COVID-19 Guidance and Resources

IHI COVID-19 Related Blog Posts

How COVID-19 and Telehealth Have (and Haven’t) Changed What’s Next for Primary Care
posted by Asaf Bitton on 10/16/2020
Preparing for Crisis Should Be Part of Your Quality Agenda
posted by Jo Ann Endo on 10/14/2020
Questions to Guide the Future of Primary Care
posted by Donald Berwick on 10/09/2020
Using Telehealth to Build Collaborative Relationships with Patients and Providers
posted by IHI Multimedia Team on 10/01/2020
Use the National Action Plan to Create the “New Normal” for Patient and Workforce Safety
posted by Kedar Mate on 09/25/2020
Pandemic Leadership Lessons for Any Organization
posted by Jo Ann Endo on 09/22/2020
Listening: The Key to Workforce Support During the COVID-19 Pandemic
posted by IHI Multimedia Team on 09/17/2020
Driving the Urgent Need to Improve Nursing Home Care
posted by Jennifer Lenoci-Edwards on 09/01/2020
How Improvement Science Can Meet the Moment (or Miss the Mark)
posted by Kedar Mate on 08/20/2020
Why Is “Psychological PPE” Important for the Health Care Workforce?
posted by IHI Multimedia Team on 08/13/2020
What Past Disasters Can Teach Us About Supporting Staff During COVID-19
posted by IHI Multimedia Team on 08/12/2020
What Matters Most to Older Adults During the COVID-19 Pandemic?
posted by Jo Ann Endo on 08/04/2020
Ingraining Equity into Quality and Safety: A System-Wide Strategy
posted by IHI Multimedia Team on 07/24/2020
The Power of Applying Improvement Science to the COVID-19 Response
posted by Santiago Narino on 07/23/2020
Tips You May Not Know to Improve Telehealth for Patients and Providers
posted by IHI Multimedia Team on 07/21/2020
Turning Moral Distress Into Moral Resilience During the COVID-19 Pandemic
posted by Julia Nagy on 07/17/2020
What to Say During Telehealth Visits with Older Adults
posted by IHI Multimedia Team on 07/09/2020
Every Day Is a PDSA: A Veteran Improver’s Take on Being a Family Caregiver
posted by IHI Multimedia Team on 07/08/2020
Creating Whole System Redesign of Rural Maternal Health Systems
posted by Catherine Mather on 07/07/2020
How to Build Trust with Staff in a Crisis
posted by IHI Multimedia Team on 06/30/2020
6 Lessons for Virtual Improvement Capability Training
posted by JACQUELINE TORRES on 06/25/2020
COVID-19 Has Made the Office Visit a Dinosaur
posted by IHI Multimedia Team on 06/24/2020
4 Unconventional Ways to Support the Health and Well-Being of the Health Care Workforce
posted by Donald Berwick on 06/23/2020
Leading During the COVID-19 Crisis and Other Reflections from IHI’s Departing CEO
posted by Derek Feeley on 06/18/2020
Using Tools to Measure Well-Being in the Time of COVID-19
posted by IHI Multimedia Team on 06/17/2020
Our Oaths and Our Actions Can Dismantle Racism
posted by Tamsin Jones on 06/16/2020
A Tool to Promote Psychological Safety During and After COVID-19
posted by IHI Multimedia Team on 06/11/2020
Preparing for COVID-19’s Impact on the Mental Health of the Health Care Workforce
posted by IHI Multimedia Team on 06/10/2020
Supporting New Mothers in the Time of COVID-19
posted by IHI Multimedia Team on 06/05/2020
Co-Producing COVID-19 Recovery
posted by Briana Cohen on 06/03/2020
The Challenges of “Reopening” Health Care
posted by IHI Multimedia Team on 06/02/2020
How Planning for Failure Can Make Telehealth Safer
posted by IHI Multimedia Team on 05/28/2020
Using Joy in Work to Improve Staff Wellbeing During Times of Crisis
posted by Amar Shah on 05/27/2020
COVID-19 and Patient Flow: How Case Management Can Help
posted by Bonnie Geld on 05/26/2020
Can Age-Friendly Care Help Address Health Equity?
posted by IHI Multimedia Team on 05/22/2020
Using Driver Diagrams to Map a National COVID-19 Response
posted by IHI Multimedia Team on 05/21/2020
Why States May Fall Short on Contact Tracing
posted by Shreya Kangovi on 05/20/2020
COVID-19: Why Humility, Caution, and Hope Should Guide What’s Next
posted by IHI Multimedia Team on 05/19/2020
Testing Virtual Ways to Support New Mothers
posted by Shannon Welch on 05/18/2020
Addressing Population Health Amid the COVID-19 Crisis
posted by Rebecca Goldberg on 05/15/2020
Ways to Prevent Telemedicine from Becoming Lesser Medicine
posted by Trissa Torres on 05/14/2020
Tips for Improving Staff Well-Being During COVID-19
posted by Lisa McKenzie on 05/12/2020
3 Lessons COVID-19 Teaches about Addressing Health Equity
posted by IHI Multimedia Team on 05/11/2020
How to Talk About COVID-19 and Your Patients Wishes Regarding Serious Illness Care
posted by IHI Multimedia Team on 05/08/2020
Mobilizing Student Innovations During COVID-19
posted by IHI Multimedia Team on 05/07/2020
How to Address Equity as Part of COVID-19 Incident Command
posted by IHI Multimedia Team on 05/06/2020
COVID-19 and Equity: Tragedy and Opportunity
posted by Derek Feeley on 05/05/2020
Telehealth: Problems and Possibilities Beyond COVID-19
posted by IHI Multimedia Team on 05/04/2020
Recommendations for Designing High-Quality Telehealth
posted by Allison Perry on 04/30/2020
Community Engagement Is Essential for Developing COVID-19 Crisis Standards of Care
posted by IHI Multimedia Team on 04/29/2020

