director, Strategic Alliances, Institute for Healthcare Improvement (IHI), is responsible for developing organizational alliances designed to advance IHI’s mission, enhancing avenues of partner engagement across programs and quality and safety imperatives, and managing and evolving these relationships. Prior to joining IHI, he spent nine years at the National Patient Safety Foundation as a member of the executive team, engaged in strategic partner, operational, financial, and marketing priorities. His past experience includes diverse relationship management, business development, marketing, communications, and program design activities in start-up, mid-size, and large organizations.
Pedro Delgado, MSc,
Vice President, Institute for Healthcare Improvement (IHI), has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. He is an Instructor at the Harvard T.H. Chan School of Public Health. His background is rich in diversity, including a brief period as a professional football (soccer) player, roles in hospital management and large-scale improvement leadership in the UK, and experience working in mental health in Venezuela and the UK. He holds summa cum laude degrees in Psychology and in Global Business, is a trained Improvement Advisor, and has an MSc in Healthcare Management and Leadership.
Vice President, Finance, Institute for Healthcare Improvement (IHI), oversees the organization’s financial operations and the financial planning and reporting processes, including annual audits, budgeting, forecasting, and all financial analysis and reporting for the organization. She serves as a critical member of the operational planning team responsible for implementing IHI’s strategic plan. Ms. Duffy works with the Regional Leads and Executive Team to achieve program and financial results within their areas of responsibility by effectively managing their resources while understanding the financials of the organization as a whole. She also serves as the point person for all IHI programs within developing countries and works directly with the sub-grantees in Africa, serving as a mentor and supervising staff as needed. She joined IHI in 1997 as a Staff Accountant and during her tenure she has led various internal improvement efforts. Ms. Duffy earned her Bachelor’s degree in Accounting from Stonehill College.
Jill Duncan, RN, MS, MPH,
Vice President, Institute for Healthcare Improvement (IHI), provides strategic development and programming leadership for IHI’s Leadership Alliance, and program development and facilitation for many of IHI's workforce development initiatives. Her previous IHI responsibilities include daily operations and strategic planning for the IHI Open School, leadership of IHI's Joint Replacement Learning Community, and program coordination and faculty guidance for IHI's Leading Quality Improvement: Essentials for Managers program. Ms. Duncan draws from her learning as a Clinical Nurse Specialist, quality leader, nurse educator, and front-line care provider.
Frank Federico, RPh,
Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and the application of reliability principles in health care. He is faculty for the IHI Patient Safety Executive Development Program and has co-chaired a number of Patient Safety Collaboratives. Mr. Federico has authored numerous patient safety articles, co-authored a book chapter in
Achieving Safe and Reliable Healthcare: Strategies and Solutions
, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." He coaches leaders and teams, and lectures extensively, nationally and internationally, on patient safety.
Christina Gunther-Murphy, MBA,
Vice President, Operations, Institute for Healthcare Improvement (IHI), oversees the design, development, and iteration of organizational structures, processes, and systems that help achieve IHI’s strategic goals. She also oversees the resourcing, development, and enabling processes to support 90 staff and 200 faculty that work directly with IHI’s customers on projects and programs. As an Improvement Advisor, she supports external customers in transforming their organizations through improvement science and methods. Ms. Gunther-Murphy has worked at IHI since 2007 in a variety of roles, including overseeing the strategy and evolution of IHI’s person-centered care content, operations for IHI’s hospital portfolio, and key internal transitions and improvement efforts. She has 15 years of experience in improvement, spread, and scale-up and has served as faculty for IHI’s Improvement Coach program, manager of IHI’s 5 Million Lives Campaign, and as an advisor for several large-scale programs in the US and internally. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.
