COVID-19 Guidance and Resources

IHI COVID-19 Blog Posts

The Clarity and Power of Using QI Amid a Crisis
posted by IHI Multimedia Team on 11/25/2020
Division, Cooperation, and the Opportunities Presented by COVID-19
posted by Donald Berwick on 11/25/2020
Why COVID-19 Makes Achieving Optimal Patient Flow More Important Than Ever
posted by IHI Multimedia Team on 11/19/2020
Is Your Organization Ready for a COVID-19 Surge?
posted by Mara Laderman on 11/10/2020
Giving Nursing Home Professionals the Skills and Support They Need in the COVID-19 Crisis
posted by Kedar Mate on 10/23/2020
How COVID-19 and Telehealth Have (and Haven’t) Changed What’s Next for Primary Care
posted by Asaf Bitton on 10/16/2020
Preparing for Crisis Should Be Part of Your Quality Agenda
posted by Jo Ann Endo on 10/14/2020
Questions to Guide the Future of Primary Care
posted by Donald Berwick on 10/09/2020
Using Telehealth to Build Collaborative Relationships with Patients and Providers
posted by IHI Multimedia Team on 10/01/2020
Use the National Action Plan to Create the “New Normal” for Patient and Workforce Safety
posted by Kedar Mate on 09/25/2020
Pandemic Leadership Lessons for Any Organization
posted by Jo Ann Endo on 09/22/2020
Listening: The Key to Workforce Support During the COVID-19 Pandemic
posted by IHI Multimedia Team on 09/17/2020
Driving the Urgent Need to Improve Nursing Home Care
posted by Jennifer Lenoci-Edwards on 09/01/2020
How Improvement Science Can Meet the Moment (or Miss the Mark)
posted by Kedar Mate on 08/20/2020
Why Is “Psychological PPE” Important for the Health Care Workforce?
posted by IHI Multimedia Team on 08/13/2020
What Past Disasters Can Teach Us About Supporting Staff During COVID-19
posted by IHI Multimedia Team on 08/12/2020
What Matters Most to Older Adults During the COVID-19 Pandemic?
posted by Jo Ann Endo on 08/04/2020
Ingraining Equity into Quality and Safety: A System-Wide Strategy
posted by IHI Multimedia Team on 07/24/2020
The Power of Applying Improvement Science to the COVID-19 Response
posted by Santiago Narino on 07/23/2020
Tips You May Not Know to Improve Telehealth for Patients and Providers
posted by IHI Multimedia Team on 07/21/2020
Turning Moral Distress Into Moral Resilience During the COVID-19 Pandemic
posted by Julia Nagy on 07/17/2020
What to Say During Telehealth Visits with Older Adults
posted by IHI Multimedia Team on 07/09/2020
Every Day Is a PDSA: A Veteran Improver’s Take on Being a Family Caregiver
posted by IHI Multimedia Team on 07/08/2020
Creating Whole System Redesign of Rural Maternal Health Systems
posted by Catherine Mather on 07/07/2020
How to Build Trust with Staff in a Crisis
posted by IHI Multimedia Team on 06/30/2020
6 Lessons for Virtual Improvement Capability Training
posted by JACQUELINE TORRES on 06/25/2020
COVID-19 Has Made the Office Visit a Dinosaur
posted by IHI Multimedia Team on 06/24/2020
4 Unconventional Ways to Support the Health and Well-Being of the Health Care Workforce
posted by Donald Berwick on 06/23/2020
Leading During the COVID-19 Crisis and Other Reflections from IHI’s Departing CEO
posted by Derek Feeley on 06/18/2020
Using Tools to Measure Well-Being in the Time of COVID-19
posted by IHI Multimedia Team on 06/17/2020
Our Oaths and Our Actions Can Dismantle Racism
posted by Tamsin Jones on 06/16/2020
A Tool to Promote Psychological Safety During and After COVID-19
posted by IHI Multimedia Team on 06/11/2020
Preparing for COVID-19’s Impact on the Mental Health of the Health Care Workforce
posted by IHI Multimedia Team on 06/10/2020
Supporting New Mothers in the Time of COVID-19
posted by IHI Multimedia Team on 06/05/2020
Co-Producing COVID-19 Recovery
posted by IHI Multimedia Team on 06/03/2020
The Challenges of “Reopening” Health Care
posted by IHI Multimedia Team on 06/02/2020
How Planning for Failure Can Make Telehealth Safer
posted by IHI Multimedia Team on 05/28/2020
Using Joy in Work to Improve Staff Wellbeing During Times of Crisis
posted by Amar Shah on 05/27/2020
COVID-19 and Patient Flow: How Case Management Can Help
posted by Bonnie Geld on 05/26/2020
Can Age-Friendly Care Help Address Health Equity?
posted by IHI Multimedia Team on 05/22/2020
Using Driver Diagrams to Map a National COVID-19 Response
posted by IHI Multimedia Team on 05/21/2020
Why States May Fall Short on Contact Tracing
posted by Shreya Kangovi on 05/20/2020
COVID-19: Why Humility, Caution, and Hope Should Guide What’s Next
posted by IHI Multimedia Team on 05/19/2020
Testing Virtual Ways to Support New Mothers
posted by Shannon Welch on 05/18/2020
Addressing Population Health Amid the COVID-19 Crisis
posted by Rebecca Goldberg on 05/15/2020
Ways to Prevent Telemedicine from Becoming Lesser Medicine
posted by Trissa Torres on 05/14/2020
Tips for Improving Staff Well-Being During COVID-19
posted by Lisa McKenzie on 05/12/2020
3 Lessons COVID-19 Teaches about Addressing Health Equity
posted by IHI Multimedia Team on 05/11/2020
How to Talk About COVID-19 and Your Patients Wishes Regarding Serious Illness Care
posted by IHI Multimedia Team on 05/08/2020
Mobilizing Student Innovations During COVID-19
posted by IHI Multimedia Team on 05/07/2020
How to Address Equity as Part of COVID-19 Incident Command
posted by IHI Multimedia Team on 05/06/2020
COVID-19 and Equity: Tragedy and Opportunity
posted by Derek Feeley on 05/05/2020
Telehealth: Problems and Possibilities Beyond COVID-19
posted by IHI Multimedia Team on 05/04/2020
Recommendations for Designing High-Quality Telehealth
posted by Allison Perry on 04/30/2020
Community Engagement Is Essential for Developing COVID-19 Crisis Standards of Care
posted by IHI Multimedia Team on 04/29/2020
What Paul O’Neill Taught Health Care About Workforce Safety
posted by Patricia McGaffigan on 04/28/2020
Press Pause on Improvement? Not Right Now
posted by IHI Multimedia Team on 04/27/2020
Safely Caring for Older Adults with Non-COVID-19 Conditions at Home
posted by Amy Stuck on 04/23/2020
8 Lessons from a COVID-19 Surge Hotspot
posted by IHI Multimedia Team on 04/22/2020
Keeping Pediatric Patients and Ourselves Healthy During the COVID-19 Pandemic
posted by IHI Multimedia Team on 04/21/2020
When Can We Go Back Outside? Using Local Data to Make Tough Decisions
posted by Gareth Parry on 04/16/2020
Using QI Methods to Adapt to Virtual Care Delivery
posted by Amar Shah on 04/15/2020
Call for Collaboration from Health Care Leaders to the EHR Vendor Community to Fight COVID-19
posted by IHI Multimedia Team on 04/13/2020
What to Do and Say to Support Psychological Safety During the COVID-19 Pandemic
posted by IHI Multimedia Team on 04/10/2020
Safety and Quality Are Still Paramount During a Time of Crisis
posted by Allison Perry on 04/07/2020
The Keys to Effective Telemedicine for Older Adults
posted by Laurence Solberg on 04/06/2020
Innovation During a Public Health Crisis
posted by Pat McTiernan on 04/02/2020
How to Limit the Exposure of Older Adults to COVID-19 and Provide Age-Friendly Care
posted by Leslie Pelton on 04/01/2020
Does Joy in Work Matter During a Pandemic?
posted by Derek Feeley on 03/31/2020
PPEs for Health Care Workers: Act Now to Protect Those Caring for Us All
posted by IHI Multimedia Team on 03/25/2020
Recommendations for PPE Conservation: Restrict, Reduce, Re-Use
posted by IHI Multimedia Team on 03/24/2020
COVID-19: Early Learning from One of the Epicenters
posted by IHI Multimedia Team on 03/23/2020
Let's Stick Together While Staying Apart
posted by Pedro Delgado on 03/19/2020
5 Tips for Better Huddles
posted by Jeff Rakover on 04/02/2018
10 Quick Mindfulness Exercises for Coping with COVID-19 Stress and Anxiety
posted by IHI Multimedia Team on 01/04/2018
Can You Build Teamwork During a Crisis?
posted by IHI Multimedia Team on 03/28/2017

