Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Patient-Reported Outcomes in Medicine
The authors of this NEJM Catalyst article capture different options for organizations to consider for embedding patient-reported outcomes in the electronic health record and, in that way, include the patient voice directly and in real time.

The Conversation Project Celebrates 5 Years
The Conversation Project’s goal is to have every person’s end-of-life care wishes expressed and respected, with freely available Conversation Starter Kits helping people have end-of-life discussions. Launched in 2012, a five-year review highlights the accomplishments and people who have advanced the cultural spread of having “the conversation.”

How to Help Family Caregivers Provide Safer Care
A recent IHI report explored the challenges of patient safety in the home, identifying several programs that help family caregivers with their challenging day-to-day tasks. This blog post explores three innovative programs highlighted in the report.

Experience-Based Co-Design of Health Care Services
This innovation case study from IHI and The Commonwealth Fund describes experience-based co-design (EBCD), which brings together narrative-based research with service design methods to improve patient and staff experiences of care. Patients and staff work together to co-design, implement, and test improvements to health care services.

Implementing Always Events Throughout England
Trusts throughout NHS England are beginning to co-design Always Events in partnership with patients, family members, service users, and staff. This short video describes the success of NHS England’s Always Events initiative and provides two brief case studies illustrating the use of Always Events to improve care. IHI is proud to support the work of NHS England in partnership with Picker Institute Europe.

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