Explore Knowledge Base
Look up more commonly asked questions and answers to help get you what you need
Search Knowledge Base »
Submit a Support Ticket
Before submitting a Support Ticket, please ensure you have browsed our Knowledge Base.
Submitting a support request is the fastest way to get a response from IHI.
Submit a support ticket »
Contact us by Mail, Phone, or Email
Institute for Healthcare Improvement
53 State Street, 19th Floor
Boston, MA 02109 USA
Monday through Friday: 8:30 AM to 5:00 PM Eastern Time
Your question is important to us. We have recently launched a new education platform so are experiencing high volumes of inquiries. Our goal is to respond to inquiries within five business days. The more specific you are about your question or request, the better IHI Customer Service is able to respond to or direct your question to the appropriate person. Some responses, however, may take longer than five business days, depending on the nature of the question and the availability of IHI team members or content experts to respond.