Contact IHI

PLEASE NOTE: The IHI office will be closed from Monday, December 25 through Monday, January 1. We will be unable to respond to email or voicemail during this time. Our office reopens on Tuesday, January 2.

We apologize for any inconvenience this may cause. If you choose to contact us during this time period, please email us. We will respond as soon as possible upon our return.

Browse the Frequently Asked Questions (FAQs) to find information about enrollment, continuing education credits, and other common questions.

We wish you a safe and happy holiday season!

By Mail or Phone:

Institute for Healthcare Improvement
20 University Road, 7th Floor
Cambridge, MA 02138 USA
Phone: (617) 301-4800
Toll-Free: (866) 787-0831
Fax: (617) 301-4848

Monday through Friday: 8:30 AM to 5:00 PM Eastern Time

By Email:

Send us an email at
Please indicate the topic of your inquiry in the "Subject" line of your email.
Your question is important to us. Our goal is to respond to inquiries within two business days. The more specific you are about your question or request, the better IHI Customer Service is able to respond to or direct your question to the appropriate person. Some responses, however, may take longer than two business days, depending on the nature of the question and the availability of IHI team members or content experts to respond.
Thank you!