IHI's CEO Maureen Bisognano and her visionary leadership team are leading IHI and the global movement to improve the quality of health care.
Pierre M. Barker, MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI’s expanding portfolio of large-scale health systems improvement initiatives in low- and middle-income countries. Previously he served as Senior Advisor to IHI’s programs in Africa and India, and as Director of IHI’s South Africa Projects. Dr. Barker, a pediatrician by training and a South African by birth, is a renowned authority on improving health systems, particularly in the areas of maternal and child health and HIV/AIDS care. Before joining IHI he was Medical Director of University of North Carolina (UNC) Children’s Hospital clinics and was responsible for leading health system-wide initiatives on improving access to care and chronic disease management. He advises the World Health Organization on health systems strengthening and redesign of HIV care and infant feeding guidelines.
Carol Beasley, MPPM, Vice President, Business Development, Institute for Healthcare Improvement (IHI), provides strategic leadership that includes creating and developing new business opportunities that advance IHI’s mission and its financial success. She is responsible for providing business development and product design expertise, working collaboratively with IHI program leads, the research and development team, and marketing. Ms. Beasley also works closely with the IHI Executive Team to develop and implement IHI's overall mission, vision, key areas of focus, and aims that broadly seek to improve health and health care. During her nine years at IHI, she has overseen numerous projects and programs, including leadership of work on end stage renal disease, heading the IMPACT membership network, working on health information systems in primary care, and helping to launch and develop the IHI Triple Aim initiative, which focuses on improving population health and individuals' experience of health care, while stabilizing or reducing per capita cost. She is trained in management, strategy, leadership and organizational change, and holds a Masters in Public and Private Management from Yale University.
Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Pedro Delgado, MSc, Executive Director, Institute for Healthcare Improvement (IHI), works with large-scale health system improvement efforts and networks globally, and leads IHI's portfolio of work in Latin America. Before joining IHI, he worked for the UK National Health Service in hospital management and also led pioneering large-scale improvement efforts in Northern Ireland. This involved working with partners (providers, policy makers, patient representatives, commissioners, and regulators) to design, develop, and deliver a comprehensive country-wide program of safety and quality improvement work. His background is rich in diversity, including high-performance sport (soccer) in his native Venezuela, the US, and the UK. Mr. Delgado's experience also includes working in the mental health field. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.
Frank Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Gail Freeman, Vice President, Marketing and Communications, joined the Institute for Healthcare Improvement (IHI) in June 2010 with over 20 years of experience in marketing and communications. In her role at IHI, she is responsible for marketing, brand strategy, public relations, voice of the customer, publications, knowledge management, and IHI.org. Prior to joining IHI, Gail was Senior Director of Corporate Marketing at RSA, the Security Division of EMC, where she oversaw corporate communications initiatives that enabled RSA to gain recognition as a leader and respected brand in information security. Her experience also includes roles as Director of Marketing for Wellspace, Inc., the Northeast’s largest alternative health care center, and as Marketing Manager for Microsoft Corporation, where she helped launch Sidewalk.com (later sold to CitySearch.com). A graduate of Boston College, she resides in Winchester, Massachusetts, with her family and is a long-time supporter and active fundraiser for the Pan Massachusetts Challenge in support of the Dana-Farber Cancer Institute.
Don Goldmann, MD, Chief Medical and Scientific Officer, Institute for Healthcare Improvement (IHI), works both internally and externally to deepen IHI’s profile, credibility, and influence in health care and health promotion. An essential part of his work is to harvest expertise, knowledge, and innovation from the field while forging relationships with key allies, partners, professional and academic societies, and membership organizations to further IHI’s strategic aims and reach. As Chief Medical Officer, Dr. Goldmann supports IHI’s content leads in identifying innovative approaches, cutting-edge developments, and expert faculty in areas of strategic focus, using his external relationships to identify important or emerging gaps in IHI content, particularly with regard to innovations and evidence-based interventions that emerge from academia. As Chief Scientific Officer, his primary goal is to strengthen ties between IHI and the health services research and academic communities. In this capacity, he works with IHI colleagues, especially the Results and Evaluation Team, to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations at national meetings and peer-reviewed publications. To this end, Dr. Goldmann develops and nurtures alliances and relationships with translational, pragmatic researchers and organizations nationally and globally. He also serves as senior lead for the IHI Fellowship Program, and he continues to train and mentor emerging investigators at Harvard Medical School, Boston Children’s Hospital, and the Harvard School of Public Health.
