Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Expanding the Serious Illness Care Team: The Conversation Nurse Model
This Health Affairs article highlights Care New England Health System's Conversation Nurse model. Inspired by IHI's quality improvement methodology, this model is designed to train nurses in conversational skills to facilitate discussions with seriously ill patients about their goals for care.

Is Co-Design the Key to Humanizing Health Care?
Even the most well-intended improvement initiatives can fail because providers haven’t considered the perspectives of patients. In this IHI Blog post, learn how one hospital's co-design with patients and families led to enhanced patient experience, improved health, and increased joy in work while lowering costs.

Patient Engagement from Both Sides of the Bed
This NEJM Catalyst article presents a powerful personal story from Susan Hassmiller, Senior Advisor for Nursing at the Robert Wood Johnson Foundation, blending her story from her husband’s last days of life in the ICU with key insights about patient engagement.

Partner with Patients: You Don’t Have All the Answers
Partnering and communicating with patients may hold the keys to making deprescribing medications an effective process that meets their health goals. This IHI Blog post summarizes key insights from a WIHI audio program on how to partner with patients to make the deprescribing process work.

Patient-Centered Care: Pairing Medicine and Compassion
In an SFGate article, a doctor shares how she became more patient-centered in her approach to care, evolving her focus from primarily treating a patient’s illness to one who takes into account the full personhood of a patient in order to identify what matters most to them. Learn more strategies at the 2019 IHI Summit on Improving Patient Care.

first last

View More Programs >>