Joy in Work at
IHI National Forum


December 10-13, 2017
Orlando, FL

Joy in Work is a featured topic at the 2017 National Forum, with topic-related sessions offered in a special track.

Joy in Work

Clinician burnout has been well-documented and is at record highs. The same issues that drive burnout also diminish joy in work for the health care workforce.

Health care leaders need to understand what factors are diminishing joy in work, nurture their workforce, and address the issues that drive burnout and sap joy in work.

The most joyful, productive, engaged staff feel both physically and psychologically safe, appreciate the meaning and purpose of their work, have some choice and control over their time, experience camaraderie with others at work, and perceive their work life to be fair and equitable.

There are proven methods for creating a positive work environment that creates these conditions and ensures the commitment to deliver high-quality care to patients, even in stressful times.

IHI is partnering with experts around the world to offer new thinking and resources around joy in work — to share principles and techniques that enable the workforce to truly thrive, not just persevere.

NEW IHI WHITE PAPER

JoyInWorkWhitePaper_Cover_thumb.jpgIHI Framework for Improving Joy in Work

With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.

Download the white paper

 

Four Steps Leaders Can Take to Increase Joy in Work

IHI Director Jessica Perlo, co-author of the IHI White Paper, shares four steps leaders can take to help their staff find joy and meaning in their work.

 

How to Get Ready for “What Matters to You?” Conversations

The first step to improving joy in work is for leaders to engage colleagues to identify what matters to them in their work. Jessica Perlo, IHI White Paper co-author, describes three actions to help leaders prepare for these conversations.

  

HOW DOES JOY IN WORK ADVANCE HEALTH CARE QUALITY AND SAFETY?

Don Berwick, MD, IHI President Emeritus and Senior Fellow
 

BUILD JOY IN WORK

Stephen Swensen, MD, IHI Senior Fellow, describes what joy in work encompasses and why it's so important.
 

HOW WILL WE KNOW WHEN THERE'S JOY IN THE HEALTH CARE WORKFORCE?

Derek Feeley, IHI President and CEO
 

IMPEDIMENTS TO JOY IN WORK

Trissa Torres, MD, IHI Senior Vice President​
Videos: "Why did you get into health care?"
Individuals describe their motivations for entering the health care profession
Sodzi Sodzi-Tettey, Institute for Healthcare Improvement
“If you’ve been sick before, you know how helpless you feel when you are ill.”
Maureen Bisognano, Why Health Care Improvement?
IHI’s former president and CEO shares how the compassion of one physician inspired her to pursue a career in health care improvement.
Marilu Bintz, Gundersen Health System
“Dad, would you be crushed if I didn’t become a chemical engineer like you?”
Kedar Mate, Institute for Healthcare Improvement
“It felt unjust that we could have the life that we were living here and that there were so many poor people in other parts of the world.”
James Moses, Boston Medical Center
“He was 36, otherwise healthy, came home one night, and just wasn’t feeling right.”
Beth Averbeck, HealthPartners
“I think I liked working with people and I wanted to be able to make a difference.”
Barbara Balik, Common Fire Healthcare Consulting
“I had two aunts who became nurses in World War II.”
Aswita Tan-McGrory, Massachusetts General Hospital
“Seeing my grandfather put the interest of other people before his own.”