Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Experienced-Based Co-Design Toolkit
Based on more than 60 Experienced-Based Co-Design (EBCD) projects, the Point of Care Foundation’s online toolkit includes step-by-step guidance (from preparation through evaluation) and case studies to share what improvement teams learned throughout the process. EBCD requires the active and meaningful engagement of staff, patients, and family members to be successful.

Tools to Make the Business Case for Person-Centered Care
Demonstrating the business case for making care more person-centered and family-oriented can be an effective strategy for building will for change. The SCAN Foundation has developed a Business Case report and a Return on Investment Calculator to help organizations build their own business case for improving care.

The Practice of Respect
Boston’s Beth Israel Deaconess Medical Center is exploring how to take a systematic approach to eliminating both physical and emotional harms. In this NEJM Catalyst piece, Dr. Sokol-Hessner and his co-authors describe what they’ve learned in the process of identifying potential harms and further strengthening their organization’s culture of respect. Sokol-Hessner is also co-author of the “Conversation Ready” IHI White Paper.

What Is Empathy?
What is empathy and how does it differ from sympathy? In this three-minute video, Dr. Brené Brown explains the qualities of an empathetic response — which, she notes, almost never begins with the words “at least.” As Brown points out, the response itself will not help someone feel better, but an empathetic connection will.