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Improvement Coach Professional Development Program

​​​​​​​Ernesto Rodriguez, Chief of Emergency Medical Services, Austin-Travis County discusses the organizational benefits of sending a team to the Improvement
Coach program.
IHI’s top priority is the safety and well-being of our community. Due to the ongoing COVID-19 pandemic and the rapid transmission of the Omicron variant, all in-person professional development programs will be conducted virtually until further notice.

Further develop your improvement knowledge and skills in order to coach and facilitate improvement teams, with the Institute for Healthcare Improvement's (IHI's) Improvement Coach Professional Development Program.

This interactive, experiential program is designed to advance your improvement capability and deepen your skills in the art of coaching and facilitating improvement teams in support of achieving their goals.

With a unique focus on how to do improvement work with or via others, this program specifically explores the human side of change and the experiences many face when doing improvement work in the workplace.

Practice during the virtual workshops, combined with the application of your learning with your team back home creates a dynamic learning opportunity.


In order to make the most of this practical professional development program, you must identify a team with an improvement project. This team must be willing to allow you to apply your learning from the program and act as a coach.

This program is designed to help you:

  • Define and describe Improvement Science and the Model for Improvement as a method 

  • Employ coaching skills to help improvement teams develop aims, measures, and changes and test those changes through Plan-Do-Study-Act (PDSA) cycles
  • Describe the use of data for improvement, and how to collect and analyze data through this lens in service of understanding variation
  • Use key quality improvement tools and build confidence in coaching others to use them
  • Apply skills in team facilitation, communication, decision making, and coaching to advance the team’s work
  • Practice the skills and behaviors needed to coach improvement teams, as well as leaders and managers, in healthcare and other industries
  • Distinguish between concepts of implementation, sustainability, adoption, and scale-up


This program is ideal for people who support improvement teams on a weekly basis (e.g., 25-50% of their time as an improvement coach). 

In order to stay at pace with the program, participants are also encouraged to have a foundation in quality improvement (QI) concepts, methods, and tools (see recommendations in the 'Recommended Prequisites' section below).

QI team members or leaders who are interested in deepening their knowledge in QI and coaching others would be a great fit. Consider registering for this program if you are looking to:

  • Coach staff on how to apply improvement concepts, methods, and tools to daily work
  • Support teams in identifying a problem and scoping an improvement project 
  • Help develop measures, data collection plans, and analyze data for a project
  • Understand the working and communication styles within a team in order to be more effective
  • Run effective meetings

Recommended Prerequisites

  • Experience: previous experience participating on or leading an improvement team
  • Knowledge: prior improvement knowledge required:


    • An equivalent level of learning from other organizations (e.g., ASQ, NQF, or a university-based QI program)