The Science of Improvement on a Whiteboard!

Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts. Click, sit back, and enjoy the learning.

 

Deming's System of Profound Knowledge (Part 1)
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Deming's System of Profound Knowledge (Part 2)
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The Model for Improvement (Part 1)
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The Model for Improvement (Part 2)
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PDSA Cycles (Part 1)
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PDSA Cycles (Part 2)
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Run Charts (Part 1)
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Run Charts (Part 2)
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Driver Diagrams
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Static Vs. Dynamic Data
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Flowcharts (Part 1)
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Flowcharts (Part 2)
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Control Charts (Part 1)
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Control Charts (Part 2)
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Family of Measures
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Cause & Effect Diagrams
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Divergent & Convergent Thinking (Part 1)
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Divergent & Convergent Thinking (Part 2)
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Force Field Analysis
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Pareto Analysis
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