Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Assessing the Potential of Patient Shadowing as a Patient-Centered Method
This BMJ Quality & Safety article discusses the benefits and challenges of using patient shadowing to make care more person-centered. The author provides ten principles for best practices to guide people as they use shadowing to improve care for patients and families.

Achieving Health Equity: A Guide for Health Care Organizations
This IHI White Paper explores disparities in life expectancy and other health outcomes and provides a comprehensive framework for improving health equity. Examples, guidance, and bright spots are provided to guide health care organizations on their path to improvement. The self-assessment tool can help organizations establish a baseline for improvement and explore gaps in health equity.

How Your Board Can Improve the Patient Experience
Dr. Gary Kaplan shares examples of how Virginia Mason Health System engages its board and leaders in improving person-centered care. He describes efforts to improve patient and family experience through leadership rounding, patient story sharing during board meetings, and the Patient-Family Partners Program that enables patients to partner directly with the Virginia Mason staff and clinicians to improve care for all.

“What Matters to Me”: A New Vital Sign
Jason Leitch, National Clinical Director for the Scottish Government and IHI Senior Fellow, describes a different vital sign, one that can deepen empathy and understanding when people interact with the health care system. In this video clip, he describes how understanding “What Matters to Me” can contribute to better care for patients, and how the “What Matters” concept has spread throughout Scotland to help improve person-centered care.


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