Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Coproduction of Health Care Service
True partnership between patients and health care professionals is necessary for coproduction of health. This BMJ Quality & Safety article presents three case examples to demonstrate what is possible, and the challenges and limitations to coproduction. Listen to the recent WIHI: The New World of Coproducing Health and Health Care with one of the article authors, Dr. Maren Batalden.

How One Patient Reacted to Her Delayed Diagnosis
Sandra Kaus was diagnosed with breast cancer a full year after her radiologist found a spot on her breast where the cancer was growing, following a mammogram. She didn’t let the delayed diagnosis dull her spirit or motivation to pursue treatment head on, with friends and family helping her celebrate and stay positive during treatment. Sandra now serves on the hospital's Patient and Family Advisory Council for Quality and Safety.

You Can Start Improving Health Equity Today
This IHI Blog post explores implicit bias and how to overcome it to provide more person-centered care. The blog presents six steps to achieve “individuation” — a process wherein “health care providers focus on the unique characteristics of a person instead of the group or groups to which the person belongs” in order to prevent stereotypes from negatively affecting patient-provider interactions.

A Good Night’s Sleep for Pediatric Inpatients
Some children’s hospitals are testing changes to improve the quality and quantity of sleep for children in their care, as well as their parents. Studies show that children heal faster and are more apt to be active during the day after a good night’s rest, and parents are more likely to remember specific care instructions when they are also rested. Promoting a quiet, calm environment during the nighttime hours is an important part of providing person-centered care.


Upcoming Educational Programs

WIHI: Five Practical Strategies for Managing Successful Improvement Projects
June 30, 2016 | 2-3 PM ET

28th Annual National Forum on Quality Improvement in Health Care
December 4-7, 2016 | Orlando, FL

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