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About this IHI Virtual Program

Watch a brief intervie​w with IHI faculty member, Dr. David Munch, on why it's so important to build improvement capability throughout an organization.

In successful health care systems, managers play a vital role in meeting their organizations’ key strategic and improvement goals.

As the bridge between senior leadership and the front lines, it is their job to turn high-level objectives into action at the department or unit level. Far too often, managers are not equipped or supported with the right skills, resources, or guidance to achieve their aims.

Ask yourself these questions:
  • Do your managers have sharp clinical abilities or extensive patient care experience, but lack leadership know-how or health care quality improvement (QI) knowledge?
  • Does your organization have some staff members with QI experience, but not enough to lead the many improvement efforts underway?
  • Do your budget constraints make it seem impossible to provide leadership training to all the people who need it?

If the answer to any of the above is yes, this five-month, in-depth virtual program, starting January 23, 2018 will help set managers (and their teams) up for success.

Leading Quality Improvement: Essentials for Managers, uses innovative teaching methods to enhance engagement and deepen understanding of QI. Participants will learn how to focus their staff’s efforts and improve processes to more effectively achieve organizational strategic goals. 

Throughout this virtual program experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case for improvement will facilitate discussion about the key takeaways from the cases while teaching the skills managers need to excel in their jobs.

This IHI Virtual Program has been approved for 12 continuing education credits for nurses, pharmacists, and physicians.


Over the course of this program, participants will learn to better manage their portfolio of improvement projects to meet their organization's goals of improved outcomes and safer care.

By the end, participants will be able to:

  • Describe the skills, tools, and resources needed by a manager to lead quality improvement efforts in their local settings
  • Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan
  • List at least three ways managers can be successful in partnering with staff closest to the point of care on quality improvement activities​


This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level, including:

  • Directors
  • Managers
  • Supervisors
  • Department heads 
  • Physician administrators

  • Those working in leadership roles in clinical settings   

Participants from any discipline — including nurses, doctors, pharmacists, and health insurers  are welcome to participate.​