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IHI is very interested in working closely with select organizations who are deeply committed to improving care for people with complex needs.

For more information, please contact: info@ihi.org

Improving Care for People with Complex Health and Social Needs

Improving care for individuals with complex health and social needs is a strategic focus for an increasing number of health systems — and public and private payers — seeking to improve patient outcomes and lower overall costs of care. Researchers have estimated that although these patients represent just 5 percent of the population, they account for 50 percent of US health care spending.

Promising models and examples exist, from which we can all learn, for redesigning care for this patient population — to better meet their needs, improve overall quality of care, and reduce costs.

​Featured Resources


The Playbook: Better Care for People with Complex Needs

Playbook_HomePage_250px.jpgFind curated resources about promising approaches to improving care for people with complex needs. Five foundations partnered with IHI to develop this web resource for health system leaders, payers, and policy makers seeking to learn more about high-need individuals. This dynamic website highlights the challenges facing adults with complex health and social needs and provides directions on how to meet those needs through a variety of resources that detail care models, policies, and more.


Care Redesign Guide: Better Care and Lower Costs for People with Complex Needs

CareRedesignGuide_HomePage_250px.jpgThe Care Redesign Guide offers a structured improvement process for redesigning care and improving health outcomes for individuals with complex health, behavioral, and social needs and who also have high health care costs. The Guide, an online resource created by IHI with support from The Commonwealth Fund, includes six steps for developing an enhanced care model for this patient population, including core recommendations; lessons from the field with tips, tools, and examples; and useful resources.

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