Audrey Lampert, SPHR,
Vice President, Human Resources, Institute for Healthcare Improvement (IHI), is responsible for engaging and developing talent to enable the organization to deliver on its mission, vision, and values throughout the world. Throughout her 25 years of human resources experience, she has developed deep expertise in talent acquisition, talent development, team building, coaching, employee relations, and workforce diversity, inclusion, and equity. While at IHI, she has co-led the internal and external Equity Team and the Mental Health Awareness Group, and led both domestic and international talent acquisition and development. Ms. Lampert is a Certified Senior Professional in Human Resources; holds certificates in Strategic Human Resources and Diversity and Inclusion from Cornell University; holds a certificate in Coaching for Performance from the Human Capital Institute; and has a Bachelor’s of Business Administration from the University of Massachusetts. As a Preventing Workplace Discrimination and Harassment Trainer for the Massachusetts Commission Against Discrimination (MCAD), she is passionate about creating diverse anti-racist workplaces where all can thrive. Her preferred pronouns are she, her, hers.
Jennifer Lenoci-Edwards, RN, MPH, CPPS,
Vice President, Institute for Healthcare Improvement (IHI), leads a team responsible for the development and execution of regional priorities in service of achieving IHI’s mission. Her team works in partnership with others at IHI to cultivate collaborative relationships, support new business development, and design large-scale initiatives that help organizations meet their aims and aspirations. Ms. Lenoci-Edwards began her career in health care as a Registered Nurse in 1999, working in a variety of emergency departments over 15 years. In 2004, she went on to implement a statewide immunization registry at the Maryland Department of Health and Mental Hygiene. Back in Boston at Partners Healthcare, she supported the development of standards for timely reporting and escalation of lab and radiology results across the Partners system, started an ambulatory patient safety workgroup, represented patient safety concerns in the Epic electronic health record rollout, and worked with primary care teams as consultant to Partners’ Patient Centered Medical Home effort. Since joining IHI in 2015, she has led teams and contributed to IHI’s knowledge base for reducing diagnostic error, patient safety reporting systems, ambulatory patient safety, and improved care in nursing homes. As the lead for IHI’s Strategic Partnership with the Military Health System, Ms. Lenoci-Edwards oversees the overall strategy for the partnership. She has also led several North America-based safety and quality diagnostics for partnering organizations.
Niñon Lewis, MS,
Vice President, Institute for Healthcare Improvement (IHI), oversees the portfolios’ aligned content, projects, and programs based on IHI customer needs throughout the world. Portfolios oversee content development and evolution from across the organization to ensure the strength of the content, reliable harvesting from R&D and projects in the field, and dissemination through IHI programs, publications, messaging, and online presence. In addition to this role, Ms. Lewis leads results-oriented initiatives and content development in the areas of population health, the Triple Aim, and community-wide improvement efforts, and serves on the leadership team for the 100 Million Healthier Lives initiative. Throughout her time at IHI, she has led strategic initiatives such as the IHI Triple Aim Initiative and the Scotland Early Years Collaborative, overseen the former IHI Triple Aim for Populations portfolio, and led IHI’s New Business Development team. Prior to joining IHI in 2008, Ms. Lewis developed and implemented national direct-to-patient education programs, and managed a national initiative launched by the Office of the US Surgeon General in partnership with the American Academy of Pediatrics to identify community-driven solutions to the nation’s childhood obesity crisis. Her experience includes program design and management, organizational development, coalition building, community health and development, and academic research in stakeholder engagement theory, community organizing, health communication, and community dialogue and collaboration.
Robert Lloyd, PhD,
Vice President, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.
Trina Lorch, MBA,
Head of Programs, Institute for Healthcare Improvement (IHI), leads a team in executing on and evolving IHI's strategies for achieving its mission and overall financial health, creating and developing new business opportunities, partnerships, and models, and translating market needs to inform new program designs. She has a specific focus on the emerging strategies in the Middle East and Asia-Pacific regions, as well as on evolving IHI's overall global business strategy. Ms. Lorch came to IHI from Brigham and Women's Hospital in Boston, where she was a Deland Fellow in administration. Prior to that, she worked at the Boston-based company, Health Dialog, focusing on the design and development of a CMS-funded demonstration program to reduce health risks for seniors and on-entry strategies for new markets. She received her undergraduate degree in economics from Northwestern University and her MBA from Dartmouth College.
