Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life.
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In the Spotlight
Asking “What Matters to You?” Should Be an Always EventIn an interview, David McNally, NHS England’s Head of Experience of Care, describes how co-designing Always Events® with patients and families can improve care in unexpected ways.
Always Events are aspects of the patient experience that are so important to patients that health care providers must aim to perform them consistently for every individual, every time.
Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”This blog post summarizes some key insights from a recent WIHI audio program on how to develop a more effective system to improve patient experience. You may also be interested in sessions offered in the
Person-Centered Care track at the IHI National Forum in December.
Cultural Relevance in End-of-Life CareThis research article examines how culture influences a patient’s preferences, attitudes, and behavior around end-of-life care. The authors emphasize the need for health care providers to enhance their cultural competency in order to effectively and successfully serve patients at the end of their lives.
End-of-Life Conversations as a LegacyDespite the importance of advance directives, many Americans do not have them. This article explores the significance of having end-of-life conversations and how health care providers, specifically nurses, can support patients in doing so.
Considerations for Complex Care When Home Is the “Care Setting”This blog post describes important considerations for supporting individuals with complex care needs in the home care setting, using an example to illustrate how the CAPABLE program helps to meet those needs.