Paul Hamnett, Vice President of Engineering, Institute for Healthcare Improvement (IHI), is responsible for the day-to-day operations of IHI’s technical infrastructure and the development and enhancement of IHI’s computer systems. With a strong software development background, Mr. Hamnett has extensive practical knowledge of the tradeoffs in producing computer systems and remains a strong advocate of "integrated not aggregated" networks and databases to achieve common systems and common knowledge. With the release of the new IHI.org, he is focusing on a complete review of user-facing applications, staff support applications, and financial systems with the goal of companywide adoption of a new five-year plan. Security of IHI’s systems is continually reviewed but will receive a renewed focus. Mr. Hamnett holds a BSc from Bristol University in England, where he is a fully qualified public accountant (CIPFA) and auditor, and is a former Royal Air Force pilot.
Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads IHI's work with Health Improvement Scotland aimed at transforming the safety of every Scottish hospital over five years. She also leads work in Denmark, the South of England, and the USA to improve the safety of health care systems in these countries. Dr. Haraden is the executive lead for the IHI Patient Safety Executive Development Program. She has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal, BMJ Quality and Safety.
Joanne M. Healy, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI's operations including engineering, information technology, human resources, knowledge management, event planning, and internal improvement. She also oversees the National Forum on Quality Improvement in Health Care, IHI's flagship program. Ms. Healy was one of the first employees to join IHI when it began in 1988 as the National Demonstration Project, which subsequently became IHI in 1991. During her tenure, she has continuously worked with staff to improve and standardize IHI processes and systems using the improvement methods taught in IHI programs. She is an integral part of IHI's growth and development, and her fun-loving and can-do style have greatly influenced the IHI culture and values.
Amy Hosford-Swan, CPA, MS, MBA, Chief Financial Officer, has held progressively responsible finance and administration positions in a wide variety of environments, from fast growing not-for-profits to small and large company corporate environments, including the global accounting firm, KPMG Peat Marwick. She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions. Prior to that, Ms. Hosford-Swan was Vice President of Finance and Administration of Jumpstart For Young Children, Inc., where she helped lead the organization's growth from four to 44 sites. She is a Certified Public Accountant in the Commonwealth of Massachusetts, a graduate of the University of Massachusetts at Amherst, and received her master’s degrees in Accounting and Business Administration from Northeastern University.
Andrea Kabcenell, RN, MPH, Vice President, Institute for Healthcare Improvement (IHI), is on the research and development team and leads major IHI initiatives. Since 1995, she has directed Breakthrough Series Collaboratives and other improvement programs, including Pursuing Perfection, a national demonstration funded by The Robert Wood Johnson Foundation designed to show that near-perfect, leading-edge performance is possible in health care. The current focus of her work is leadership for improvement, building effective networks to foster innovation and regional health improvement, and care for older adults with complex needs and for people of all ages with advanced illness. Prior to joining IHI, Ms. Kabcenell was a senior research associate in Cornell University's Department of Policy, Analysis, and Management focusing on chronic illness care, quality, and diffusion of innovation. She also served for four years as Program Officer at The Robert Wood Johnson Foundation.
Patricia Knight, MBA, Executive Director, Marketing and Communications, Institute for Healthcare Improvement (IHI), has a depth of experience in marketing, consumer product development, and brand strategy. She helps lead marketing initiatives for brand strategy and development, public relations, publications, knowledge management, and IHI.org. Prior to joining IHI, Patricia was Vice President of Circulation and Marketing at The Boston Globe. Previously, she had several roles of increasing responsibility at The Gillette Company (now Procter & Gamble), including European Marketing Manager and Oral B Global Business Director for the dental profession. A graduate of the University of Denver, she holds an MBA in international marketing from Thunderbird School of Global Management. A great advocate for the arts, Patricia is president of the board for the Multicultural Arts Center in Cambridge, Massachusetts.
Robert Lloyd, PhD, Executive Director, Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.
Katharine Luther, RN, MPM, Vice President, Hospital Portfolio Planning and Administration, Institute for Healthcare Improvement (IHI), is responsible for furthering IHI's work to help hospital leaders and staff achieve bold aims. Key to this work is developing strategic partnerships that leverage innovation, pilot testing, implementation, and continuous learning across organizations, systems, professional societies, and entire countries. Previously, she served as Executive Director at IHI, designing new programs to impact cost and health care quality. Ms. Luther has over 25 years of experience in clinical and process improvement, focusing on large-scale change projects and program development, system improvement, rapid cycle change, developing and managing a portfolio of projects, and working with all levels of health care staff and leaders. Her clinical experience includes critical care, emergency room, trauma, and psychiatry. Prior to joining IHI, she held leadership positions at the University of Pittsburgh Medical Center, MD Anderson Cancer Center, and Memorial Hermann–Texas Medical Center. She has experience in Lean and is a Six Sigma Master Black Belt.
