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Become an Improvement Coach

Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement (IHI), discusses the organizational benefits of skilled Improvement Coaches.

successfully coach improvement teams

Deepen your improvement knowledge and get the necessary skills to successfully coach and facilitate improvement teams, while supporting the implementation of improvement strategies throughout your organization.
Your learning throughout this program will focus on a specific team from your organization and an improvement project this team is pursuing. As the project and application of the coaching methods are central to the program, to participate you must have an improvement team to coach, and the team must have a new or already underway improvement project.
This 12-week experiential professional development program is made-up of virtual and in-person workshops.


This program is designed to help you:

  • Understand the Science of Improvement and use the Model for Improvement as a roadmap for improvement projects
  • Coach improvement teams on how to develop, test, and implement changes
  •  Identify high-leverage change ideas and test them using PDSA cycles
  • Become skilled in how to use data for improvement, including how to use run charts, and other key quality improvement tools
  • Build skills in team facilitation, communication, decision making, and understanding team culture
  • Apply just-in-time teaching of improvement skills to team members in order to advance the team’s work
  • Leave with a specific plan for how you will continue coaching your team and prepare yourself to coach subsequent teams
  • Learn concepts of implementation, sustainability, and scale-up


Consider enrolling for this program if you have a foundation in quality improvement concepts, methods, and tools, but you need more specific, formal training in coaching and facilitating improvement teams in order to:​
  • Coach staff and employees in how to apply improvement concepts, methods, and tools to daily work
  • Help teams gather ideas and carry out an improvement project
  • Help coach and advise people to development measures and analyze data for a project
  • Understand the working and communication styles within a team to be more effective
  • Run more effective meetings 

This program is ideal for people who will be actively supporting improvement teams on a day-to-day basis (e.g., 25-50 percent of their time is dedicated to support teams as an improvement coach).


  • Previous experience participating on an improvement team
  • Prior improvement knowledge required:
    • IHI Open School QI courses, Science of Improvement course, Improvement Science in Action course
    • An equivalent level of learning from other organizations (e.g., ASQ, NQF, or a university-based QI program)
  • Requires participants to have an improvement team from their organization,  where they will perform the r​ole of improvement coach