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Reliable Systems and Processes

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Patient Safety

​​​​​​​​​​​Our goal: To advance a total systems approach to safety around the world. Together with like-minded health care leaders, organizations, practitioners, and patients, IHI drives innovative thinking and bold leaps forward that none of us could achieve on our own. More >>


In the Spotlight

Recommendations for Designing High-Quality Telehealth
As the use of telehealth rapidly expands, it's important to ensure quality care is part of its design. This IHI Blog post presents recommendations for designing high-quality virtual care systems.

What Paul O’Neill Taught Health Care About Workforce Safety
Amid the COVID-19 pandemic, IHI's Patricia McGaffigan remembers Paul O’Neill’s contributions to the advancement of workforce safety and joy in work.

How to Support Psychological Safety for Health Care Workers During the COVID-19 Pandemic
Health care workers are facing incredible stress and strain, which can lead to increased likelihood of making an error and higher levels of burnout and thus making psychological safety paramount. This IHI Blog post offers four behaviors to promote psychological safety among the health care workforce.

You Can’t Have Quality Without Equity
In this IHI interview with Dr. Joia Crear Perry, founder and President of the National Birth Equity Collaborative, she explains the importance of being explicit about race and racism to address health equity and create better outcomes for every woman and her family.

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