Improvement Capability

Our goal: Build practical improvement capability based on the science of improvement into every organization, health care executive, and professional, while driving innovation to dramatically improve performance at all levels of the health care system. More >>

In the Spotlight

How to Apply Mass Customization to Improve Patient Care
Health care can learn a lot from studying other industries. In a motorcycle assembly plant, for example, one can observe mass customization — which places the customer at the center of the process and enhances value. IHI’s Bob Lloyd explains how health care workers can apply mass customization to selected aspects of patient care.

IHI Psychology of Change Framework (em português)
The IHI Psychology of Change Framework has been translated into Portuguese. This reflects the growing demand for this content in Brazil, which directly correlates to the number of organizations and individuals who have been supporting the health care quality improvement movement in Latin America. A Spanish translation of this IHI White Paper is also available.

What Motivates Change?
Tapping into intrinsic motivation is key to driving change, but how do you do it? This IHI Blog post provides insights on motivating people to make improvements.

Why Good Ideas Aren’t Enough to Sustain Improvement
Why are there low rates of adoption for good practices? To advance and sustain improvement, it helps to understand the psychology of change — that is, how humans think and behave and what drives them to embrace change (or resist it). This IHI Blog post describes how to catalyze improvement by harnessing the human side of change.

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