Person-Centered Care at IHI National Forum

December 9-12, 2018
Orlando, FL

Person-Centered Care is a featured topic track at the 2018 IHI National Forum.

Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Guidance on Having “What Matters to You?” Conversations
The British Columbia Patient Safety and Quality Council has developed a video and numerous resources to help care team members have “What matters to you?” conversations with their patients.

Engaging Patients in Improvement by Teaching Them QI
If we’re serious about engaging patients and families in improvement, shouldn’t we also train them in QI methods and tools? That’s been one health care organization’s successful approach for more than a decade. With the added benefit of QI skills, patients and families are more effective members of improvement teams. You may also be interested in IHI's upcoming Improvement Coach Professional Development Program.

Always Events Toolkit
Care teams can use the Always Events Toolkit to partner with patients and family members to co-design, reliably implement, and sustain and spread Always Events — critical aspects of the patient care experience that must be consistently delivered.

Patient Engagement: The Difference Between Noncompliance and Defiance
This NEJM Catalyst piece explores the question, “What does it actually take to equip patients with the power, the resources, and the agency to be an effective team member?” Learn about three suggestions for creating more meaningful patient engagement.

Suicidal? Be Prepared to Wait for Care
A Washington Post article describes the pervasiveness of psychiatric boarding in emergency departments across the United States and features the work of Dr. Scott Zeller. Zeller is faculty for the IHI-led initiative, Integrating Behavioral Health in the Emergency Department and Upstream Learning Community.

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