Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Implementing Always Events Throughout England
Trusts throughout NHS England are beginning to co-design Always Events in partnership with patients, family members, service users, and staff. This short video describes the success of NHS England’s Always Events initiative and provides two brief case studies illustrating the use of Always Events to improve care. IHI is proud to support the work of NHS England in partnership with Picker Institute Europe.

A Gift from My Mom, The Conversation Queen
In this blog post, IHI faculty Patty Webster shares how her mother took the lead in having the conversation about her end-of-life wishes. Learn how this conversation proved to be a great gift to Patty and her siblings when their mother had an unexpected serious illness and they needed to make critical decisions on her behalf.

Patient-Centered Care Is Not Enough
This Fierce Healthcare article presents highlights from IHI CEO Derek Feeley’s IHI National Forum keynote, in which he advocated for health care providers to create a true partnership that makes the patient a member of the care team. Feeley said, “This next step in the evolution of patient care would allow patients to be part of the team when they choose to be or, in some cases, even lead the team.”

What Health Care Leaders Need to Know about Patient-Centered Co-Design
Patient-centered co-design engages patients in identifying problems with the care experience and then creating solutions together to improve the quality of care. How does co-design benefit clinicians as well as patients? In this blog post and short video clip, IHI CEO Derek Feeley explains.

Using Always Events to Improve Repeat Medication Prescribing
A recent BMJ Open Quality article describes how one general practice in Scotland implemented the Always Events concept to improve the patient experience and make the repeat medication prescribing process more efficient for both patients and staff. Always Events are aspects of the patient experience that are so important to patients and families that health care providers must aim to perform them consistently and reliably for every patient, every time.

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