Resources

​Resources and tools to help you build improvement capability.

Videos
Dr. Mike Evans Video: An Illustrated Look at Quality Improvement in Health Care
This dynamic, animated whiteboard video introduces the concepts of quality improvement in health care. In the video, Dr. Mike Evans presents a brief history of QI and touches on system design, the Model for Improvement, and the familiar challenge, "What can you do by next Tuesday?" — all in less than nine minutes!
The Model for Improvement (Part 1)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
PDSA Cycles (Part 1)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
The Model for Improvement (Part 2)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
PDSA Cycles (Part 2)
Robert Lloyd, the Director of Performance Improvement at IHI, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
Cause and Effect Diagram
Robert Lloyd, IHI Vice President, uses his trusty whiteboard to dissect the science of improvement. In short videos, he breaks down everything from Deming's System of Profound Knowledge, to the PDSA cycle, to run charts.
The Science of Improvement on a Whiteboard!
Dr. Robert Lloyd, Vice President at the Institute for Healthcare Improvement, explains the key elements of the Science of Improvement using a white board in these short videos.
"Each of You, All of Us": Maureen Bisognano, IHI National Forum 2011 Keynote
IHI President and CEO Maureen Bisognano outlines a vision of improvement and collective impact anchored by patient-centered care, improvement capability, strong health care delivery systems and the pursuit of the Triple Aim.
What Are Seven Ways to Engage Clinicians in QI?
One of the biggest challenges of improving quality within health care is engaging clinicians in the work. Clinicians have demanding schedules, high stress levels, and pressure from payers and accreditors. IHI's Dr. Don Goldmann shares how you can you inspire these busy colleagues to join your improvement work.
What’s One Question to Engage Physicians in QI?
IHI's Dr. Don Goldmann shares the one question you should ask physicians when you want to engage them in improvement work.
How Do You Find the Right Mentor?
Are you making the most of your mentor? Don Goldmann, MD, IHI’s Chief Medical and Scientific Officer, shares some valuable lessons from his three decades as a mentor to students and fellows.
How Can CLABSIs and Cucumbers Teach PDSA?
In a new IHI Open School Video Short, IHI's Dr. Don Goldmann explains the science behind the Plan-Do-Study-Act (PDSA) cycle, using central line-associated bloodstream infections (CLABSIs) and cucumbers as his subjects.
Why Is Planning Such an Important Part of PDSA?
Plan. Do. Study Act. All four are necessary to complete a PDSA cycle. In this IHI Open School Short, Improvement Advisor David Williams explains why he thinks planning is such a valuable component of any learning cycle.
What Are Rules for Doing Concurrent PDSA Cycles?
Improvement can be slow and methodical, and sometimes it makes sense to test two changes at the same time. What should you keep in mind in these situations?
Is There a Secret to Sustaining Improvements?
After a successful improvement project, it’s important to celebrate and start thinking about how to spread your knowledge. But how can you make sure the improvement you’ve made sticks?
Why Does Health Care Need Improvement Science?
David Williams shares why the will to change, alone, is not enough to create change — and presents the ambulance industry as an example.
How Do You Move Logically Toward Implementation?
David Williams discusses how to thoughtfully move toward implementation within a system.
How Can Mr. Potato Head Help Teach PDSA?
David Williams explains the genesis of the Mr. Potato Head exercise he created to teach audiences all over the world about PDSA cycles.
What’s an Easy Way to Learn about PDSA Cycles?
David Williams explains different ways to learn about improvement by doing it.
How Does Lean Compare to IHI's Approach to QI?
IHI’s Kevin Little discusses the differences and similarities between Lean and IHI’s approach to quality improvement.
How Can Organizations Engage Providers in QI?
Dr. Marilu Bintz explains why organizations sometimes fail to engage physicians in quality improvement and offers an alternative strategy.
How Can QI Bring Clinical Colleagues Together?
Dr. James Moses, IHI Open School Academic Advisor, talks about the value of QI for building closer relationships among clinical colleagues.
How Can QI Concepts Help in Your Daily Life?
Dr. James Moses, IHI Open School Academic Advisor, talks about using improvement methodology in his personal life.
Why Should You Start Testing Changes ASAP?
Lloyd Provost, co-author of the Improvement Guide, shares why it’s so important in an improvement project to start testing changes as soon as you can.
How Long Should a PDSA Cycle Last?
You know PDSAs are rapid tests of change. But what, exactly, is a good length of time for a Plan-Do-Study-Act test cycle? Learn from Lloyd Provost, co-author of the Improvement Guide.
What’s the Secret to Change Implementation?
Lloyd Provost, co-author of the Improvement Guide, discusses the secrets to implementing change.
How Do Visual Tools Help Improvement?
Lloyd Provost, co-author of the Improvement Guide, shares how visual tools can help us understand the systems in which we live and work.
Priority Matrix: An Overlooked Gardening Tool
Don Goldmann is a well-known physician, educator, and … gardener? In this short video, Goldmann invites us into his home garden and uses a priority matrix — a useful tool in any improvement work — to determine which types of kale he plans to grow next year.
QI Games: Learn How to Use PDSA Cycles by Spinning Coins
You may have thought your coin spinning days ended in grade school, but it turns out the activity can help you learn about theories, predictions, and PDSA cycles.
QI Games: How Do You Measure the Banana?
Choosing and defining your measures might sound easy, but those two tasks cause problems for improvement teams all the time.
QI Games: The Red Bead Experiment
W. Edwards Deming, one of the founders of modern quality improvement, invented the famous Red Bead Experiment to illustrate how typical managers try — and fail — to improve quality.
QI Games: Learning about Variation by Counting Candy
Understanding variation is critical when you’re working to improve a process or system. In this activity, you’ll learn to distinguish between two types of variation: common cause and special cause. (And you’ll get to eat candy!)

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