Lindsay A. Martin, MSPH, Executive Director and Improvement Advisor, Institute for Healthcare Improvement, focuses on innovation and system-wide improvement. She directs IHI's 90-day Research and Development process that seeks new solutions to difficult health care problems by identifying best practices and innovations inside and outside of health care, and bringing them into prototype testing. Ms. Martin is faculty for the topics of the business case for quality improvement, system measurement, and regional data as applied to improvement, and she coaches health care organizations on implementing improvement innovation programs. As an Improvement Advisor, she teaches the Model for Improvement, reliability science, and data collection and analysis. She also works with front-line teams in the US and abroad to better understand QI and apply it to their setting, and she helps organizational and national leaders apply systems thinking to health care delivery.
Nneka Mobisson-Etuk, MD, MPH, MBA, Executive Director of African Operations, Institute for Healthcare Improvement (IHI), is responsible for the operations and implementation of IHI's existing work in Africa, as well as for developing IHI's portfolio in Africa as part of the organization's work in low- and middle-income countries. Previously, she was Vice President of Community Health and Population Health Management at the Connecticut Hospital Association, where she built broad-based constituencies to address health disparities, provided leadership to hospitals in the area of population health management, and devised statewide health initiatives to better address community health and reduce costs. As a consultant for McKinsey & Company, she worked primarily in the area of strategy development for payors and providers, health care IT, and pharmaceutical companies. Before joining McKinsey, Dr. Mobisson-Etuk completed a pediatrics residency at The Children's Hospital of Philadelphia. At The World Bank, she worked on investing in private health care in resource-poor countries and developing the health care strategy for Africa. She has significant clinical and public health experience, particularly in the area of pediatric HIV. She earned a bachelor's in Mechanical Engineering from MIT, her MPH from Emory University Rollins School of Public Health, and her MD and MBA from Yale University.
Patricia Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI), is responsible for managing IHI's clinical office practice redesign, improving access and flow in specialty practices, optimizing care coordination and transitions in care, and the Transforming Care at the Bedside initiative. She is also co-investigator for the STate Action on Avoidable Rehospitalizations (STAAR) initiative. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders on process improvement; and managing all aspects of large-scale performance improvement initiatives.
Jeffrey D. Selberg, MHA, Executive Vice President and Chief Operating Officer, Institute for Healthcare Improvement (IHI), has overall responsibility for IHI's operations and works closely with the leadership team to develop strategic partnerships, innovate new models of care, and develop and spread new definitions of patient safety. Prior to joining IHI, Mr. Selberg served for twelve years as President and CEO of Exempla Healthcare in Colorado. His broad range of experience spans 35 years in the health care field, including serving in several executive leadership positions such as President and CEO of Southwest Washington Medical Center/Clark United Providers, and Executive Vice President and Chief of Operations for Good Samaritan in Oregon. Mr. Selberg is currently Chair for the McKesson Quest for Quality Committee of the American Hospital Association, and Chair of the Finance Committee of the Board for the Health Research and Education Trust. His primary area of interest is improving patient safety and clinical outcomes in patient care through the combination of effective public policy, system principles, and the development of highly functioning teams.
Kenneth Tebbetts, MEd, Vice President of Human Resources, Institute for Healthcare Improvement (IHI), provides strategic leadership, organization capability planning and development, and operating analysis and solutions to IHI. Prior to joining IHI in July 2010, he was the Director of Human Resources for the New England Media Group (NEMG), an affiliate of The New York Times Companies, where he led the human resources business partner team and talent acquisition and performance management processes for The Boston Globe and Boston.com business units of NEMG. He also led the implementation of a leadership development program, “Manager Excellence,” for NEMG front-line leaders. Previously, Mr. Tebbetts served as Director of Human Resources at Boston University for The WBUR Group, Boston's news and information NPR affiliate. He holds a MEd in counseling psychology from Cambridge College and a BS in history from Boston University.
Trissa Torres, MD, MSPH, FACPM, is a Senior Vice President at the Institute for Healthcare Improvement. Her responsibilities encompass work in several strategic areas, including the pursuit of the IHI Triple Aim, the transformation of primary care, the creation of systems to ensure reliable care transitions, and engaging community partners to improve the health of populations and communities. Dr. Torres is a Preventive Medicine physician by training. Prior to joining IHI, Dr. Torres served for 18 years as Medical Director of Genesys HealthWorks at Genesys Health System in Michigan. There she led population health initiatives to transform care delivery to improve the health of the community. During her tenure at Genesys, Dr. Torres designed, implemented, evaluated, and evolved a novel care model anchored by “Health Navigators,” individuals who serve as extensions of primary care practice teams to engage patients in healthy behaviors and their own self-management, leveraging community resources to overcome barriers to better health. She has been actively involved with IHI’s Triple Aim since its initial prototyping phase, serving initially as champion for her participating organization and more recently as Triple Aim faculty.