Patricia A. McGaffigan, RN, MS, CPPS,
Vice President, Safety Programs, Institute for Healthcare Improvement (IHI), previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety. Ms. McGaffigan is a Certified Professional in Patient Safety, a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program, and a member of the American Society for Professionals in Patient Safety. She was awarded the distinguished Lifetime Member Award from the American Association of Critical Care Nurses. She serves on a wide range of national committees related to safety and is a Board of Director for Medically Induced Trauma Support Services. She received her BS with a major in Nursing from Boston College, and her MS with a major in Nursing from Boston University.
Chief of Staff, Institute for Healthcare Improvement (IHI), previously served as Special Assistant to the CEO. He is responsible for ensuring the execution of IHI’s strategic priorities and managing the relationship between the executive leadership team and IHI’s Board of Directors. He oversees both strategic and operational planning for the Institute, and provides guidance to projects of strategic importance. Mr. Schummers serves on IHI’s senior executive team, and acts as an interface between senior leaders and staff. He has authored or co-authored several publications on topics such as leadership, governance, and improvement ideas. Mr. Schummers has worked closely with IHI’s senior executives since he joined IHI in 2004. He has a Bachelor’s Degree in Political Science from the University of Chicago.
Sodzi Sodzi-Tettey, MD, MPH,
Vice President, Institute for Healthcare Improvement (IHI), provides strategic technical and relationship guidance for IHI’s work in Africa while also securing new business opportunities in the region. Prior to this role, he was IHI’s Senior Technical Director, Africa, leading
Project Fives Alive!
in Ghana to deliver a large-scale quality improvement project in more than 80 percent of public sector hospitals and 30 percent of Ghanaian sub-districts, contributing to a 34 percent reduction in facility-based child deaths. He also supported the design of a large-scale improvement initiative in Ethiopia. Additionally, he is leading IHI’s ongoing support to the Liberian Health Ministry’s health system rebuilding efforts post Ebola. A public health physician, Quality Improvement Advisor, and a Fellow of the International Society for Quality in Healthcare, Dr. Sodzi Sodzi-Tettey also has years of clinical and management experience in frontline district medical practice. Before joining IHI, he conducted high-level trainings and short-term consultancies in quality improvement with organizations in Saudi Arabia, India, Ethiopia, Liberia, Nigeria, and the US. He serves on the governing board of Ghana’s National Health Insurance Authority and the Council of the University of Health and Allied Sciences.
Valerie Spalding, MBA, MSc,
Vice President, Business Development, Institute for Healthcare Improvement (IHI), provides leadership in developing and executing on IHI’s business strategy, creates and develops new business opportunities, and provides expertise on business and relationship development, project design, translation of customer needs, and operational planning. Prior to joining IHI in 2014, she led operational planning for an international non-governmental organization and worked in product marketing for a US-based global software company. She received her undergraduate degree from Queen’s University in Canada, her MSc from New Jersey Institute of Technology, and her MBA from the University of Geneva in Switzerland.
Amanda Swiatocha, MBA,
Vice President, Marketing and Communications, provides leadership to her teams working on corporate awareness, market intelligence, public relations, branding, customer service, relationship management and development, content marketing, social media, and creative design. Responsible for the planning, development, and implementation of the organization’s marketing and communications efforts, her teams endeavor to communicate the IHI story in a way that is compelling, aligned with strategy, and optimizes IHI’s reputation, reach, results, and revenue. At IHI, she led the transformation to an inbound marketing strategy and continues to advocate for deepening IHI’s understanding of customer needs. Prior to joining IHI in 2010, Ms. Swiatocha worked in health care investment banking and consulting at SVB Leerink and in international sales at EF Education. She received her undergraduate degree in Political Science from Williams College and her MBA from Boston College.