​Person-Centered Care is a featured track at the 2019 IHI National Forum​.

Person- and Family-Centered Care

​Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Is Co-Design the Key to Successful Complex Care Management?
People with complex care needs may be a small percentage of the overall population, but they’re the patients many of us see most often in our care settings. IHI Director Cory Sevin shares tips for co-designing complex care management.

Use Social Marketing to Make Care More Patient Centered
In this IHI Blog post, a veteran health care improver describes how she used social marketing techniques and saw dramatic improvement in her organization’s outreach efforts.

With Dementia, More Is Needed Than a Boilerplate Advance Directive
In this The Conversation Project blog post, Katy Butler, author of The Art of Dying Well, shares how her family’s experiences with death have informed her end-of-life wishes. This piece underscores the importance of people making their end-of-life wishes known while they can still communicate effectively.

Improvements to Prevent Patient and Family Harm from Disrespect
This study published in the International Journal for Quality in Health Care looks at patient and family experience with non-physical harm within the health care system, including emotional, psychological, socio-behavioral or financial harm. Researchers reviewed existing literature to develop an improvement-oriented framework to define and prevent events of non-physical harm.

Trying to Define Quality? Listen to Your Patients
For Clement Asare, the most painful part of his experience as a patient wasn’t the medication errors or physical injuries he sustained in the hospital. It was the unpleasant way he was treated during his hospitalization. This IHI Blog posts recounts his story and highlights the importance of listening to patients to improve care.

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