Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

What Is Lauren’s List?
At seven years old, Lauren Sampson had been hospitalized more than 50 times. She and her mother, Sally, learned a lot about what made their experiences positive and what could be improved. The two partnered with the hospital to create a simple list, posted to her patient room door, of four requests for any caregiver who came to see Lauren. The hospital then adapted and spread the list concept to all patient rooms.

Why Millennials Should Choose a Health Care Proxy
IHI’s Kim Mitchell shares her story of discovering what a health care proxy is and why all adults over the age of 18 should choose one. She introduces the newly developed How to Choose a Health Care Proxy & How to Be a Health Care Proxy kit and provides some tips on getting started with this important step.

The Power of Words in Healing
In this blog post, IHI Senior Fellow Len Berry describes how the words we use effect patients and family members. He also explores some “never words” in cancer care and talks about work at Boston’s Beth Israel Deaconess Medical Center to track and analyze instances of emotional harm in an effort to prevent such harm from occurring.

Snapshots of Patient Co-Produced Care
In this blog post, Dr. Ali Damji shares his experience visiting Region Jönköping County Sweden as part of a study tour to learn more about possibilities for partnering with patients and families to transform the care experience. He highlights some of the innovative work developed by Qulturum, including a story of patient self-dialysis at Ryhov County Hospital Sweden.   


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