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Hospital Preparedness for a COVID-19 Surge: Assessment Tool

The purpose of this assessment tool is for hospitals to identify current organizational capabilities and gaps to improve their preparedness and response for another surge of COVID-19 patients.
Virtual Learning Hour Special Series: Understanding and Addressing Sources of Caregiver Anxiety

September 11, 2020 | Learn about methods to understand and address sources of anxiety among health care professionals during the COVID-19 pandemic.
Virtual Learning Hour Special Series: Psychological Personal Protective Equipment (PPE)

August 7, 2020 | Psychological PPE, "personal protective equipment" to promote health care workforce mental health and well-being, has become even more essential during the COVID-19 pandemic.
Thriving Together: A Springboard for Equitable Recovery and Resilience in Communities across America

This guide highlights numerous actions that communities, organizations, businesses, governments, and funders can take in the wake of COVID-19 and other related threats to the US — to create the vital conditions that all people and places need to thrive.
A Data-Driven Approach to Addressing Racial Disparities in Health Care Outcomes

This article describes lessons from Brigham Health in Boston to develop a robust data infrastructure to understand the differential impact of COVID-19 on patients and staff.

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IHI Framework for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.
Patient Safety Essentials Toolkit
Download these nine essential tools to guide your organization in improving patient safety and delivering safe, reliable care. Tools include FMEA, SBAR, root cause analysis, daily huddles, and more.
SBAR Tool: Situation-Background-Assessment-Recommendation
The SBAR (Situation-Background-Assessment-Recommendation) technique provides a framework for communication between members of the health care team and can be used as a tool to foster a culture of patient safety.
Quality Improvement Essentials Toolkit
Download these ten essential quality improvement tools to help you with your improvement projects, continuous improvement, and quality management, whether you use the Model for Improvement, Lean, or Six Sigma.
Achieving Hospital-wide Patient Flow
This white paper guides health care leaders and quality improvement teams through an in-depth examination of a system-wide view of patient flow within (and outside) the hospital, including high-leverage strategies and interventions to achieve hospital-wide patient flow.

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