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Leading Quality Improvement: Essentials for Managers

Watch a brief intervie​w with IHI faculty member, Dr. David Munch, on why it's so important to build improvement capability throughout an organization.

The online program Leading Quality Improvement: Essentials for Managers starts on June 13, 2017 (view full schedule here​) helps you take your managerial skills to the next level while earning 13.5 co​nti​nuing education credits​. 

In successful health care systems, managers play a vital role in meeting their organizations’ key strategic and improvement goals. As the bridge between senior leadership and the front lines, it is their job to turn high-level objectives into action at the department or unit level.

Far too often, however, managers do not get the right skills, resources, or guidance to achieve their aims. Ask yourself these questions:

  • Do your managers have sharp clinical abilities or extensive patient care experience, but lack leadership know-how or health care quality improvement (QI) knowledge?

  • Does your organization have some staff members with QI experience, but not enough to lead the many improvement efforts underway?

  • Do your budget constraints make it seem impossible to provide leadership training to all the people who need it?

  • If the answer to any of the above is yes, the Institute for Healthcare Improvement (IHI) offers Leading Quality Improvement: Essentials for Managers. This five-month, in-depth virtual program helps managers (and their teams) set up for success. Participants will learn how to focus their staff’s efforts and improve processes to more effectively achieve organizational strategic goals.

    Leading Quality Improvement: Essentials for Managers uses innovative teaching methods to enhance engagement and deepen understanding of the material. Before each lesson in the series, participants will view video lectures and read relevant case material detailing pertinent issues facing managers today.

    Experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case for improvement will facilitate discussion about the key takeaways from the cases while teaching the skills managers need to excel in their jobs.

    Over the course of the program, participants will learn to better manage their portfolio of improvement projects to meet their organization’s goals of improved outcomes and safer care.​​​​​​​ Each lesson will be recorded and sent to participants via email. ​​​​​​​​​​​​​​​​​​​​​


At the end of the program, participants will be able to:

  • Describe the skills, tools, and resources needed by a manager to lead quality improvement efforts in their local settings
  • Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan
  • List at least three ways managers can be successful in partnering with staff closest to the point of care on quality improvement activities​


This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level, including:

  • Directors
  • Managers
  • Supervisors
  • Department heads 


Participants from any discipline — including nurses, doctors, pharmacists, and health insurers  are welcome to participate.​