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"Psychological PPE”: Promote Health Care Workforce Mental Health and Well-Being

The COVID-19 pandemic is exacerbating existing issues with health care professional burnout and joy in work. Evidence-based recommendations for “psychological PPE” (protection and support for staff mental health and well-being) are intended for use by staff providing care during the COVID-19 pandemic.
A Data-Driven Approach to Addressing Racial Disparities in Health Care Outcomes

This article describes lessons from Brigham Health in Boston to develop a robust data infrastructure to understand the differential impact of COVID-19 on patients and staff.
Choices for the "New Normal"

The author reflects on the COVID-19 pandemic and six areas where we face decisions about long-term change in the health care system: the speed of learning, standards, working conditions, proximity, preparedness, and equity.
Conversation and Action Guide to Support Staff Well-Being and Joy in Work During and After the COVID-19 Pandemic

During the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term foundation to sustain joy in work and well-being for the health care workforce.
COVID-19: Patient Safety and Quality Improvement Skills to Deploy During the Surge

The authors suggest a five-step strategy and actions for patient safety and quality improvement staff to employ their skills to support patients, clinical staff, and health care organizations during the COVID-19 pandemic.

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Achieving Hospital-wide Patient Flow
This white paper guides health care leaders and quality improvement teams through an in-depth examination of a system-wide view of patient flow within (and outside) the hospital, including high-leverage strategies and interventions to achieve hospital-wide patient flow.
IHI Framework for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.
Patient Safety Essentials Toolkit
Download these nine essential tools to guide your organization in improving patient safety and delivering safe, reliable care. Tools include FMEA, SBAR, root cause analysis, daily huddles, and more.
Quality Improvement Essentials Toolkit
Download these ten essential quality improvement tools to help you with your improvement projects, continuous improvement, and quality management, whether you use the Model for Improvement, Lean, or Six Sigma.
SBAR Tool: Situation-Background-Assessment-Recommendation
The SBAR (Situation-Background-Assessment-Recommendation) technique provides a framework for communication between members of the health care team and can be used as a tool to foster a culture of patient safety.

COVID-19

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Preparing for a COVID-19 Surge: Featured IHI Resources

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Comprehensive COVID-19 Resources

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Resources for Hospital and Health System Administrators, Leaders, and Policymakers

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