Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Australia Tests “My Experience Matters” Real-Time Patient Feedback
The team at Western Sydney Local Health District in Australia is piloting the “My Experience Matters” survey to gather real-time patient feedback. They want to quickly understand what is working and how they can improve the care experience for patients and families. For chief executive Danny O’Connor, this pilot is part of a broader strategy to provide the best quality care for all patients.

A Guiding Framework for Patient and Family Engaged Care
The National Academy of Medicine has published a discussion paper and framework for Patient and Family Engaged Care (PFEC). They provide concrete action steps for partnering with patients, care partners, and family members, both in their own care and also in quality improvement efforts.

Combining Innovation and Improvement at the VA to Serve Veterans
The VA Innovators Network uses human-centered design and active partnership with patients, families, and service users to improve care for veterans and their loved ones. In this blog, two VA Innovation team members describe their process and tools for co-design and co-creation. Many of these methods and resources will be taught during IHI’s Co-Design College on April 4-5.

Making Care More Person Centered: Resources for Getting Started
IHI has curated and created many resources for organizations on the journey to person-centeredness. It can be difficult to know where and how to begin. This blog highlights some classic tools and newer resources for anyone working to make care more person centered and family oriented.


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