Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Co-Designing with Patients and Staff to Improve the Care Experience
What can health care learn from the non-health care service industry? That’s the question we explore in this blog on co-design, which describes the groundbreaking work at the VA Innovators Network and how you can apply a co-design approach to your efforts to redesign care processes with patients and staff.

How-to Guide for Choosing a Health Care Proxy
The newest free resource from The Conversation Project and IHI is a guide to making decisions about choosing and being a health care proxy. The guide helps people and patients make proactive choices about the care they would want to receive if they were no longer able to speak for themselves.

Physician Changes Patient Habits by Asking “What Matters to You?”
To improve her communication and engagement during patient visits, family physician Dr. Ellen Barnett has been asking her patients “What matters to you?” in addition to “What’s the matter?” She has found value in truly listening to her patients’ answers and co-creating goals based on what they say.

Why an Athlete in Her 40s Isn’t Waiting to Share Her End-of-Life Wishes
It’s always too early to talk about end-of-life care until it’s too late. Chris Prange-Morgan, a life-long athlete, suffered a near fatal fall from a cliff when she was 42 years old. That experience has convinced her of the value of having end-of-life care conversations early and on an ongoing basis.   


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